Azumaen

I don't want to give a cent. The hygiene is poor, there are cockroaches in the yukata, they discriminate against Chinese people, and the dinner has three fewer dishes than Japanese guests. After checking in, we were going to take a hot spring bath. My husband shouted that there were cockroaches after putting on the yukata. After taking off the yukata, we found a big dead cockroach stuck inside the yukata. We felt disgusted and immediately called the waiter to come up. The waiter called again after seeing the cockroach and asked us to change to a room at the end of the corridor. We don't like staying in the last room of the corridor, and it's very inconvenient that the room is farthest from the elevator. The air conditioner in the room has a bad smell from time to time, which makes us have to worry about the hygiene of the room, and we are worried that cockroaches or rats will appear again. I didn't sleep well all night. Regarding the cockroaches, no other service staff came to apologize. We booked a one-night stay with breakfast and dinner. When we went to the restaurant for dinner, we were given an English menu with very simple dishes. This is the least and simplest dinner I have had in more than 20 Japanese hot spring hotels. Later, we found that the dishes served by Japanese guests at other tables were different from ours, and there were more dishes than us. Because I had seen Chinese guests comment on Ctrip that the hotel only provides English menus and no Japanese menus, I went to take pictures of the Japanese menus and found that the Japanese menus for Japanese guests were different from our English menus (attached with photos of the dishes served to the Japanese and the Japanese and English menus). That night, I went to the official website to check that the lowest price for one night and two meals was indeed a package with a check-in time of 4 pm and a check-out time of 9 am, but the dinner of this package was the same as the other packages, the most basic. The dinner pictures shown on the official website had a few more dishes than ours, and were the same as the ones we saw for Japanese guests (attached with official website pictures). When booking at that time, there was only one price including breakfast and dinner on the Ctrip booking page, and there was no dinner package to choose from. It was obvious that the East Garden Hotel discriminated against Chinese guests and arbitrarily reduced the number of dishes for dinner. Recalling the cockroach incident, such a large dead cockroach was stuck in the yukata. How could a dead cockroach get into the yukata? Did someone discriminate against Chinese guests and put it in the room where Chinese guests stayed? yi In addition, we arrived at Dongyuan Hotel at around 2pm and wanted to store our luggage at the hotel before going to the attractions in Yunxian Hot Spring Town. The hotel's automatic door was closed and it said that check-in would start at 3pm today. We entered through the small glass door next to the door. The lobby lights were off. After a while, a middle-aged female service staff wearing glasses came out with an unhappy face. We said we just wanted to store our luggage first. She asked us for our passports to go to the front desk. After a while, she came over and said that we could only check in at 4pm because we were going to the hot spring town. It didn't matter whether we checked in at 3 or 4pm, but her attitude made us very uncomfortable. Because other hotels allow guests to rest in the lobby even before the check-in time, but they obviously drove us out of the hotel, which was very rude.

It's a traditional Japanese hotel. Although the facilities are old, the service is very good. Dinner and breakfast are acceptable.

Located relatively inside Unzen Town, there is a lake on the mountain. The hotel rooms all have lake views. Unzen is very small, so don’t miss it if you like lake views. The Japanese-style room is large, and the hot spring is in another building with an open-air hot spring. The restaurant is also by the lake, the environment is very good, the two meals are also good, and the overall price is very affordable!

Hygiene: very clean Facilities: The entire hotel is very hot. The air conditioner is central air-conditioning. It is also very hot when turned on to the lowest setting. There wasn't even a fan in the area where I took a shower and put on my clothes after soaking in the hot springs, so I was sweating again after getting dressed. The dining area is so stuffy that eating a meal feels like a sauna. Service: The front desk service is good, but the check-out time is very early, so please book with caution. Hot spring hotel restaurants in Japan don’t even have Japanese menus. I asked the waiter if they had Japanese menus, and they said they were all in English. With the level of English that Japanese people have, can they understand it?

This suite has been renovated. The official website describes it very well. The actual stay may be too high. It feels quite different from Hoshinoya. It is nice to soak in the private bath in the room and watch the ripples on the sea in the afterglow of the sunset. The front desk of the hotel does not speak English at all, and needs to rely on a translator. The hotel has a shuttle bus to take you to the hot spring hell to watch the fireworks. The dinner of the hotel is very good. As a hot spring hotel, the kaiseki is very attentive in both the presentation and the ingredients. However, the waiter does not speak English at all, so our experience is a bit worse. The breakfast is only Japanese and you need to wait until everyone is present before you can eat it. It is reasonable. The hotel courtyard is beautiful, but you can't enter.