zhangye hotel Reviews

Response from Property: Dear guest, hello! Seeing your all-round praise for the Garden Hotel, service details and surrounding beautiful scenery, we are simply overwhelmed with happiness! Your three words "I haven't lived enough" are the greatest affirmation for us, and also give us more motivation to do every link to the extreme, from the birds and flowers in the garden, to the intimate configuration of the facilities in the room, from the warm and heart-warming breakfast, to the convenient parking in the underground garage... The foot bath service you mentioned is actually the "exclusive goodnight ceremony" prepared by the hotel for Ctrip VIPs. We are super happy that you can feel this intention! What's more surprising is that you also captured the snow-capped peaks of the Qilian Mountains and the morning mist of the wetland park~ In the future, we will continue to use the combination of "garden aesthetics + Northwest style" to create a poetic residence for you that "can't live enough"! Looking forward to brewing a pot of hot tea for you next time, and accompany you to watch the mountains and listen to the wind.

Response from Property: 尊敬的賓客，您好！讀到您的評價，我們簡直開心到“原地轉圈圈”～ 感謝您對酒店規模、服務、細節的全方位認可！能被您誇“賺翻了”，是對我們性價比最大的肯定！您提到的“政府接待”確實是本地對我們的信任，但無論賓客身份如何，我們始終用“一流服務”的標準對待每一位家人～ 物品寄送、客房佈置、突發需求響應……這些“看不見的用心”，能被您一一捕捉到，真的特別感動！未來我們會繼續用“五星服務”配“親民價格”，讓您每次入住都像回家一樣舒心！期待下次再為您打包驚喜，也歡迎常來感受這份“穩賺不賠”的幸福～

Response from Property: Dear guests, hello! Thank you for choosing Zhangye Hotel and writing such a warm review! We are honored and touched by your meticulous recognition of the hotel environment, room facilities, catering quality, and high praise for the staff's service! From the pleasant stroll along the lakeside trail, to the delicious food in the restaurant, to the warm and thoughtful service details, we are glad that these can add beautiful memories to your journey. Being recommended by you to more friends is our driving force to move forward! I look forward to meeting you again in this place surrounded by mountains and rivers, and continue writing more heartwarming stories!

Response from Property: Dear guests, hello! We are very sorry that this stay has brought you such an unpleasant experience. We have immediately launched a thorough investigation and rectification of the issues you reported. We feel deeply guilty about the errors in order processing, multiple interruptions to customers' rest, poor front desk service attitude, and negligence in takeaway management, which are seriously inconsistent with the service standards we have always pursued. We have severely criticized and educated the employees involved, strengthened service training for all employees, optimized the order verification process and item management mechanism, and prevented such incidents from happening again. For the problem of insufficient power of the hair dryer, we will immediately check the equipment and improve the detail experience. Your willingness to take the time to point out the problem is a supervision and encouragement to us. We apologize again for the inconvenience caused to you and sincerely hope to regain your trust!

Response from Property: 尊敬的貴賓，您好！讀着您飽含熱情的評價，我們內心滿是感動與欣喜！能憑藉湖光山色、大氣裝潢和愜意陽台，為您打造舒適的閲讀品茶時光，是我們的榮幸！無論是內湖的靜謐，還是外居延湖的壯闊，都期待能成為您旅途中難忘的風景。您的認可與“還會再來”的承諾，是對我們最大的鼓勵！我們已備好湖風與茶香，滿心期待與您再次相遇，續寫更多美好時光！

Response from Property: 尊敬的賓客：您好！非常感謝您對我們酒店的青睞與高度評價！您的認可對我們而言是無比珍貴的鼓勵。我們一直致力於為客人打造高品質的住宿環境，聽到您説酒店環境好、房間寬敞明亮且服務熱情，深感欣慰，這是我們努力維護和提升硬件設施的成果。而特別準備的泡腳器具、牛奶浴鹽等，就是希望能在您舟車勞頓後，為您提供一種獨特的放鬆方式，讓您能在房間裏盡情舒緩身心，恢復精力。您的認可是我們莫大的榮幸。我們會繼續努力，不斷優化服務與設施，期待您的再次光臨，讓我們有機會再次為您提供優質的住宿體驗，繼續在旅途中陪伴您！再次感謝您對我們的支持！

Response from Property: Dear guests: Hello! Thank you for your five-point praise with pictures. Your evaluation is like a melodious hymn, which makes us very happy. The standard constant temperature swimming pool and humidifier represent our persistent pursuit of quality; the outstanding performance in hygiene, environment and service represent our sincere commitment to our guests. Your recognition is the greatest encouragement to us. We will continue to move forward steadily on this path of pursuit of excellence and ensure that every detail of the hotel exudes warmth and beauty. We look forward to your visit again to continue this wonderful encounter.

Response from Property: Dear guests: Hello! Thank you very much for taking the time to write such a detailed review of your stay! Every word of your praise makes us feel warm, and makes us firmly believe that our original intention of "serving with heart" is worth sticking to the end. About room experience: Your recognition of the room space, hygiene and convenience of facilities is the greatest encouragement to us! The hotel has always been designed with the concept of "home on the road". Whether it is the spacious layout or the thoughtful storage design, we hope to add a sense of calmness and comfort to your journey. Regarding the breakfast feast: your vivid description of "beef rice, salty milk tea, and fermented glutinous rice dumplings" makes us smile! These meals, which combine Northwestern style with health-preserving concepts, are the result of the chef team's visits to local time-honored brands. We will take your special mention of Tremella soup as inspiration and look forward to your tasting it again; Regarding service temperature: your praise for the front desk and restaurant services has been shared with the entire team as soon as possible. We always believe that the essence of service is "a sincere encounter between people". Your words of "warmth and thoughtfulness" are better than a thousand words of praise. Regarding the Chinese restaurant and member benefits: We are both moved and proud that you chose the Chinese restaurant for three consecutive nights, especially your preference for hand-pulled lamb! This signature dish uses lamb from the Qilian Mountain Ranch, and is made even more homely and warm because of your love for it. The exclusive discounts for Ctrip members are our token of appreciation for our loyal customers. In April in Zhangye, the Danxia landscape is colorful and the camel bells can still be heard. The lilac flowers in front of the hotel windows have turned green, as if waiting to meet you again. We sincerely invite you to come back again in the future autumn to taste the mellow aroma of hand-pulled lamb and listen to the whispers of the wind along the Silk Road. Let us accompany you to write the next wonderful story with a more perfect experience.

