To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.9
Amenities3.9
Service3.9
Cleanliness3.9
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All reviews(62)
Positive reviews(17)
Reviews with photos/video(3)
Negative reviews(6)
Guest User
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Sep 15, 2024
Good location, good Breakfast, huge apartment, full kitchen, well appointed. All around nice hotel. Really like the fact that it's on the bike route from downtown across the danube river. Easy access to all of the museums and points of interest
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Sep 2, 2024
It is a Grest place to stay while at Vuenna - we have been there few time a day we really enjoy each stay. Very good rooms and location including the price against the service. We fo really recommend the hotel. Very close to the Prater and the Daniub River.
Guest User
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Apr 26, 2024
Very good hotel, located very close to everything (4 supermarkets, 2 cosmetics stores, many restaurants, a park, a church, subway station, etc.). Personell very polite and helpful. Very clean, not only in the guest rooms, but also in the rest of the hotel. Breakfast was extraordinary, fit for any taste! Rooms spacious, kitchen well prepared with tools, internet excellent! I had a wonderful vacation and intend to return soon ❤️
Tomislava B
Stayed in Jan 2024
Business travellers
1.0/5
Posted on Feb 26, 2024
I would not recommend this hotel to anyone. I paid in advance 3 days and 2 nights. There was no hot water in the room. On two occasions, I told the staff that there was no hot water and that I could not take a shower. They said that they would call the plumber and that he is on his way to come. When I returned to the room in the evening, still nothing from hot water.On the way out - check out, they asked me if everything was okay, of course, I said it wasn't because I didn't take a shower in a 4-star hotel, that they didn't solve the problem with hot water even though I told them... The boy at the reception just smiled and said - sorry. I would not recommend this hotel to anyone, the service is nothing, the basic need of every traveler - to wash themselves, they have not solved. Terrible. horror.
Guest User
Stayed in Nov 2023
Other
1.0/5
Posted on Dec 4, 2023
Don’t even consider this hotel. You have to make up the sofa bed yourself. Linen dirty and smelt when go to make it up. The shower leaked a yellow poo brown liquid that we had to put towels over it so we could stand in the bathroom (They claim modern bathrooms). Room not serviced, no new towels and rubbish not removed even though we had sign on the door to make room up. Claim it’s a fully equipped kitchen, well no toaster and the cooking device has no instructions and the pans are out of shape from excessive heat and dirty. No tea towel provided and no dishwasher tablets. You have to buy the coffee pods to use in the room for coffee. The Asian front desk person couldn’t have cared and just said to complain to manager next day. I walked into reception the next day to hear how abruptly and disgustingly he was speaking to a guest so I didn’t even bother speaking to him. Such a disappointing stay and disappointed Qantas Airlines even recommend this place. Don’t waste your money as there are far better hotels than this 1 star accommodation.
Guest User
Stayed in Apr 2023
Family
4.0/5
Very Good
Posted on May 26, 2023
We had some difficulties getting to it at first, parking was difficult as well when we got there. Don't let the first impression fool you. Once we unloaded the car and parked in a remote secure parking area went back to the room and was pleasantly surprised. The room was great and amenities close by matched.
Guest User
Stayed in Oct 2022
Business travellers
1.0/5
Posted on Nov 4, 2022
No Internet, disconnects every 5 minutes. I’ve been promised every day that it will be fixed tomorrow, my patience ran out on day 6, which is today. Will ask for refund, shall see how it goes. Staff is nice and polite, breakfast is mediocre, cleaning includes only taking the trash out, sadly no real cleaning. Nice bar on reception. Still, a hotel with no internet in 2022 is simply unacceptable, Drei SIM card won’t work on second floor rooms as well.
Guest User
Stayed in Dec 2022
Couples
5.0/5
Outstanding
Posted on Jan 25, 2023
The room was very spacious and quit. Coffeecups and tea available just as tablets for the dishwasher. Kitchen was well equiped. Underground is just 5 minutes walk away as well as the wiener bike station. Supermarket is just next door. Would highly recommend this hotel.
Guest User
Stayed in May 2022
Couples
4.0/5
Very Good
Posted on Jun 20, 2022
Great location. The nearby Mexico platz is a great place to relax outdoors. It’s newly renovated and most importantly for summer, has individual air conditioning. Rooms are spacious. Many restaurants in walking distance and underground parking (18€/day) Friendly staff will assist you with anything you require. Very close to hop on hop off bus, access to the underground and river cruises. We did experience a few renovation related technical difficulties but they were quickly resolved.
Guest User
Stayed in Mar 2024
Couples
4.0/5
Very Good
Posted on Apr 29, 2024
We were in Vienna for a week and were looking for enough space and a balcony and found it at the Best Western Plus Celebrity Suites. The nearest subway station is in the immediate vicinity (5 minutes' walk) and the Danube Canal and the Danube Island are just around the corner. If you like walking, you can also easily reach the Prater on foot. There are also supermarkets and shops nearby.
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Guest User
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Apr 5, 2024
A 7-day stay in a Suite: Living room with kitchenette and sofa bed plus top floor bedroom. Very quiet, service every day for trash collection. Perfect breakfast. All the desired comfort and welcoming and helpful staff. A very good compromise for visiting Vienna. Thank you and don't change anything.
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Guest User
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Mar 31, 2024
Recommended hotel...we stayed in a very spacious apartment on the third floor with a well-equipped kitchen. The metro station is nearby and easily reachable on foot, with about three stops you can reach the center directly. Parking is also available if necessary. Courteous and helpful staff.
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Guest User
Stayed in Aug 2023
Couples
4.0/5
Very Good
Posted on Sep 17, 2023
The hotel has a good price-quality ratio. Compared to other hotels in Vienna, a very affordable price. The room has a small kitchenette and in the bathroom, the shower and toilet rooms are separate. Although it is not very central, it has a metro station a 5-minute walk away. It is very easy to get around on the Vienna metro. It's a 10-minute drive from the convention center, so it's a good place to stay if that's the reason you're visiting.
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Guest User
Stayed in Apr 2023
Business travellers
1.0/5
Posted on May 5, 2023
The rudeness of the staff at the reception is shameful!!!!! You won't even find a village of the lowest category!!!!! I don't recommend this place to anyone!!!! Too bad because it wasn't bad after all!!!!!! But rudeness is the first thing that will affect
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Guest User
Stayed in Jul 2022
Other
1.0/5
Posted on Aug 26, 2022
Half of the equipment booked and paid for through "Booking" was missing: There was no kettle, no toaster, no oven, no bathrobe, no iron, no tea utensils (sugar?). After asking several times, I was told that nothing could be done. There was no teapot, no pan lid for the pan that was too big for the stove. The furniture was so pieced together that your legs could barely fit under the desk when you were sitting on the chair. The "black-out curtain" was partially torn off, the pots and pans were scratched. Sleep was a disaster. It's unbelievable that you could break your contract with such minimal equipment! Of all the four apartments in the last four weeks, this was by far the horrendously worst. Tip: Better go to the competition, because neither Best Western nor Booking cares how their guests are ripped off!