Vanke Songhua Lake New Story Suites

I want to give ten stars!!! The experience is so good~! It really feels like home! The hotel owner and the waiter are super nice! Let me tell you in detail~ Location: The location of the hotel is easy to find according to the navigation. You can see it when you walk in from the road of Yan Jiyou, and it is very obvious because there is a children's playground downstairs. It is about 15 minutes' walk from the cable car and about five or six minutes' drive. The hotel has a car to send you, but because it is not the snow season, it doesn't feel far to walk and see the scenery~ Sanitation: The room is very clean and quiet, and the hotel is relatively new. The first time I stayed in the hotel with my children, I originally brought disposable sheets and quilt covers, but I didn't use them when I saw that the bedding was new and clean. There are also children's slippers, but they are still a bit big for a 2-year-old child =^Ü^= The bathroom is fully equipped with disposable toilet covers. Wifi: The overall signal of the resort is not good, but it is okay to have wifi~ Value for money: The value for money is amazing! It is more expensive to book two rooms with children and aunts. It is too expensive to book a suite in general hotels, but the price of this suite is very good. The kids' playground downstairs is a great place for babies to have fun. It's very suitable for family outings or friends. There is a supermarket and hot pot restaurant on the first floor of the hotel. There is a porridge shop outside. There is a barbecue restaurant a few steps away (the Gada soup restaurant is good). Although many restaurants close early or don't open during the off-season, they can still meet basic needs. It will be more fun when the weather warms up in a while. Anyway, I will stay at his house when I go to Songhua Lake Resort in the future!

The hotel is located in the community, with a good surrounding environment. The underground garage leads directly to the hotel, which is suitable for family self-driving. Parking is convenient, charging is convenient, breakfast is OK, the room is spacious, the hygiene is OK, the refrigerator is large, there is an induction cooker, and the point is that it is pet-friendly! The store is very considerate, thank you very much!

Dear Customer Service Depar**ent, I would like to give a comprehensive feedback on my recent bad experience in your hotel, involving leisure afternoon tea, courtyard camping, accommodation facilities, breakfast service and barbecue projects. I hope that these problems can attract the attention of management and be improved as soon as possible. First of all, the actual content of the leisure energy afternoon tea is seriously inconsistent with the promotional pictures. The price of 88 yuan is only exchanged for a small bag of potato chips and a small bag of rice crust, and it is delivered at the end of the third day after the customer actively reminds it. The experience is extremely inconsistent with the price. Secondly, the charcoal fire service fee for courtyard camping is as high as 48 yuan, accompanied by the negligence of the service staff - the oil and seasoning required for barbecue are delayed for more than half an hour, and even after repeated urging, it still needs to be personally intervened to solve it. This is still the case in the off-season, and the service quality in the peak season is worrying. In terms of accommodation, the room I booked is not equipped with air conditioning, and the heating service needs to be actively requested before it is provided, which is inconsistent with the booking information. During the breakfast period, the food supply is tight. Popular options such as steamed dumplings and buns are sold out at 8:30 in the morning and are no longer replenished, leaving later guests with limited choices, such as grilled sausages and fried sweet potato balls, which greatly reduces the dining experience. What is even more disappointing is the experience of the barbecue project. Not only is it expensive, but guests who bring their own barbecue ingredients also encounter rude trea**ent from the staff, such as negative reactions such as rolling eyes. This service attitude is really inappropriate. Although the hotel's natural environment, especially the beautiful scenery of Songhua Lake, adds a touch of color to the overall experience, the shortcomings in service and facilities seriously lower the overall evaluation. In view of the above issues, I sincerely request that you conduct an in-depth investigation and take immediate measures, including but not limited to improving food quality and diversity, strengthening employee service attitude training, ensuring that publicity is consistent with reality, and reasonably adjusting the price system, in order to restore customer confidence and provide a truly satisfactory vacation experience. I hope that your hotel can respond positively to these concerns and consider giving appropriate compensation as compensation for this unpleasant experience. Thank you for your attention and quick processing. Best wishes for business.

A very cost-effective hotel. The entire service team is very attentive to the guests. A very humane B&B. The hotel has two Teslas to take us to the ski resort and nearby restaurants at any time. Basically there is no need to wait. 

The hotel environment is very good, with complete facilities, cleanliness, rich breakfast, and you can slide in and out. This time I brought my family and friends to Songhua Lake for skiing. It was a great experience.

Before I went there, I was a little worried about living in Phase 3, but after I went there, I found it perfect. 1. The hotel car is available on call and sent directly to the ski equipment hall. You can rent ski clothes and ski equipment downstairs and get ski tickets, which is basically equivalent to skiing in and out. The price is too cost-effective compared to the ski-in and ski-out hotel. 2. There is a small supermarket downstairs with all kinds of daily necessities. A hearty breakfast is provided, and there are even freshly made rice noodles and honey. These are much more convenient than other B&Bs! 3. The apar**ent is very clean, and the spacious living room is very friendly to skiers with a lot of equipment. The service is very good, it can be said that it is responsive to every request, and the ski equipment is collected and sent on behalf of the express delivery. The p.a. boss is also very stylish. Summary: A very carefully operated B&B, with a very high cost-effectiveness, and the service facilities are no worse than those of expensive hotels. I will choose here for skiing next time.

The hotel is clean and tidy, and there is a car to pick you up when going to the ski resort, which is very convenient. Especially the rice noodles for breakfast. The boss is also very enthusiastic and can help solve any problems encountered. Will stay again next time.