Response from Property: Dear guests: Hello! Thank you for sharing your stay experience in your busy schedule. Your recognition is the biggest motivation for us to move forward. We are delighted to see that you mentioned your affirmation of the hotel service, room space and hygiene details; it is our honor to have your favor for breakfast! The garden-style environment is the hotel's carefully created "urban oasis" concept. We are very pleased that you can enjoy your walking time surrounded by green plants and flowers. Every recommendation carries trust and expectation. We will continue to uphold the hospitality principles of "natural, comfortable and warm" and work hard to improve the quality of our service. We sincerely invite you to visit us again and look forward to having a better time with you in the fragrance of flowers! I wish you a happy life and good health!

Response from Property: 尊敬的賓客：您好！衷心感謝您選擇入住並用心分享這段美妙的體驗！得知您從踏入氣派大堂到收穫湖景驚喜的全程都倍感愉悦，我們既欣喜又感動，這正是我們日夜奔赴的服務理想。關於驚喜升級：為您免費升級至湖景房，是我們對每一位賓客的誠意致敬。窗外的瀲灧波光與遠山疊翠，能為您治癒旅途風塵，便是這方陽台最美的意義。關於細節關懷：泡腳桶與小食品，是我們對“養生度假”的小小心意——白日暢遊後以牛奶足浴舒筋活絡，夜闌倚窗時品本地特色果乾慢享時光，願這些細微處的妥帖，能讓您記住的不止風景，還有如歸的暖意。您若再度光臨，我們將優先為您解鎖這份浪漫。張掖的湖水正吟唱夏之序曲，您的認可亦化作我們砥礪前行的星火。誠邀您攜親友再度歸來，讓每一次停留都成為故事的續篇。祝您心隨湖光常自在，笑伴清風永相隨！

Response from Property: Dear guests: Hello! Thank you very much for choosing to stay at Zhangye Hotel and sharing such a detailed and thoughtful review! We are glad to know that you enjoyed your stay at our hotel. The hotel is located on the north bank of Beihu Lake in the water conservation area of ​​Zhangye Binhe New District, close to the central business district of Zhangye Binhe New District. It is a landscape garden-style hotel with beautiful lakes and mountains, green lawns, waterfalls and rare birds. It hopes to provide guests with a quiet and beautiful resting place; and your recognition of details such as room hygiene and foot bath buckets is the best compliment to our thoughtful service. The front desk team is always proud of its enthusiastic and professional service. It is our honor to recommend local food and attractions to you and help you experience Zhangye in depth. Your words "I will choose Zhangye Hotel again when I come to Zhangye" are a great encouragement to us! We will continue to maintain high standards of service and look forward to meeting you again at the foot of the Qilian Mountains and by the wetland lake to continue this beautiful journey. I wish you a safe journey and a smooth journey!

Response from Property: 尊敬的賓客：您好！感謝您選擇入住我們酒店並分享如此用心的評價！您的滿意是對我們最大的鼓勵。 得知您對大廳環境、前台效率及客房設施感到滿意，我們倍感欣慰。為賓客提供便捷舒適的入住體驗始終是我們的宗旨，貼心的泡腳桶能為您緩解旅途疲憊，更是我們的榮幸。餐廳服務人員也會因您對牛肉麪的喜愛而備受鼓舞！ 您的推薦是我們前進的動力，期待下次為您帶來更多驚喜體驗。祝您生活愉快，旅途順心！

Response from Property: 尊敬的賓客：您好！感謝您選擇下榻張掖賓客並分享如此用心的入住體驗~❄️酒店坐落於新城區北湖北岸，獨享靜謐雅緻的自然風光🌿；全房型寬敞客房搭配地暖與全景窗，即使寒冬也能感受融融暖意；更貼心配備地下車庫，為自駕賓客提供全天候便利的停車場🚗。我們的早餐餐廳堅持現場手作牛肉拉麪，用熱騰騰的煙火氣開啟元氣旅程，這份用心能被您認可深感榮幸🍜！得知您在旅遊淡季邂逅雪落湖畔的詩意景象，這正是專屬於北方冬日的限定浪漫雪景🌨️✨。無論晴雪，酒店始終以熱情細緻的服務靜候每位家人的歸來，期待在春暖花開時節與您再續美好之旅🌸~

Response from Property: 尊敬的賓客：您好！看到您這滿含讚譽的評價，我們全體員工都無比激動！從設施到環境，從早餐到服務，能為您帶來一段開心的住宿體驗，是我們最大的榮幸。您提到的泡腳桶，是我們為客人緩解疲勞精心準備的特色服務；面對隔壁桌的刁難，工作人員堅守崗位，展現出專業素養，您的認可更是對他們最大的鼓勵。期待您常回家看看，我們會一如既往，為您打造更美好的入住體驗。