Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Feb 2, 2024|King Studio with City View
TwinriverI stayed in Residence Inn Merida for a month in January 2024. I liked the location and services. It’s very close to the Galleria Mall, Costco and a large grocery store. You can take bus R72 to Central Merida which is very convenient if you don’t have a car or don’t want to drive.The room is clean and equipped with full kitchen. The breakfast is included. The front desk staffs are also helpful. They helped us to arrange two private day trips to Maya sites and cenotes. The only thing I would recommend is to improve the quality and add more choices to the breakfast. Not many varieties of breakfast. The refrigerator is a little bit noisy at night.
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Price per night from:JPY 15,970
Posted on Dec 27, 2025
cliffoflove
Hotel rooms, gyms and top floor infinity pool facilities are very new, the hotel area is also very quiet, there are delicious restaurants nearby, walking to centro historico about 2km. The room is very spacious and a family of four is quite loose! During the Christmas period, the restaurant on the first floor has a Christmas band singing, and the atmosphere is full.
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Price per night from:JPY 15,317
Posted on Sep 18, 2025
Guest User
Excellent customer service! Beautiful hotel and room. The room was comfortable, quiet and very comfortable bed. Great pools to relax after a long hot day out. I really liked the honey shower gel and extras. I would definitely stay in hotel hacienda again without a doubt.
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Price per night from:JPY 18,075
Posted on Aug 22, 2023
Xiqueermama
I really like this old hotel, the perfect location, the Buddha and the warm service, the Mexican service is really very good. The executive floor is set, and those snacks and coffee breakfast are free. The service is really great, people can't help but tip more.
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Price per night from:JPY 17,785
Posted on Nov 15, 2021
Mohacsi
The hotel is ok, I got a bigger room with view to the pool. There was a group of people at the pool so it was a little louder and during the day also.
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Price per night from:JPY 8,832
Posted on Jun 9, 2025
Guest User
La relación calidad precio es muy buena. El personal es amable y está muy bien ubicado.
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Price per night from:JPY 9,800
Posted on Jan 4, 2025
Guest User
Horrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!
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Price per night from:JPY 7,525
Posted on Mar 20, 2026
Guest User
Perfect location. Close to main square where most of the agencies are doing pick up in the morning for Chichen Itza, Los Coloradas and other excursions. There's an OXXO right across the street. Everything is available on foot.
The room was very clean and cleaned daily. Great water pressure in the shower and big bathroom.
The only downside, if that matters to you, is that you can hear everything from the street. But it quiets down around 11PM.
As the big plus side, the staff was fantastic and helpful!
Would definitely book again.
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Price per night from:JPY 9,824
Posted on Nov 24, 2025
Guest User
The room was lovely and big. Mirasol and Elizabeth were very kind and professional. Mirasol helped me with my bags and arranged a switch of my room when the hot water was not working. I was told it was working again in that room the next day. Great location. Make sure you request a room towards the back as I understand the rooms at the front can be noisy at night. Would recommend
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Price per night from:JPY 8,179
Posted on Mar 31, 2025
Guest User
The pool is nice and the hotel is located a few blocks away from the main attractions in downtown. The best part of this experience was the hotel staff. They were extra helpful and kind. Always ready to help in whatever you need. The only complaint I have is the cleanliness in the room. There was dust in some parts of the room and the sheets weren't very clean. They didn't change them. Also, the pillows aren't comfortable. But the rest of the hotel is not bad at all for the price. I slept well, the ac works well. I would stay there again.
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Price per night from:JPY 4,065