Residence Inn Tucson Williams Centre

Well, we booked an accessible king suite, and got a queen suite. If it hadn't been so late we would have changed rooms. I can tell you that if you are in a wheelchair, you would not have been able to get around the bed to the bathroom. With the sofa bed pulled out the bedroom door only opened 12 inches. It was somewhere to shut our eyes, that's about it.

I reserved 2 rooms and was charged the same price for each. At check in I was told the hotel was completely full so my 2 reserved rooms were on different floors. One room had a queen bed and the other a king bed. Also, after check in, I saw online that there still was 3 rooms available for tonight. I feel deceived!

First they have my phone on other reservations calling me to tell me I have packages. Not their fault…all mine that the reservation person copied and pasted my number to other people reservations. Then they come into my room while I’m away , no notice, go through my fridge leaving it open and ruining all my food. My fault again cause no way his staff did that. But if I left it open wouldn’t they say hey look it’s open and close it. Must be a coincidence the only time this has happened was when people were in my room. Manager said I must not of closed it and people in my room did not see the door wide open that they walk past. Ok. But I report it on sat. And Tuesday rolls around with no communication at all. I finally go to talk to the manager who interrupts my story every few seconds with sorry you did this or you did that with all the issues I was explaining I have had. Like a child going na huh, every time you say things they did wrong. Beds are directly under ac vents so be hot or freeze when ac is on blowing on your head all night. Showers are the old pull up on plunger and half water goes out tub filler while some spurts out shower head. Parking spaces are tiny. Not a place I’d pick to spend money but not my choice.

Great value! Walkable to restaurants and bistros.

Poor WiFi; Carrier is using an expired SSL certificate...

I am lifetime platinum member. Room was not the best and noisy. I usually get a better quiet room but I complained to no avail. Also I did not receive points for my stay at Marriott.