Dimitrios P
April 3, 2024
Overall, an excellent hotel with a fantastic location, cozy rooms, and welcoming staff. I felt compelled to share my thoughts on this review due to the behavior of one of the reception staff members, which I found to be lacking in professionalism and not up to the standards expected from a renowned hotel. I had reserved a room for the dates of 1-3 April, as I planned to check in on 2/4 due to my flight arriving in Vilnius at midnight. I checked in at 1am. Today, when I needed to check out, I politely requested a later time from the employee. As a member of the KEMPINSKI DISCOVERY program, I was hoping for some flexibility. However, the employee informed me that the latest he could offer was 1:00 pm. If I wanted to extend my stay by an additional half hour, there would be an extra charge. I inquired about his opinion on the matter and if it does make sense, to which he responded by emphasizing the strictness of KEMPINSKI's policy and inquiring about my final decision. Further comments are probably unneeded...!