Premiere Classe Marseille - Vitrolles Anjoly Reviews
Premiere Classe Marseille - Vitrolles Anjoly
Zi Des Estroublans, Rue de Madrid, Vitrolles, 13127, FranceView Hotel Details
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Premiere Classe Marseille - Vitrolles Anjoly Guest Reviews
3.8/5
Good
77 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.8
Service3.8
Cleanliness3.7
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All reviews(77)
Positive reviews(19)
Reviews with photos/video(2)
Negative reviews(6)
Guest User
Standard Room with Three Single Beds
Stayed in Mar 2024
Family
1 review
4.2/5
Very Good
Posted on Apr 14, 2024
Christophe's pad is convenient for the shops, markets and sights of Aix, is in a pleasant neighbourhood, and has parking which is valuable because finding anywhere to park in the city is difficult, once you negotiate your way past La Fada, a sad neighbour who stands in front of your car and rambles on incomprehensibly. The pad is well provided with pots, pans etc and supplied with tea, coffee, herbs, spices etc, though it could do with a toaster, as well as a rubber mat for the inside of the bath because one can slip easily. It's a pad best for people who are fit - it's on the 3rd floor, and who get up, eat and go to bed at the same time because it is very sonorous with the slightest noise reverberating around the flat. For example I was forbidden to wear slippers by my wife because very step sounded on the laminated floor - there are no carpets or rugs - and every cut and scrape on the Ikea crockery grated.
Response from Property: Dear Guest,Thank you for your detailed feedback. We're glad you found the location convenient, with its proximity to shops, markets, and sights of Aix, as well as the added benefit of parking. We also appreciate your suggestions regarding the addition of a toaster and a rubber mat for the bath. We’ll take these into consideration for future improvements.We understand that the noise level and the lack of carpets or rugs may have impacted your comfort, and we’ll look into possible solutions to make the apartment even more enjoyable for our guests.In the hope of welcoming you again, The Management
Guest User
Double Room
Stayed in Jan 2024
Solo travellers
4 review
2.0/5
Posted on Feb 26, 2024
There were ants in the room. Okay location for an airport hotel, but there’s nowhere to buy food in the area so have to order pizza from the neighbouring hotel. Staff were lovely, but they were the staff from the Kyriad next door (the reception at people was shut)
Response from Property: Dear Guest,Thank you for your feedback. We’re sorry to hear about the ants in your room and regret the inconvenience you experienced with food options nearby. We appreciate your understanding and are glad to know that our staff was friendly, despite the temporary reception situation.Your comments will help us improve, and we hope to welcome you back in the future.Looking forward to welcoming you again, The Management
Vanjani
Standard Room with One Double and One Single
Stayed in Apr 2024
Travel with friends
3 review
3.0/5
Posted on Jul 9, 2024
Stay decent, very difficult to find the hotel
Response from Property: Dear Guest, Thank you for your feedback. We’re glad your stay was decent, though we apologize for any difficulty you experienced locating the hotel. We’ll work on improving our directions to make arrivals smoother for our guests.Looking forward to welcoming you again, The Management
Altanbagana
Standard Room with One Double and One Single
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Nov 16, 2024
everything is good
Tomasz Grzybek
Standard Room with Three Single Beds
Stayed in Jun 2024
Couples
2 review
5.0/5
Outstanding
Posted on Jul 26, 2024
Very good service 👏
Response from Property: Dear Guest,Thank you for your kind words and appreciation of our service! We’re delighted to know you had a positive experience.Looking forward to welcoming you again, The Management
Guest User
Double Room
Stayed in May 2023
Solo travellers
1 review
3.0/5
Posted on Jul 11, 2023
Haven’t released my deposit for 20 days long. Disappointed
Response from Property: Dear Guest,We sincerely apologize for the delay in releasing your deposit. This is certainly not the experience we aim to provide, and we understand your frustration. Please rest assured that we are looking into the matter and will ensure it is resolved as soon as possible.Thank you for your patience, The Management
Florine
Standard Room with One Double and One Single
Stayed in Nov 2024
Solo travellers
2 review
4.7/5
Amazing
Posted on Dec 28, 2024
The staff is lovely, kind and responsive, it's nice to have top-notch staff!!
My stay didn't go perfectly, nothing to report.
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Anonymous User
Double Room
Stayed in Nov 2023
Couples
4 review
4.5/5
Great
Posted on Jan 21, 2024
Everything was fine although the room was a bit precarious and the breakfast was brief. Overall good for the price. Perfect location next to the airport. The deal very good staff.
