Rezen Dong Hotel(the Taihu Lake West Avenue, Hubin Business Street, Wuxi)

Remember the first time I quickly "escaped" from a hotel. 1. At 6:10, the "security guard" and the "drunk man" swipe their universal cards to enter. My companion and I were still sleeping in bed at 6:10 in the morning on the third day of our stay (July 12). We vaguely heard the sound of a card swiping at the door, but Didi did not swipe it open. The next thing I heard was someone swiping the card again to open the door and come in, but was blocked by the door chain. The man who opened the door said, "There is someone inside." I looked at each other when the door opened, but the room didn't turn on the lights and I couldn't see clearly. I just knew It was a man, and at this point they closed the door and left. (We hung up the door chain and locked the door before going to bed the night before. Highlight the key points. Doubt 3⃣️ is useful) 👉The hotel explained that the man who opened the door was a security guard, and the other was a hungover "guest" who swiped the wrong card and opened the wrong door. (This explanation is full of holes and unconvincing) 👉Doubtful points: 1⃣️The so-called "security". This hotel does not have a separate parking lot or security booth, and there is no hotel-specific security guard. Moreover, this "security guard" does not wear a uniform, but wears a white T-shirt and vest (I saw him wearing it during the negotiation later), and he does not even look like a hotel employee. 2⃣️The so-called "hangover guests". First, if it is check-in, the hotel check-in is always around 12 o'clock. The incident happened at 6 o'clock in the morning. There is no strange reason such as "guests forget their room number and need to bring it with them" when negotiating with me at the front desk. If you are a guest who is already staying here, you should be led by the "guest's companion" or the "front desk", not the "security guard". Second, after the door was opened, I immediately opened the door and chased him out to see who it was. I saw no one. There was no smell of alcohol in the door or corridor, and the two of them moved quickly. It was not like they were so drunk that they didn't even reach their own room. People you know. 3⃣️Swipe your card twice. According to hotel manager Chen's monitoring, the first time he swiped the "guest" room card but it could not be opened, and the second time he swiped the "security card". According to the confirmation with the cleaning and manager Chen, when the door is locked, the cleaning card cannot be swiped to open, and my own room card cannot be swiped to open - but the security guard's universal card can actually swipe to open the locked door! How terrifying! The security card has such high permissions. Why does the security need a universal card? ! ❓Negotiation about the hotel. 1⃣️First negotiation. After the incident happened at 6:10, I immediately contacted the front desk and asked for an explanation. The front desk said to contact the leader immediately. When we went to the front desk to negotiate with Manager Chen at 8:30, the manager obviously didn’t know what happened. Later during the negotiation, he said that he had heard about this incident at about 6 o’clock and he hadn’t slept until now (?), which means that 6 During the period from -8 o'clock, the manager did not understand the reason and did not know how to deal with it. The negotiation process was very difficult. The professionalism of hotel personnel management is worrying. Let me mention the front desk again. The front desk explained that the incident happened because she left to go to the toilet. There was only one person on duty in this hotel, so emergencies are very problematic. During the first negotiation, we asked to leave the hotel early and get a refund for the room and meal charges we didn't stay in. The hotel was very ambiguous about this and wanted us to continue staying. Who would dare to stay with such a safety hazard? We made it clear that we couldn't stay and had already booked another hotel. Normally, we were very reluctant to get a refund because we couldn't stay. In the end, I had to ask Ctrip customer service to handle the refund myself. (The first negotiation lasted 15 minutes and no acceptable solution was proposed) 2⃣️The second negotiation. It was already past 11 a.m. when we were preparing to leave the store. Our two little girls had a fast heart rate, dizziness and headaches because of the fright in the morning, so we wanted to leave early. At this time, the hotel manager said that he would make amends and compensate for this matter, and finally refunded all our room fees. 3⃣️After the negotiation is over. The manager also asked us many times what hotel we had booked and what plans we had for coming to Wuxi, which was scary. 2. Other issues Under the premise of the above security issues, other issues seem not worth mentioning. But having said the same thing, I’ll just mention it. After all, when we negotiated, the manager was very happy and grateful for our valuable suggestions: 1⃣️The sound insulation effect is extremely poor. We stayed in this hotel for a total of 2 nights. On the first night, we heard a very noisy sound next door. We later learned that it was a team building event, so we gave up. The second night was the most outrageous. A woman next door kept crying until 10:30 in the evening. During the day, you can also hear strange sounds coming from a place similar to the community activity center next to it. (guess it’s singing or some kind of recording playing on a loop) You can hear the sounds of people coming and going in the corridor almost constantly. I suffer from neurasthenia and could hardly fall asleep during the two nights I stayed. 2⃣️The facilities in the house are poor. One thing to say, the hotel is very new, the facilities are very new, and the health condition is very good. However, the design of the bathroom is unreasonable. If you take a bath for a while, the water will overflow. Not to mention the toilet, which needs to be flushed manually... The most exaggerated thing was their TV. We couldn't turn it on on the first night. We had never seen such a complicated TV startup in their house. After asking the front desk, the person who came to help us turned out to be a male clerk (yes, their general manager). He walked into the door of the female customer's room at night without telling us in advance. The reason was that he felt that the female employee would not be able to handle this. A technical issue… 3⃣️Breakfast was perfunctory. I didn’t have any hope for a breakfast worth more than 30 yuan, but the breakfast here was ridiculously sloppy. We went late on the first day, and there was no seat at 8 o'clock. We went the second time around 8:30, thinking that someone else had finished eating and didn't have time to fill up, so we didn't get anything to eat. The next day we went when the doors opened at 7 o'clock, but there was still nothing. Several insulated boxes were very empty... u

