Nuonuoxiaojie713
April 6, 2025
Facilities: The room is on a small hillside, the environment is very private and quiet, there is a courtyard for tea, and it has a large pool for bubble bathing. The living room and room are large, and the room has a nearly 150-degree view, where you can watch the sunrise and sunset, which also corresponds to the hotel's scenery positioning.
The camping base and water recreation projects are very complete. The lawn opposite the main building is also very beautiful, and there are sufficient parking spaces to accommodate a large number of guests.
Service: During the stay, you can call the hotel shuttle bus wherever you want to go. Basically, the service staff of the housekeeping department and the transportation department are very enthusiastic and polite.
The service of the catering department is not satisfactory. At about 7:10 on the first day of breakfast, there was no one at the front desk at the entrance of the restaurant, and no one cared which room you were a guest in. On the second night, the buffet started about 30 minutes ago, and the skewers, chicken wings, etc. were all cold, the roast beef was too old, and the black pepper sauce was simply salty. The fire of the hot pot was an alcohol lamp. The soup in the pot never boiled during the whole meal. There were no hot pot seasonings. There was no sesame paste, shacha sauce, etc. There were only vinegar, soy sauce, sesame oil, garlic paste and other condiments. For breakfast on the last day, the paper cups for ice cream next to the ice cream truck were gone. I asked the waiter at the fruit bar next to it for more, and he said, "Sorry, there are no more ice cream cups." I was so angry that I laughed. Who trained this kind of service concept? How many guests are staying in the hotel? It's okay that the hotel is not well prepared, but can't they help the guests find solutions? The ice cream paper cups are used up. Do you have other paper cups? Otherwise, do you have bowls in the kitchen? Just saying that there are no more, it's still meal time. Does it mean that the guests behind don't want to eat? The auntie who collects the plates is also very diligent. She is still sitting. If she sees that your plate is empty, she will collect it. Then you collect the plates, but leave the chopsticks. You have taken away everything. Are you chasing guests away? Table manners need some training. I had to eat without my chopsticks being placed horizontally. Otherwise, it would give people a bad impression.
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