Guest User
August 10, 2023
Family trip. This is my 4th visit to this hotel. We spent a good 5000 EUR here this time, not a cheap stay. I used to love it, but I don't think I'll be coming back. Attention to detail and standard of service are not what they used to be, and staff was generally unhelpful. They know we are repeat guests - and yet they made zero effort to accommodate us. We gave us rooms in a low floor facing the back. There were no spa appointments (even days in advance) and the spa receptionist was impolite and non-apologetic. Dinner receptionist was unaccommodating to our request to move to different table. They charged us for wrong things at checkout and really made me argue, which I hate doing (they ultimately resolved the issue but made me feel terrible in the process). I don't like to complain during my hotel stays, but as someone who comes back here a lot I feel they could be more attentive.