One City Rezen Hotel Reviews

Very nice hotel , near from mall , kids enjoy , our always best choice in Zhanjiang city we love also the breakfast , rooms are very clean.

Nice & polite staff, comfortable bed and perfect location. Was 7 days in this hotel and really enjoying my stay and food here. You will not regret to stay in this hotel!

Good!

The toilet cubicle is so small that there is no space to stand up. There was no porter in the lobby, and the family had a lot of luggage for the trip, so it was the security guard at the door who took the time to help move the luggage to the room. The breakfast buffet waiter had a bad attitude and was discriminatory towards non-Greater Bay Area customers. I don't know why the hotel rated five diamonds by Ctrip has such poor hardware and service, which does not meet the five-star standard at all. Finally, I found a promotional leaflet in the hotel room, which showed that the hotel is a four-star business and resort hotel, not a five-star hotel at all! When I checked out the next day, I complained to the front desk about all the dissatisfaction I encountered and asked why a four-star hotel was marked with five diamonds on the Ctrip platform. The manager told me that it was the boss's communication and that the buffet breakfast waiter with a bad attitude might be in a bad mood. What kind of excuse is this? How can employee mood affect customer experience? It can only be said that there are problems with hotel management. Finally, before leaving, the manager gave me two bottles of toiletries as a sincere apology. When I opened the bottles at home, I found that both bottles had expired! Is this a sincere apology? Are customers easy to fool? Or does the manager discriminate against customers who don’t speak Cantonese from the bottom of his heart and think that we are only worthy of accepting expired products? Never going to Licheng again!

I traveled with three friends and three families, and they were all very satisfied with their stay. There is a large shopping mall downstairs with everything to eat, drink, and have fun. The surrounding area is not far from various attractions! The hotel service staff are very enthusiastic. Special praise to the staff at the door. They were outside directing parking and helping with luggage when the sun was shining brightly.

1. The waiter at the front desk, ah, that’s not right. It should be the boss at the front desk. If it weren't for the ceiling, his face would probably go up to the sky. Ask a question or two, with a look of disdain and disgust. 2. Entering the room, a sour, musty smell hit your face. I can't even believe it's a hotel at this price. Later, I asked my aunt to come and smell it myself, and asked her if she could accept it. 3. For the food delivery robot, please change the towel inside! 4. If the settings in the room are old, please maintain them! 5. Please change the room card, the skin will fall off! 6. I really didn’t expect the deposit. I haven’t tried it in a long time.

This is the first time I see that there is no difference between having curtains in a hotel and not having them. It is polluted by light at night and also dazzling in the morning. The first bad review of Ctrip, I didn’t sleep all night

Facilities: General Sanitation: Poor Environment: General Service: The attitude of the front desk staff is extremely bad, the attitude of the room staff is terrible, avoid it, there will be no next time

This is the first time I saw a hotel light that couldn't be turned off. I slept with it on all night. It's so funny

The front desk service is very bad. I don't like such people. Deduct the deposit.

The attitude of the front desk lady on the day of check-in was bad, especially impatient, the price-performance ratio was average, and the breakfast was full and the food was not added

I am speechless to choose such a hotel among the five-star luxury hotels on Ctrip😓

The front desk told me to upgrade the room and found that I didn't give the worst room type. Call the front desk and ask for a new room. The front desk directly upgraded me to a suite. It's sincere. If you can fix it for me at first, it won't cost so much in the morning. We got up late for breakfast and arrived at the restaurant almost ten o'clock. The hurried waiter stopped us and questioned whether it was a hotel guest. Not to mention that we wanted two cups of coffee. I laughed and the attitude is very tough. How can there be any service? The overall service is very chaotic

特別幸運的一天，定的是豪華大床房，去到前台説很幸運他們抽中了我，給我升級為行政套間，一進門驚艷了我。房間正對華都滙商圈夜景，側面是公園。電動窗簾自動拉開的瞬間，璀璨燈火盡收眼底。 智能機器人必須誇！深夜點了本地糖水，它搖搖晃晃送到門口，萌化的語音提示“請查收您的甜蜜”，科技感裏透着可愛。服務更是無可挑剔。 身處華都滙核心區，購物餐飲超方便，卻又鬧中取靜。機器人配送高效，服務員全程微笑問候，硬件與服務雙在線。下次住酒店，必定首選這裏——住過才懂，真正的奢華是被用心對待的每一刻～