Sheraton Grand Taipei Hotel

Sheraton Grand Taipei Hotel Reviews

Sheraton Grand Taipei Hotel

12 Section 1 of East Zhongxiao (Zhongxiao Dong Lu Yi Duan), Zhongzheng District, Taipei, Zhongzheng District, Taipei, Taiwan, 100, ChinaView Hotel Details
Sheraton Grand Taipei Hotel
Sheraton Grand Taipei HotelSheraton Grand Taipei HotelSheraton Grand Taipei Hotel
Check available rooms for your travel dates
We Price Match
1 night

Sheraton Grand Taipei Hotel Guest Reviews

4.5/5
Great
610 review
Verified reviews
Location4.7
Amenities4.3
Service4.5
Cleanliness4.6
Filter by:
Sort by:
All reviews(610)
Positive reviews(595)
Reviews with photos/video(156)
Easy to get around(78)
Delicious breakfast(67)
Perfect for business trips(24)
Close to metro(20)
Delicious buffet(19)
Tasty restaurant(11)
Luxurious(4)
Negative reviews(15)
Slarkey
Superior Room
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 10, 2024
My recent stay at the Sheraton Grand Taipei Hotel was nothing short of exceptional. From the moment I arrived, the staff offered warm, attentive service, making me feel welcomed and valued throughout my stay. The room was spacious, modern, and comfortable, with stunning views of the city skyline. The hotel’s facilities were top-notch, including a well-equipped fitness center, a relaxing spa. Dining was equally impressive, with a wide variety of delicious international and ********* dishes. In summary, the Sheraton Grand Taipei provides a luxurious, seamless experience with outstanding service, facilities, and dining. I highly recommend it for anyone visiting Taipei.
Response from Property: Dear Slarkey,Thank you for sharing your wonderful experience at the Sheraton Grand Taipei Hotel. We're thrilled to hear that you had an exceptional stay, from the warm service and spacious room to the top-notch facilities and dining options. It's fantastic that you enjoyed the stay. Your recommendation means a lot to us, and we're grateful for your kind words. We look forward to welcoming you back for another unforgettable stay!Yours sincerely, Sheraton Grand Taipei Hotel Team
Guest User
Superior Room
Stayed in Jun 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jul 17, 2024
The same excellent service and hospitality as the first time I was here in the late 80s when it was still the iconic Lai Lai Sheraton. Thank you for going the extra mile to make my wife’s birthday memorable with the extra arrangements. Special mention goes to Ellen and the front desk team for taking great care of us.
Hsiu Ling Low
Superior Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Location was great-Very well connected with MRT just in front of the hotel . The concierge was very helpful in recommending day trip taxi to Yehliu etc. Breakfast spread  was average with some hits and misses . Liked the soy milk but would have been nice to have the dough stick to complete the offering . Overall excellent stay
Response from Property: Dear Hsiu Ling Low,Thank you for staying at Sheraton Grand Taipei Hotel and sharing your stay experience with us. We're delighted to hear that you enjoyed our convenient location and our concierge assisted you with day trip plans. We also appreciate your comments about the breakfast and would take your recommendation into consideration. We're glad to know that overall, you had an excellent stay. Look forward to welcoming you again in the future!Best regards,Sheraton Grand Taipei Hotel Team
Guest User
Deluxe Twin Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 12, 2024
We extended our stay due to the earthquake at hualien Love the quality of the breakfast spread.
KKKSA
Superior Room
Stayed in Aug 2024
Family
12 review
5.0/5
Outstanding
Posted on Sep 15, 2024
I'm very satisfied my room! Bed is Very big and room condition is very good I want use again sheraton
Response from Property: Dear KKKSA,Thank you for staying at Sheraton Grand Taipei Hotel, and sharing your stay experience with us.We are delighted to hear that you were satisfied with our room during your stay. Providing excellent service is our goal, and we're happy we met your expectations. Look forward to welcoming you back in the future.Have a nice daySheraton Grand Taipei Hotel Team
Guest User
Superior Room
Stayed in Aug 2024
Family
3 review
4.2/5
Very Good
Posted on Dec 4, 2024
The overall experience is quite nice. What is a bit disappointing is the swimming pool is smaller than I thought. Well, tbh, shouldn't expect too much as location is good.
Response from Property: Dear Guest,Thank you for staying at Sheraton Grand Taipei Hotel, and sharing your stay experience with us. We are delighted to hear that you were satisfied with convenient location and overall experience. Providing excellent service is our goal, we will keep working hard to provide high standard quality service to all our guests.Have a nice day,Sheraton Grand Taipei Hotel Team
Alex
Superior Room
Stayed in Jun 2024
Business travellers
28 review
4.0/5
Very Good
Posted on Jul 29, 2024
I request higher floor room when I booked the room. But reception arranged the lowest floor. Especially, it is close to the restaurant. The buffet restaurant has very strong flavour to 5th floor . Also gym is vveery tiny.
Response from Property: Dear Alex,Thank you for choosing Sheraton Grand Taipei Hotel as your home away from home at Taipei and taking time to share your stay experience with us.Providing high standard service quality and warm welcome to our guest is our top priority and all staffs are working hard to achieve this goal.We valued every guest’s comment and the issue you mentioned would be definitely transferred to related department to review the process and adjust accordingly. Once again, we apologize for any inconvenience caused and always look forward to welcoming you back.Best regards,Sheraton Grand Taipei Hotel Team
Fazreen
Superior Room
Stayed in Dec 2023
Business travellers
8 review
5.0/5
Outstanding
Posted on Jan 26, 2024
The hotel location is near the train station which is convenient for travelling around the city. Clean hotel with great services.
MoGorGor
Deluxe Twin Room
Stayed in Nov 2023
Family
9 review
4.7/5
Amazing
Posted on Dec 26, 2023
The hotel is conveniently located near Taipei Station and popular places such as Ximending. As we go to Hualien and Taichung during our visit, location is very important to us. The hotel is also featured with exceptional sauna and hotbath facility and gym and nice Michelin star Chinese restaurant.
Guest User
Deluxe King Room
Stayed in May 2024
Couples
10 review
4.5/5
Great
Posted on Jun 17, 2024
The hotel located at the city center allowing us to access different areas of Taipei easily. The bed is very comfortable and we had restful night every nights
Ottoman51
Deluxe King Room
Stayed in Oct 2023
Couples
35 review
4.7/5
Amazing
Posted on Dec 2, 2023
Good location and very comfortable bed. Only thing i did not like interior is quite old such as curtains needed to be renewed.
Zeus Pui Yin Lo
Superior Room
Stayed in Oct 2023
Couples
3 review
5.0/5
Outstanding
Posted on Dec 2, 2023
Excellent service and room is nice and tidy, excellent location for sightseeing around Taipei city
TMYJ
Deluxe Twin Room
Stayed in Apr 2024
Family
7 review
4.7/5
Amazing
Posted on May 26, 2024
Standard five stars hotel Pool is a bit small and locker is not available nearby A bit noisy at lobby and restaurant areas Restaurants are closing earlier than expected
Guest User
Superior Room
Stayed in Oct 2023
Solo travellers
10 review
5.0/5
Outstanding
Posted on Feb 20, 2024
Outstanding facility, well located with great access to important places, including transportation. Dining is excellent.
jinella
Superior Room
Stayed in Sep 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 2, 2023
Centrally located and within walking distance to the main train station. The famous soybean breakfast place is less than 2mins walk away from the hotel. Helps if you want to join the queue at 5.30am.