Dreams Tulum Resort & Spa

I had the worst experience one could imagine. I spent over 7 years stationed in Germany so I try to be the most understanding American when visiting tourist locations. I make an honest attempt to speak the local language, use the local currency, and leave my money in the local economy. I do not walk around haggle locals or assuming everyone should know English. My experience with Dreams tulum was terrible from beginning to end. 1. My room reservation was incorrect at check in. I spent over 3 hours trying to get checked in. 2. The resort did not have any welcome gifts or welcome banners to decorate my room, as advertised in their Dream big package I purchased. 3. I booked the preferred deluxe king swim out suite and on the second night of my stay a man in the suite above urinated in my pool. See video attached 4. The hotel did NOTHING to accommodate, not even move my room. No credit. NOTHING. 5. When calling for a car to take my physically disabled girlfriend to the main restaurants I was directed to wait outside for the car to pull up, they refused to come and knock, or at the least honk. 6. I booked a private dinner on the beach for my girlfriend and I, which included a lamb and shrimp dinner. On arrival I was told we would be seated inside one of the regular restaurants and be served beef instead. I was repeatedly passed over for white guests when being served at the bar. I waited patiently, addressed them in Spanish, and tipped appropriately. Throughout the duration of my stay I felt like I was inconveniencing the staff. I spent thousands of dollars to celebrate my significant other and it was a miserable trip. I could go on for days. DO NOT STAY AT DREAMS TULUM!

AMAZING TRIP CAME FOR MY FRIENDS WEDDING IT WAS SO BEAUTFIL CAN WAIT TO COME BACK

The resort in itself was beautiful. Very simple and beautiful resort. The people that answer the phones for room service were not really nice. We have a 3 month old baby and considering the water conditions in Mexico and its inability to drink, we had to keep calling every few hours to get a tea kettle of hot water for her bottles. They’d take a long to time answer. And when they would answer they would be irritated that we’re asking for hot water and would tell us to use our coffee maker for hot water. And they wouldn’t give us a kettle for our room as they said it’s not allowed. Also I love the greenery in the resort but the mosquitos ate me and my family up in the resort. Our room always had mosquitos and we’d wake up with new bites everyday. And the raccoons were EVERYWHERE. The iguanas I can deal with. But the raccoons. They terrified me. They were even in front of my suite door. Lastly, the food wasn’t the best but it was ok. As someone who doesn’t eat pork, it was truly not friendly for me. I’d tell the people I don’t eat pork and they’d cook food for me on top of the grill that they just cooked pork on. I might come back one more time to see if it’s any better improvements.

I loved this resort. It’s everything you can ask for in a resort. Staff are very friendly and understanding. Even on rainy days the staff make the resort fun by the entertainment team which entertainment is 10/10 by the way. No issues food was great. Spa was great.

Internet , Staff , Bed Comfort and Amenities are all 10!!! Food I give a 6 . Had a great time the beach did disappoint us the area to enter on the resort so brown full of algae and felt like big stones at the button even with water shoes uncomfortable but again my trip was great

Carlos and Victoria in Preferred Club was amazing!!! Definitely will be back to enjoy their services again.