Savoy Hotel

overall is just average. I prefer harder bed. the bed is too soft. something like memory form

Comfy rooms but no air conditioning so can get very warm The rooms and public areas are very clean Good sized bar area with comfy furniture Reception staff very polite and professional. Bar and waiting staff could use some more customer service trainjng

The hotel has a good locaation, good staff, but the mattresses and the pillows are worst i have ever seen. Heating it werry difficilt to use. And the price is a bit to high for what it is offering. —————————)-)-)-)-)-)-)-)/)/))/(/)/)/(//(/(/(/(/((/(/(//((//((/(//(/(2(2(22(2(((2((((

the location is good, close to the Cathedral and Bega , but outside the main pedestrian avenue - due to that, the hotel is cozy, not noisy there is parking area to the lower level ; iti is not a big area, but it is functional the room and the bathroom were good, according with our expectations; we stayed only one night, so we have nothing to say about the cleaning during the day breakfast - good enough overall, we will keep this hotel as the first option for Timisoara

What I thought was a nice experience at Savoy Hotel turned out to be unnecessary stress and an awful experience. Everthing went well until we left and we received a very passive aggressive message written in a very unprofessional tone. We only stayed for one night, we discovered we had a small balcony so my mom went out for a smoke (outside in plain air with the curtains shut and the balcony door closed so that smoke won't get in). In the message we received we were accused of smoking INSIDE the room, which couldn't be more far from the truth. We were forced to pay a fine, because someone SAW my mom smoking, NOT because the room smelled badly or because it was dirty. They said they will have to relocate the next guests to another room which obviously is not necessary since the room doesn't smell badly, because I repeat the smoke didn't get into the room. We agreed to pay the fine just to get it over with, however the passive aggressiveness continued with them telling us that they will make an exception and they won't put us on a "black list". We have traveled for over 20 years all over this world and never were we accused of smoking inside the room, since it was always done om the balcony, if one was available. I was shocked by the lack of professionalism and the tone as they could have just mentioned the fine. however, they wrote a whole paragraph saying that if we don't pay the fine they would have to call the police and sue us. They have also explained that it wasn't in fact a balcony and that their rooms with balconies have furniture in them. Aparently furniture is what makes a balcony worth of the name "balcony". I now realise that probably they were upset that we didn't book a room with what they call a balcony that was obviously was more expensive and the fine became the money difference. :) I would like to mention for clarity that it was a clear space outside the room with an actual door, and it could easily fit two people. I regret not having taken any pictures to show you. Not to mention, we booked a triple room and there were only two sets of towels and toiletries and we were 3 people, so their service was far from perfect... Ironically, I have worked in the services industry for a while now and I have never encountered such agressiveness from the management team. If I ever were to talk like that to a client, I would lose my job. They will probably leave a very passive aggressive comment reply to this as well, so just be aware of that in case there are useless new accusations.