If there was an option to give this a 0-star rating, I would. How this property receives 4 stars is beyond me. I honestly feel that owners/staff buy reviews. I legit had to recover from the trauma I experienced staying at this lodge. I honestly would have opted to stay in our safari vehicle instead. The only thing that this property has going for it is the water hole. Though we didn't see any big game, it was nice to lookout at the birds. Now, everything else. The staff, the saving grace was Moses... So kind and sweet and really nice. The food was subpar, with the buffet being shared with the insects. The room, this was the biggest turn off of them all. I couldn't decipher if I was in a room or outside with the amount of bugs. There were more bugs within the mosquito net where we were to sleep than outside. I had a complete panic attack while my partner took over an hour killing the bugs. Try sleeping after that... Then came the bathroom, leaking water from God knows where. Realized that there was no phone in the room, so twice we had to walk to reception to complain and twice, nothing happened. When I showered, the water pressure was non-existent, more water went on the floor then on my body. They never advertised for a personal pool en-suite. Upon checkout, it was horrific. Literally got into a back and forth match with the lady that presented herself as the CFO. We told her about our experience and even showed her videos of our room. She and all the staff just stood there with no emotion. I asked her one question, based off the videos and our complaints, would She stay there. She refused to answer, which is also an answer itself. The saving grace for us was our safari tour operator provided a full refund for our stay here, and VOI Wildlife Lodge is nothing but a bad memory. I would avoid this property at all costs.