Fuji Matsuzono Hotel

I really think this place offers great value for money. The view from the room is fantastic! The transportation is super convenient, just a short walk from the TBS Ryomae station, making it easy to get to either Gotemba or Lake Kawaguchiko. The front desk staff are all very kind, enthusiastic, and friendly.

Right outside the hotel is Lake Yamanaka, which is quieter and more affordable than Lake Kawaguchiko. Plus, there are plenty of restaurants around that stay open late, so you don't have to worry about finding food at night. This means there's no real need to book dinner with your stay. The buffet dinner wasn't anything special, though the fruit was quite good. It's a bit of a distance to Fuji-Q Highland and Lake Kawaguchiko if you're coming from abroad, taking about an hour by bus.

Great stay! The room was spotless and very tidy, and the hot springs were incredibly relaxing – super satisfied. The staff were all really warm and proactive, and their English was good, which made communication easy. The location is super convenient too, right where the bus drops you off.

I've been staying here for three days now, in a corner room. Being up in the mountains, the room always feels a bit damp and gloomy. I wanted to switch rooms because I wasn't happy with it, and I'd totally understand if there were no rooms available. I even mentioned I'd extend my stay for another three days (since the weather's been bad and I haven't seen Mount Fuji yet, so I'm waiting for it to clear up). But the staff's attitude was so arrogant. Even after I told them my English wasn't good, they insisted on speaking English and refused to use a translation app. It was just a complete communication breakdown. Out of all my trips to Japan, this is by far the worst staff attitude I've encountered. They had such a disdainful expression, and when I told them in English that the toilet was clogged and asked for someone to fix it, I don't know if they didn't understand or what, but they told me to use the public restroom! It was incredibly frustrating and utterly dismissive service.