FUZHOU ROYAL HOT SPRING HOTEL & RESORT

The rooms are average, the hotel facilities are lacking, the hot springs are average, and the entire changing room is filled with the unpleasant smell of spoiled milk. I can’t comment on the quality of the hotel’s breakfast because I didn’t get it, so why didn’t I get it because it was gone? I rarely give a hotel such a low rating, but when I saw that a room that charges 2,000 plus in the morning had 90% of the breakfast plate The scene of a large number of customers running around empty-handed with empty seats is really shocking. What is revealed behind this is a very disrespectful attitude towards consumers, treating consumers as ***. I will not post a video of this scene to attract any attention. The attention of the whole country? Forget it, this is not the point. The point is to make the hotel pay attention to and correct its own problems. The restaurant management of the hotel can be said to be disaster level. The noodle cooking staff are extremely unhygienic and even use tongs to pick up the food from the table in front of the guests and put it back into the guests' bowls in front of the guests. A guest asked about late night snacks. Some of the ingredients were gone. In fact, the most expensive ingredients like beef brisket were gone. The chef replied, "Oh, it's gone. It's gone." It meant that it wouldn't be replenished. I thought that the price charged for this late-night snack was the price of a buffet. As a buffet, most of the ingredients were gone. Do the guests who arrive have to pay the same price to let the guests pay to drink the northwest wind by themselves? Oh, no, it’s Dongfeng who spent nearly 60 yuan to eat a few noodles. It’s really my Buddha’s mercy. I’m already a Buddha. Spending money to become a monk is pure IQ tax. BTW. Qingdao charged me 75 yuan for three small cans. It’s so big. Is the hotel really so short of money? If you pay more attention to details and quality, the room rates will be more premium. Guests will recognize it. By the way, one bottle of mineral water is given free to each person in a room. If you pay more, hehe. Besides, the shuttle bus driver doesn’t know what he’s asking, and he keeps giving customers the wrong route. I've been here for a day and I've become more familiar with the driver. I actually put other customers in the wrong place. When the customer asked where he was, he said, "Let's go over there." The hotel occupies such a good location, and the resource management and service can be said to be completely unable to keep up with or even inferior to Atour. The passenger flow during May Day in all seasons is completely foreseeable for hotel practitioners from the orders. The stocking up and stocking up should be done. There was obviously a lack of preparation when sending more people, and everyone from employees to managers looked calm and completely unaware of the problem. I guess the boss is a middle-aged and old country boss who has no feelings or pursuits and only cares about money. He is so indulgent towards his employees. manage Finally, I would like to give some advice to guests who want to stay here. Don’t order breakfast when booking a room. Bring some instant noodles for dinner. If you are here to soak in a hot spring, don’t stay there if you can’t. If you really want to stay, don’t come during the peak season. Then you will find that the clown is actually you. Finally, here is an original quote I heard in the restaurant this morning. "You don't have anything to eat for breakfast." “It’s not that there’s no more food, it’s that the food was taken away right after it was made.”

As soon as you arrive at the entrance of the hotel, someone greets you and the service is really in place! The lobby manager Cheng Linjie’s reception service is really responsive. I want to drink some beer late at night and I can drink it even when it’s raining. It’s so comfortable and I love it🥳. There is a special car to pick you up in time for the whole journey, the scenery of the hot spring and the change of clothes The places are all top-notch, the bathrobes are uniform and single grid storage is clean and tidy, the makeup mirror is my favorite, there is a free unlimited supply of dinner after soaking in the hot springs, sweet soup, snacks, fried food, freshly cooked, and the staff also provide one-on-one service Very considerate, the room we live in is well separated from wet and dry, you can enjoy the scenery when you open the window, and there are many entertainment venues nearby, which is very convenient~ The staff service is so considerate, it’s perfect for a hot spring in winter when we went there The weather is not beautiful, it is a rainy and foggy day. I did not expect to have a beautiful view. The mountain peaks in the fog are like a landscape painting ~ the scenery is beautiful ~

It's really a rubbish hotel. It's an extremely bad check-in experience. First of all, it took half an hour to check in. At first, only two of the three windows were open. When I asked the remaining one, I was told that I could only check in and check out. As a result, 5 minutes later, this so-called check-out window could also be checked in. ridiculous. Moreover, the check-in process for each guest is extremely slow, and it takes less than 10 minutes to check in one person. Various precautions, such as what time the swimming pool is open and what time the hot spring is open, are all verbally stated by the waiter during check-in. Why can't he print out a note and give it to the guest? When I checked out, I left something belonging to a child in the room. The front desk promised to send it to me, but the courier in the same city took three days to send it without telling me. It also sent other people's things to me. I don't know where my things were sent. Service The attitude is extremely bad and impatient. I really recommend everyone not to go.

