Everything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking.
What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.
Hotel near Lower Town,Zagreb94.7% of visitors choose this area
GGuest User2023.11.13
Stayed here on a business trip with colleagues, in the city center. Very clean, and the breakfast is also suitable for Chinese people's appetite, which is great. The price/performance ratio is extremely high in Croatia.
Great place to stay, elegant and well maintained.
I particularly enjoyed the gym and the parking lot attached to the hotel. The daily rate of the parking lot is 15€.
Great
55 reviews
9.1/10
Price from
MXN$1,598
per night
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Read the latest Maistra hotel reviews in Zagreb—see what guests loved.
8.9/10
Very Good
GGuest UserEverything was good except for the fact that the only reason we booked the hotel was because of the outdoor pool on the top floor, since it’s the only one of its kind in Zagreb. Nowhere did it say that the pool would be closed when we made the booking.
What compensation did we receive? Access to a pool at another hotel. The problem was that those pools were indoors. After several complaints and calls to Trip.com, we received 15% of the booking fee back. In my opinion, that was not sufficient, but it is what it is. Everything else was fine.
GGuest UserStayed here on a business trip with colleagues, in the city center. Very clean, and the breakfast is also suitable for Chinese people's appetite, which is great. The price/performance ratio is extremely high in Croatia.
MManuelGreat place to stay, elegant and well maintained.
I particularly enjoyed the gym and the parking lot attached to the hotel. The daily rate of the parking lot is 15€.
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