It's very good. It's newly renovated and the environment is clean and tidy. The price is also very suitable. The location of the hotel is easy to find. There's a parking lot. The TV in the room is also very big. It's great if you can cast the screen.

The room is fully equipped and there is Wanxiang Hui nearby. We upgraded the room type for free. sleep very comfortably

Clean and hygienic, complete facilities, intelligent equipment, no noise at night, convenient transportation, free parking, and considerate service. The service staff confirmed what time to arrive and turned on the air conditioner in the room very early. It was so considerate. Next time I go, I will choose this hotel to stay.

Because the vanity mirror light could not be turned off, I had to pack my luggage and change rooms in the middle of the night, which really caused a lot of trouble. There was also a problem with the handover of the service staff. When I checked out the next day, the staff had no idea about this incident. They had to explain everything during the check-out process. Beginning and end. When the problem occurred, the staff on duty had already reported it to the leadership, and consumers were paying for the problem throughout the process.

因為一個專業考試需要，攜程搜尋附近步行可達的酒店，選擇了麗呈東谷酒店。步行到我的考點15分鐘。 從無錫站打車過來25元左右，十幾公里……七拐八拐地似乎到了一個有圍擋像是“工地”附近的地方，然後左拐看到路旁的酒店，説實話我當時是有些失望的。看網上圖片以為是在大道旁，到了才知道在一片居民區裏……樓下是汽車美容店，不過有個生鮮大超市……走進大堂，不大，但是風格還是比較商務的，略微找回點感覺。 櫃枱很高，加上電腦屏幕，前台兩位姑娘如果不從電腦旁邊露出笑臉 我都衹能聽聲不能見人😂服務很温柔，到位。説給我升級高級大床房，給了取電卡和早餐券。我問早餐幾點 ？説7-10。幾樓？2樓。辦理手續的時候，我留意到前台的機器設備上有浮灰……想必周邊工地灰大😂 刷卡上樓，房間還不錯，乾淨清爽，窗户也大。 早餐廳也好整潔乾淨 ，品種豐富，口感剛剛好。 整體4.5吧😜

新酒店環境很棒入住舒適 服務人員熱心專業賓至如歸🥰 前台左側胸牌掛着經理的帥哥，從入住到離店，服務無微不至，中間遇到颱風出不去也沒辦法點外賣，主動提供雨傘，告知附近便利店位置，回來手裡提着東西還會幫忙按電梯等等，去過很多酒店，大多有問有答，不問不答，能做到這樣第一時間站在客人的角度主動幫助主動作為的太少。點贊！

設施：比較好，有電視投屏，室外停車場 衞生：比較好，就是早餐再豐富點就更好了 環境：周邊環境還行 服務：態度好，有求必應 價格相對合理。值得一遊

這家酒店環境很不錯，靠近小區，比較安靜，前台服務態度很熱情，住宿環境特別好，酒店服務員都很優秀，房間衞生很乾凈，交通便利，辦事特別方便！早餐豐富，味道可口各種設施和設備也很先進，床上用品也很舒服，且衞生打掃的很乾凈，打掃衞生的大姐很熱情，因為天氣熱，特意多給了2瓶水，走在過道里遇到工作人員也會熱情打招呼，點贊下次還會來的，也會推薦給公司的同事。