During the 9-day trip, one night was arranged at the Royal Hot Spring Hotel in Yongtai, but the experience on this night was very poor. We arrived at the hotel around 6 pm and when we bought the ticket, the security guard told us directly at the door. The parking space was full and they let us go. I said I was a hotel guest. I didn’t believe it and insisted on asking for the room number. I said I hadn’t checked in yet. After some negotiation, we were allowed in. It turned out that they thought we were here to play in the amusement park next door. Yes, but shouldn't we first ask if arrangements are being made for hotel guests? In fact, there are parking spaces in the hotel; after checking in, the front desk confirmed that the Chinese restaurant can order food, and immediately went to the restaurant and was told that their guests There were a lot of dishes, and the dishes were all sold out. If we wanted to eat, we would have to wait a long time. They let us eat from their buffet. We brought our own red wine and did not want to eat at the buffet. We said that it would be fine if the food was slower, but we were still not allowed to order. Later, the foreman was called, and after some communication, we were allowed to eat their set meal. After we ordered the set meal, we said we wanted to add more dishes. At this time, we were told that we could add more dishes! Can this be seen as compulsive consumption? There are not many guests dining in the restaurant, and the hotel is located deep in the mountains. There is no choice but to dine in the hotel. Is it a bit unreasonable to make such a request to the guests during normal dinner time? The room was very fast hotel style with simple settings. I was totally sorry for the room price. The soundproofing was extremely poor. There were people shouting and playing in the corridor at 12 o'clock in the middle of the night. I couldn't sleep at all! We woke up early and took the folding bicycle we brought with us to ride and take pictures within the hotel park. We were chased away by security many times and told that we were not allowed to ride bicycles or electric vehicles in the park. However, before we could finish our words, several staff's electric bicycles whizzed past us, and even some There is a tractor driving on the road to the park... Are our guests so emotionally devoid of freedom? The hotel responded to the above situation with a completely perfunctory attitude. Even Ctrip customer service found it incredible. Thank you Ctrip for the solution! Very sincere! Judging from the current situation of the hotel, it is highly not recommended to stay!

Not worth it, not worth it, not worth it

酒店的服務特別好，一開始訂了別墅的房間但是因為面朝玻璃棧道所以就申請換了房間，第二個房間因為天氣原因又沒有網最終又給我們換到了主樓的複式，服務特別周到，複式的房間很棒，早餐也很好，温泉也很不錯

這家酒店在十年前來過，當時住的木屋已經全部拆除改成小別墅了。目前還非常新，設施完備，希望這些硬件能保持完善維護。 陽台對着青山，雲霧繚繞，加上山上林木，妥妥一個水墨丹青。 養生墅其實比較適合2個家庭，小朋友住一起，大人各自一間。室內外泡池放水都很快，室外池對着山，特別舒服。室內池邊上還有幹蒸房。樓上客廳還配有自動麻將桌哈。 要説美中不足的，就是面積其實不大。對比安溪悦泉，武夷椿柏這些，沒有花園。 服務比起十年前進步太多了。有什麼需求微信告訴管家，立刻安排了。反應非常迅速，好像就時刻守着微信一樣哈。 室外泡池和無邊泳池沒過去，小朋友自己結伴去了。無邊泳池是早上開放，據説一般。公共泡池下午兩點開，小孩子很喜歡。還提供免費的吃吃喝喝哈。 總之現在的永泰御温泉很值得度個小假期或者週末。

温泉非常好，整個人身心舒暢，皮膚都感覺變好了，雖然天氣不好，但是温泉部所有的服務人員非常熱情，温暖，特別是翁麗姜和胡瑞蘭，從我們進去到離開全程都在服務我們，非常熱情貼心，感謝她們。酒店整體服務非常好，每個員工服務意識很強，賓至如歸的感覺，環境也非常好，大自然的天然氧吧。下次還會首選過來度假。