Original TextTranslated by Google
Response from Property: Estimado cliente, Gracias por compartir su experiencia. Nos alegra saber que la ubicación y el trato del personal fueron de su agrado. Lamentamos que la habitación y el desayuno no hayan cumplido totalmente con sus expectativas. Sus comentarios nos ayudarán a mejorar para futuros huéspedes.En la esperanza de verle nuevamente, La dirección
Anonymous User
Standard Room with One Double and One Single
Stayed in May 2023
Travel with friends
3 review
2.5/5
Posted on Jul 6, 2023
It was not stated in advance that a deposit of 100 euros was required, and the deposit has not been refunded yet. When checking out, I promised to return to the original account within 1 hour after checking out, but so far there has been no news.
The hotel environment is average, the room has a strange smell, and the airport hotel is 5km away from the airport, which is very abstract.
Original TextTranslated by Google
Response from Property: 親愛的客户,感謝您分享您的反饋。對於按金未及時退還以及房間的異味問題,我們深感抱歉。我們會立即檢查您的情況,並儘快處理按金返還事宜。同時,我們會加強對房間清潔和環境的管理,確保提供更舒適的住宿體驗。感謝您的耐心等待, 酒店管理團隊
Guest User
Standard Room with One Double and One Single
Stayed in Apr 2023
Family
1 review
3.0/5
Posted on May 17, 2023
Warm welcome on the other hand the bed cover had unspeakable white spots this is unacceptable the payment had been made online the person said that it had not been removed we paid in cash even though the online payment had been debited so fortunately the staff was responsive with the reimbursement.
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Response from Property: Cher client,Nous vous remercions pour vos remarques. Nous sommes heureux que l'accueil ait été chaleureux et que le personnel ait pu résoudre rapidement le problème de paiement. Cependant, nous sommes sincèrement désolés pour l’état du couvre-lit et prenons votre commentaire très au sérieux. Nous allons renforcer nos contrôles de qualité pour éviter ce genre de situation à l'avenir.Dans l’espoir de vous revoir, La direction
Guest User
Standard Room with One Double and One Single
Stayed in Mar 2023
Business travellers
10 review
4.0/5
Very Good
Posted on Apr 20, 2023
Quiet hotel, clean room. Breakfast at the Campanile very good. A hotel adapted to my needs.
Original TextTranslated by Google
Response from Property: Cher client, Merci pour votre retour positif. Nous sommes ravis que l’hôtel ait répondu à vos attentes et que vous ayez apprécié le petit déjeuner au Campanile. Nous espérons avoir le plaisir de vous accueillir à nouveau.Dans l’espoir de vous revoir, La direction
Mohamed
Double Room
Stayed in Oct 2024
Solo travellers
6 review
4.0/5
Very Good
Posted on Nov 10, 2024
Impeccable
Original TextTranslated by Google
Guest User
Standard Room with Three Single Beds
Stayed in Jul 2022
Family
1 review
1.0/5
Posted on Aug 13, 2022
No one **** this shitty hotel service 0/10000 and not out of 10
Dirty room no cushions or duvets or towels
No TV no socket nothing that works normally
Bathroom in a state ...... Worse than filthy
Front desk service 0
Never again in my life would I set foot in this shitty hotel, degraded walls, mold, etc....
It's a shame that a hotel in this condition is still open.
Original TextTranslated by Google
Response from Property: Cher client,Nous sommes profondément désolés de lire votre retour et regrettons sincèrement que votre séjour ait été aussi décevant. Nous prenons vos remarques très au sérieux et nous allons immédiatement enquêter sur les problèmes de propreté et d'entretien que vous mentionnez. Votre expérience ne reflète en aucun cas nos standards habituels, et nous nous excusons pour les désagréments rencontrés.Nous espérons pouvoir améliorer nos services grâce à vos commentaires. Dans l’espoir de vous revoir, La direction
Guest User
Standard Room with One Double and One Single
Stayed in Dec 2022
Family
2 review
3.0/5
Posted on Feb 16, 2023
Hello, I stayed in the accommodation for a month.
We had problems with the work because of a power and water cut.
Original TextTranslated by Google
Response from Property: Cher client,Merci d’avoir partagé votre expérience. Nous sommes désolés pour les désagréments causés par les coupures d’électricité et d’eau pendant votre séjour. Nous comprenons que cela ait pu perturber votre confort et nous faisons de notre mieux pour éviter ce genre de situation à l’avenir.Dans l’espoir de vous revoir, La direction
Moudhoiffar
Standard Room with One Double and One Single
Stayed in May 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Jun 9, 2024
All excellent
Original TextTranslated by Google
Response from Property: Cher client,Merci beaucoup pour votre retour positif ! Nous sommes ravis que votre expérience ait été excellente et nous espérons avoir le plaisir de vous accueillir à nouveau.Dans l’espoir de vous revoir, La direction