The hotel is clean, welcoming and staff are friendly. The check in was breezy and room is just as in pictures, cozy and tidy. The breakfast was hearty and staff serving the breakfast are always smiley with such warmth and enthusiasm to assist. The parking is somewhat confusing and is not complimentary, hotel guests are charged RM6/entry. The hotel is connected to Paradigm Mall and it’s easy to access. The location is in the midst of the busy Skudai Highway and the traffic going and coming to this place can be a little unbearable but the stay itself was good.
Booked last min due to poor planning from my side for my company retreat & didn't expect much for this place,
The moment we checked in, we are really impressed, not only its clean, the decor is on point , the best part the pool is just outside our unit.
also there's washing machine & Dryer for this homestay too.
Unit #28-05
1. Wifi didnt worked throughout whole stay,
No Resolution so requested for compensation,
owner no respond
2. Since Wifi didnt worked, tried watch TV, also not working
3. Air-Con smelt so bad,
Only used the fan,
Didnt stay in apartment much
4. Using fan only mattress had issues too, the smell lingered on mattress too 😪
5. Master bedroom’s 🚿 area kept on flooding even though open drain cover
6. Sofa was very uncomfortable cos no more cushion, literally can feel the metal below the cushion
It is a unit issue, stayed other units before is 👌🏻
Mgnt/Service needs improvement as Wifi is not a small concern
Very Good
55 reviews
8.6/10
Price from
AU$ 69
per night
Check Availability
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The unit at level 10 was clean. I think the House keeping Rahim did a great job. Rahim was really helpful and friendly. This is the kind of hospitality service that brings us wanna go back again.
Suggestion:
* The downside is rooms all have a little weird smell. May want to consider ioniser machines to get rid of those smell. I cannot tell what that was.
* beds were on a little hard side. Maybe can add a layer of topper to make it easier to sleep on
* Location was great but they won't let us bring trolley up to the apt makes it quite a turn off as we were not able to bring up the water 6L and a few other things we bought without the trolley.
* Swimming pool has a lot of small pebbles inside, i think it needs some clean up. My son hurt his feet in the regular pool.
This is a hidden gem if you
1. Want to spend your holiday at paradigm mall
2. Have extremely responsive and friendly hosts
3. Want a clean and well thought of place to rest or chill
This has been a great stay and my family says we will come back again. Hosts are really responsive to all my requests.
Highly recommended. Book to experience their hospitality.
Best part was the location and having 2 bedrooms in the apartment. On hindsight, should have gone for hyatt at the same building where lobby is accessible within the mall.
For this residence, had a hard time even trying to check in. First of all, the auto reply welcome message told us to whatsapp the number 1-3 day before on check in. When i did, there was no reply all the way even thought the number was indeed under antlerzone.
Had no idea if this was because check in was not ready until after 4pm on checkin day and no choice waited till then. But still no reply so tried to look around for alternative contact number and finally got reply from another of their whatsapp number and only begun check in process then. By then kids was tired and irritated and the instructions givennto access the lobby was not helpful for families not driving. Had to walk up the cars’ slope to reach. Advice on alternative lift and entrances were not helpful.
Families with young children or elderly need to consider these.
Stayed for 1 night — everything was great!
The residence is conveniently located near Paradigm Mall, making it easy to access shopping and dining options. The host/management was friendly and responsive, and the check-in/check-out instructions were clear and hassle-free.
The unit itself was very spacious, clean, and well-equipped — perfect for larger families or groups. Everyone had plenty of space to relax comfortably.
The location was good, right above Paradigm Mall. Service provider was prompt in replying to messages and gave clear check-in, check out guide with videos.
The place is just nice for a family of 6.
Slightly down side is the water pressure in the bathroom could be abit stronger, but this is subjective to individuals.
Very Good
10 reviews
8.0/10
Price from
AU$ 71
per night
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9.8/10
Outstanding
EelaineNice stay, location is good. Easy for food and shopping ~
GGuest UserIn fact, the whole is quite good. It is the air-conditioning in the master room and the air-conditioning in the living room should need service. It's not very cold. In fact, it's generally very good and convenient 🥰
GGuest UserBooked non-smoking room, but few rooms also with cigarette smell and cigarette butt in toilet basin and floor. (I requested to change room)
Sticky room floor.
Cracked toilet bowl, dew unsafe to use.
Also saw stray cat vomit on table at lobby waiting area.
So far, the location is good.
Friendly staff.
XxiaomianhuaCleanliness wasn’t up to standard. Told them and they did come but didn’t solve all the problems listed. Overall still acceptable for the non fussy ones!
GGuest UserThe inside of the couch has caved in and the surface of the table is peeling off.
The hairdryer works really well and the location pretty convenient. Thank you.
KKangruiThe host not very responsive. Promised by 2pm will let me know the letterbox password. But there isn’t anyone response to the msg till check in time. Every other groups got their key before check in except mine. No response till we keep calling and msg them. Finally got someone response and the cleaner still at apt doing cleaning. The both bed at the master room need to change. I can feel the wood below anytime can collapse.
GGuest UserAir cond at living room was defective. Unbearable during these few days when weather was so hot. Ended up we had to check out earlier to soak ourselves in air cond malls. Heater at common bathroom was also not functioning properly. Water was still hot even though the dial of instant heater was set to “off”. We had to turn on both shower heads/taps to mix the hot and cold water ourselves. No hand soap was provided even though Covid taught us to be mindful of hygiene
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