Tuup Oceanfront

Great hotel…have stayed there twice now. Cute little bungalows right on the beach. Rooms are clean. Staff is nice! And you can enjoy the amenities of the hotel next door!

Rustic but functional We stayed here 5 days. Other members in our party had rooms for 4 nights and 2 nights as well. It is more rustic than neighboring properties other wedding guests stayed in but appropriately priced for that. Location right on the beach was wonderful. Air conditioning worked well and staff was there to greet us on arrival to check in. The front desk is otherwise unmanned but you can go to a neighboring property for assistance and will also need to go there to check out. They were helpful in setting up airport transportation. Their transportation was not the cheapest option in the area but if you don't want the hassle of finding something yourself it is worth the convenience. They use WhatsApp for communication because text, calls and other messages are slow. They were consistent in responding to any inquiries. The plumbing was not terrific and we had a clog while we were there. Apparently we were not supposed to dispose of toilet paper in the toilet. We, nor other members of our party renting rooms, were not told that. The other water issue we had was when it rained, water come in the room under the door getting our things wet on two different occasions. They did clean it up but it was a bit of a hassle. It you know it is going to rain at night, put a towel down in front of your door or you may step into a puddle on your way to the bathroom in the morning. The linens and bedding were clean and daily room service was provided.

wonderful staff made always feel at home

Great place, very chic and part of panamera hotel so you get all the perks. One of the best hotels in Tulum 😬

Wonderful reception, amazing breakfast and the room was beautiful. But, the beach club service was terrible. If you want to be forced to beg for a drink or an umbrella - this is the place to go. Also, if you have any smoke allergies/sensitivities - beware! The smoke from the outdoor fire and the other “natural products” being enjoyed will absolutely fill your entire room. On a 1-10. This place is a 3. The money you save will be spent by being forced to enjoy other beach clubs up the road.

The pictures are of the hotel across the street. You will be in an annex across the street which is a bit busy and noisy. The hotel plays very loud music at random hours depending on the DJ. The staff was pleasant .