Super Hotel Ikebukuro West Natural Hot Spring Reviews

Response from Property: Thank you for using our hotel and for sharing your valuable feedback.First of all, we are very sorry for the inconvenience. Our hotel strives to provide a comfortable and safe stay for all our guests, but we take your comments seriously and will strive to improve.Thank you very much for your comments about the location of the hotel. We apologize for the inconvenience, especially for female guests traveling alone, as our hotel is located along the entertainment district. In the future, we will strive to strengthen staff patrols and crime prevention measures to provide a safer environment.We sincerely apologize for the inconvenience caused by the hygiene conditions. We will immediately review the management of linen and bedding and strengthen measures to maintain cleanliness. In particular, we will strive to provide a more comfortable sleeping environment, taking into account your comments about the method and material of the bedding covers.We also appreciate your comments about the pillow material. We offer a variety of options to ensure our guests' satisfaction, but we will also consider improving the types of pillows. We will also review the system so that you can choose your pillow type when you check in.We apologize again for the inconvenience. All of our staff will make efforts to provide better service and a comfortable stay environment based on your feedback. If you have the opportunity to use our service again in the future, we hope you will check the improvements that reflect your feedback.Thank you for your cooperation.

Response from Property: Thank you for using our facilities and for your wonderful feedback! We are very happy to hear that you enjoyed your stay and that you had a comfortable time.We always strive to provide the best experience for our customers. Therefore, your kind words are the best encouragement. Your feedback will be a great source of inspiration for us to improve our services in the future.We will also make further efforts to ensure that you have an even better experience the next time you stay with us. We aim to create a space that makes you want to come back, so please come again.We look forward to seeing you again. Thank you!

Response from Property: Thank you very much for staying in our hotel. We are glad to hear that you were satisfied with our clean facilities, delicious breakfast and spa. I am also relieved to hear that you had a good sleep after taking a bath. Thank you for pointing out the route from the station. We understand that navigating the tunnel can take some time, so we will try to provide a more customer-friendly onboarding method to ensure a smoother experience next time you use the service. We look forward to welcoming you again soon. Thank you for your wonderful feedback.

Response from Property: Thank you customers for the wonderful feedback! We are very happy to hear that you praised our hotel's location. Our hotel is conveniently located next to the exit of Ikebukuro Station, which is very convenient for both sightseeing and business, so we are honored that our guests are satisfied with our hotel. We also appreciate your positive feedback on the cleanliness of the room and onsen. In order to make our guests' stay comfortable, our hotel always maintains thorough cleanliness and facilities, and we have carefully prepared a hot spring to ensure that you can relax and unwind. We were also pleased to hear that you enjoyed our breakfast, which offered a wide variety of dishes using local ingredients. We will continue to work hard to improve our services to provide higher customer satisfaction. Our entire staff is looking forward to your next stay.

Response from Property: Thank you very much for staying in our hotel. We would also like to thank all our staff for taking time out of their busy schedules to provide us with wonderful feedback. As you said, our hotel is close to the station and has convenient transportation. In addition, the hotel is surrounded by commercial areas, making business travel very convenient. We are pleased to provide our guests with the perfect accommodation while travelling or taking a work break. We also offer a variety of breakfast options to help you start your morning right. We are honored that our customers are satisfied. We were very encouraged when we heard that our hotel was rated as "ideal for business travel". We will continue to work hard to improve our services so that you can have a comfortable stay next time. We look forward to having you back soon. Have a nice day.

Response from Property: Thank you for using our hotel for your family trip this time. I heard that you were worried about the language barrier because it was your first trip, but I am very happy to hear that the staff responded well and that you had a comfortable time. We try to provide polite and kind responses so that our customers can spend their time with peace of mind, so your evaluation of this is a great encouragement to all the staff. I am also glad that we were able to help you create wonderful memories with your family. We will strive to improve our service so that you can have a more comfortable time the next time you visit us. We look forward to your next visit. Thank you very much for your valuable time this time.

