Hotel Mercure Wien City

Fabuloso

We visited Vienna mainly to see the Christmas markets and chose this hotel because it was a fairly short walk to the centre of Vienna. Our first impression of the hotel was not great as it is currently being refurbished and they are using a temporary room as a reception which is basically a desk across the doorway and this room is reached from a door further down the path from the main reception door. While we were checking in there was loud drilling from the work going on in the building, not a great start. Our room was on the 6th floor and was a nice room as it was modern and obviously one of the refurbished rooms so we have no complaints about the room. However after we dropped our bags and went out to explore the city we returned to find workmen had been in our room and had not been informed by hotel staff this would happen. Then a member of staff then entered our room while we were still in it, apparently to check if it had been cleaned after the workmen had been in. Turning to the breakfast, this was very good with lots of choice from hot breakfast, continental, cereals, fruit etc. Now for the checkout. We checked out around 10:30 although the official time is 12 so that we could have a last visit into the city, our flight wasn’t until late evening. There is no lounge to relax in if you want to wait for your taxi, not even a chair outside the makeshift reception. Overall I would say the room was ok but in its current state of refurbishment I wouldn’t recommend it.

Modern, clean, well located! It lacks the charm of our hotel in Prague! Cramped room! Poor internet! did not work with my iPad! Worked in Prague, Tokyo, Lisbon, etc. Only 2 English channels on TV. The sink did not drain well. Wouldn’t come back.

My recent stay at Hotel Mercure Wien City was utterly disappointing, leaving me with a sour taste and a reluctance to ever return to any Mercure property. Here's a breakdown of the multitude of issues that plagued our short three-night break: 1. Our arrival was met with shock and dismay as we entered our assigned bedroom. To our horror, the bed was strewn with hairs, the side tables were tacky with drink residue, and worst of all, there were unmistakable traces of feces and urine on the toilet seat. It was abundantly clear that the room had not been subjected to even a semblance of cleaning prior to our check-in. 2. Upon voicing our concerns, we were begrudgingly moved to another room, only to find that while the toilet appeared to be cleaned the bed remained littered with hairs. Despite our protests, we were informed that no housekeeping services were available in the evening, and no alternative accommodations were forthcoming. 3. The situation deteriorated further when we were shown a third room, which regrettably mirrored the unsatisfactory conditions of its predecessors. Eventually the reception staff themselves changed the bedding. To add insult to injury, the only compensation offered for the inconvenience was a paltry €5 drink voucher, a woefully inadequate gesture given the severity of the issue. Furthermore, our request for a slightly extended check-out time was summarily denied, with the staff insisting on an additional charge for even a mere hour's reprieve. 4. As if to compound our disappointment, the breakfast provided each morning was a lackluster affair, with offerings that fell far short of expectations in both quantity and quality. In sum, the abysmal lack of cleanliness have left an indelible mark on our experience. It pains me to say that I cannot in good conscience recommend Hotel Mercure Wien City to anyone, as our stay was marred by a litany of failures that no guest should ever have to endure.

Firstly I would like to appreciate all the staff of this hotel specially the lady in the front office (Stefnie)she welcomed us with her beautiful smile as we arrived too early before check in time but we wanted to kill the time she guided us the city through map.she provided every information of the city. Thank you so much Secondly i would like to thanks the Housekeeping lady who was doing room no 405 she was doing her job very perfectly Thank you for making our stay wonderful Like to mention one guy from front office who was having very bad attitude he dnt know how to talk your guest other wise every staff us very helpful snd very polite

Poor every thing was not as it its shows at all i cant even recommend any one to stay there was really baddest experience i have ever the front disk wss not nice the breakfast was poor not 4 star hotel