Guest User
April 13, 2023
We were very impressed when we arrived at the apartment. The apartment was very clean and spacious. The location was excellent. My son loved having his own room and space. We ate out at the square for breakfast which was a few minutes walk away would highly recommend the cafes on the square. We never had anyone come and make up our room whilst we stayed not sure if they should have or not but it wasn't a problem for us. Unfortunately on checking out we left my sons Samsung headphones outside the safe in the wardrobe, we didn't realise until we were eating breakfast, so a quick trip back to the apartments and very helpful reception staff took us back to the apartment but the room had already been cleaned by the cleaners and no headphones in sight. They asked the cleaners if they had found them and they said no. We know exactly where we left them so someone had definitely taken them. The reception staff were very helpful and even took me down to shake out where the old sheets were just to see if they had been left on the bed. We are 100% sure they were left near the safe. It was a sad end to an excellent stay at this property as someone was being dishonest, and it ruined our last few hours in Valencia. It was our fault as we left them in the room but you would have thought someone would have had the decency to own up to taking them when cleaning the room. Apart from that I would recommend this accommodation as it is very clean great location. Just make sure your valuable are locked up when not in the room, ad that you take everything on your departure.