Response from Property: Thank you very much for staying at our hotel. We would also like to express our sincere gratitude for your valuable feedback. First of all, we are very happy to hear that you praised the cleanliness of the hotel and the deliciousness of the breakfast. We put a lot of effort into cleaning and cooking so that our guests can have a comfortable stay. However, we are sorry that there were few types of bread at breakfast. We apologize for not meeting your expectations. We will review the menu in the future and strive to provide a more diverse selection. nWe are also pleased to hear that you enjoyed the hot spring bath. It is our greatest pleasure to be able to provide a relaxing space. Thank you for your feedback regarding the luggage storage service. We will use the early morning storage service as a reference for improving our services in the future. All of our staff will continue to consider how to meet your needs. Your valuable feedback is very important to us. We will continue to strive to provide better service in the future, so we look forward to your use of our services again. We sincerely hope that your next stay will be even more comfortable. We look forward to your continued patronage.

Response from Property: Thank you very much for your warm evaluation and valuable comments. We are very pleased to hear that you enjoyed your stay at our hotel. We appreciate that you praised the rich breakfast menu and the friendly service of our female staff. We are relieved to hear that you were able to complete the check-in and check-out procedures smoothly and with almost no contact. At our hotel, we prioritize the safety and comfort of our guests, and strive to follow simple and easy-to-understand policies. Your high evaluation of this point is a great encouragement to all our staff. We look forward to welcoming you back soon. Thank you.

Response from Property: Thank you for using our hotel this time. I am very happy to hear that we were able to smoothly respond to your request for a change in reservation details. I am honored that we were able to accommodate you. Also, if there is anything inconvenient, please feel free to tell the staff. We will continue to make efforts to provide a satisfactory accommodation experience to our customers. Thank you.

Response from Property: Thank you very much for staying with us and taking the time to share your warm feedback. We are glad to hear that you found the hotel to be very clean. We are always committed to cleanliness and maintenance so that our guests have a comfortable stay. Hearing such kind words is a great encouragement to us. We apologize for the inconvenience caused by the size of the room, but appreciate your feedback regarding a "well-appointed" room. Our hotel is fully equipped to make your stay comfortable even if space is limited. We are very honored that our customers appreciate this. Also, thank you for your nice comment on the traffic issue. One of the attractions of our hotel is our convenient location, which allows our guests to use it as a base for business or sightseeing. We will continue to strive to provide a highly convenient environment for our customers. We will continue to do our best to improve our services so that our customers will stay again. If you have any requests or comments, please feel free to let us know. We value your feedback and will do our best to provide you with a better stay. We look forward to the day when we can meet again. All our staff will do their best to provide you with a comfortable and satisfactory stay experience next time. Thank you very much again for your valuable feedback. Thank you for your continued support.

Response from Property: Thank you very much for staying with us and taking the time to share your valuable feedback. We apologize that our hotel did not meet your expectations during this important first time of traveling alone. We apologize for any inconvenience caused to you. 1. Regarding sanitary conditions, we are sorry to hear that you suffered from insect bites during your stay. In response to your feedback, we will immediately implement a thorough cleaning and enhanced pest control measures. Creating a comfortable environment is our top priority. We will be very careful to avoid this happening again in the future. 2. Regarding lighting We apologize for the poor lighting in your room. The points you raised will be used as a reference for future facility improvements. We will rethink brightness and lighting arrangements to provide customers with a comfortable space. 3. About network speed We apologize for the unstable Wi-Fi connection. Internet connectivity is an important part of modern accommodation and we will work hard to improve it. We are taking measures together with the technical department to maintain the stability of the network environment. 4. Regarding the difference in price and experience We sincerely apologize for being unable to provide value that satisfies our customers. We will re-evaluate the balance between fees and services, strive to set appropriate prices, and strive to improve our services. Your feedback is very valuable to us and will help us improve. We hope you will not be discouraged and will have the opportunity to use us again. All our staff will continue to work hard to meet our customers' expectations. We sincerely apologize for the inconvenience caused to you during your stay. We wish our customers good health and happiness.

Response from Property: Thank you very much for your valuable comments. We take your feedback seriously and will use it to improve our services in the future. First of all, we apologize for the inconvenience caused to you due to the small size of the room. We will consider improvements to alleviate the inconvenience caused by the burden of carrying suitcases and lack of equipment. We will also consider available table spaces to create a more user-friendly environment. We also apologize for the lack of facilities and supplies in your room. We will work hard to improve our services to ensure a more comfortable stay, including mineral water and tea bags. We are honored that our Japanese breakfast has been highly praised for its high nutritional value. We will also adjust our breakfast service times to accommodate your requests as much as possible. Thank you for sharing this helpful information about station access and locker usage. We will further strengthen the provision of convenient information in the surrounding area so that customers can travel and do things with peace of mind. We look forward to serving you again. best regard.