Hotels in Bai Chay, Tuan Chau

This hotel is very new, modern and clean. The room is very spacious and comes with a balcony with an amazing view of the bay. The atmosphere at the roof top bar on the 25th floor is amazing. The staff are polite and friendly. Jenny, in particular, is proactive and attentive. She saw us discussing at the lobby and came over to offer help and advice. She booked us a cab and gave instruction to the driver since we can't speak Vietnamese. She even asked us to WhatsApp her if we need any further assistance when we're touring outside. I highly recommend this hotel to anyone coming to Halong

The stay was wonderful, the place is clean and the location is close to services. I thank duty manager Trang here for the good reception and treatment.

The experience itself was wonderful because the place is a paradise. The staff service was very good and friendly, as is the case with all of Vietnam. Something to keep in mind: meals are included, but drinks are not. We booked a package through Trip that included drinks and snacks in addition to meals. The only drinks included were two waters in the room; the rest were paid for, even the water. Very unclear on Trip. The hotel transfer to and from Hanoi included an unnecessary stop at a pearl market and then back at a souvenir shop. Finally, the 2-day/1-night package would not be considered as such, as the cruise ship boards at 12:30 pm and returns to the port at 10:40 am. Even so, it is recommended, or perhaps book an extra night. It is not recommended for traveling back and forth in the same day; it takes very little time.

An excellent boat, nicely renovated with comfortable rooms and common space. The food was great. You pay for drinks except chilled water and basic tea/coffee/juice at breakfast. Some fun activities throughout and reasonably priced. Our main guide was Quan or happy Buddha as he liked to be known and he was a lovely man and attentive. Would strongly recommend the two night option. I think if we only did one night we would have left wanting more.

Wonderful 2 nights stay at the DelaSea hotel. What I enjoyed most was the staff as they were all so caring and helpful. Highly professional. From the reception with Hoa taking special care of me not to mention ”Alice” and the others. Same at the restaurant. From the manager to the supervisors to the staff. I can't name them all here but they made my stay very special. Food was really good. Staff attention was ”phenomenal”. The room was great (I got one on the top floors facing the bay) and despite being a very noise sensitive person I slept very well. No loud music noise (it was on a weekend early November). The bed was very comfortable and the air conditioner was not noisy though very efficient. Good shower. I did not use the swimming pool but it looked great. By the way I was told that taking photos from the bay at sunset from the swimming pool is ”the thing to do” :) I can only praise the staff and the management for the wonderful hospitality even when super busy with big groups (which was the case during my stay). Based on my personal experience I definitely highly recommend the DelaSea hotel and it will be my choice next time I am in Ha Long.

A standard new hotel, which is already a good hotel in Halong. The room size is OK. The front desk staff in the lobby are warm, polite and friendly. They all speak English very well. Seeing that I am Chinese, they also try to speak Chinese. Thank you. There are Vietnamese specialties in the breakfast, such as Vietnamese baguette, sticky rice, fried fish balls, rice noodles, etc. The most impressive thing is that the service attitude of the service staff at each work position is very good.

I had a wonderful stay at this hotel. The service was truly outstanding — the staff were polite, professional, and always ready to assist with anything I needed. The check-in was smooth, my room was clean and comfortable, and the facilities were well-maintained. I really appreciated the warm hospitality. Highly recommended for anyone visiting this area!”

We stayed for 3 nights and really loved this place. Staff members were extremely kind and helpful. Food was great in both the breakfast hall and the Italian restaurant. However, there are a few things we want to point out. First of all, the indoor swimming pool water was really filthy. That really needs to be improved. Furthermore, the sauna and steam room area was not properly attended to. Towels were piled and hair was everywhere on the floor in sauna area. The Jacuzzi water was not hot enough. Also the steam room and dry sauna were not hot enough. In addtion, the balcony in our room was terribly dirty. We tried to clean it ourselves but gave up because it was not possible to clean them with just tissue paper. Staff did however send someone to wash the balcony table, chairs, floors and rails and we are grateful for that. Despite some drawbacks, we really enjoyed out stay. Overall this is a really lovely hotel and as already stated, the staff are wonderful.

Remote location in new complex, not much things or eateries around. We booked the honey moon suite which was nice with the round bed but not enough hot water at night to fill the bathtube. Nice view of the bay from rooftop.