One City Rezen Hotel Reviews

Very nice hotel , near from mall , kids enjoy , our always best choice in Zhanjiang city we love also the breakfast , rooms are very clean.

Nice & polite staff, comfortable bed and perfect location. Was 7 days in this hotel and really enjoying my stay and food here. You will not regret to stay in this hotel!

Good!

The toilet cubicle is so small that there is no space to stand up. There was no porter in the lobby, and the family had a lot of luggage for the trip, so it was the security guard at the door who took the time to help move the luggage to the room. The breakfast buffet waiter had a bad attitude and was discriminatory towards non-Greater Bay Area customers. I don't know why the hotel rated five diamonds by Ctrip has such poor hardware and service, which does not meet the five-star standard at all. Finally, I found a promotional leaflet in the hotel room, which showed that the hotel is a four-star business and resort hotel, not a five-star hotel at all! When I checked out the next day, I complained to the front desk about all the dissatisfaction I encountered and asked why a four-star hotel was marked with five diamonds on the Ctrip platform. The manager told me that it was the boss's communication and that the buffet breakfast waiter with a bad attitude might be in a bad mood. What kind of excuse is this? How can employee mood affect customer experience? It can only be said that there are problems with hotel management. Finally, before leaving, the manager gave me two bottles of toiletries as a sincere apology. When I opened the bottles at home, I found that both bottles had expired! Is this a sincere apology? Are customers easy to fool? Or does the manager discriminate against customers who don’t speak Cantonese from the bottom of his heart and think that we are only worthy of accepting expired products? Never going to Licheng again!

I traveled with three friends and three families, and they were all very satisfied with their stay. There is a large shopping mall downstairs with everything to eat, drink, and have fun. The surrounding area is not far from various attractions! The hotel service staff are very enthusiastic. Special praise to the staff at the door. They were outside directing parking and helping with luggage when the sun was shining brightly.

1. The waiter at the front desk, ah, that’s not right. It should be the boss at the front desk. If it weren't for the ceiling, his face would probably go up to the sky. Ask a question or two, with a look of disdain and disgust. 2. Entering the room, a sour, musty smell hit your face. I can't even believe it's a hotel at this price. Later, I asked my aunt to come and smell it myself, and asked her if she could accept it. 3. For the food delivery robot, please change the towel inside! 4. If the settings in the room are old, please maintain them! 5. Please change the room card, the skin will fall off! 6. I really didn’t expect the deposit. I haven’t tried it in a long time.

This is the first time I see that there is no difference between having curtains in a hotel and not having them. It is polluted by light at night and also dazzling in the morning. The first bad review of Ctrip, I didn’t sleep all night

Facilities: General Sanitation: Poor Environment: General Service: The attitude of the front desk staff is extremely bad, the attitude of the room staff is terrible, avoid it, there will be no next time

This is the first time I saw a hotel light that couldn't be turned off. I slept with it on all night. It's so funny

The front desk service is very bad. I don't like such people. Deduct the deposit.

The attitude of the front desk lady on the day of check-in was bad, especially impatient, the price-performance ratio was average, and the breakfast was full and the food was not added

I am speechless to choose such a hotel among the five-star luxury hotels on Ctrip😓

The front desk told me to upgrade the room and found that I didn't give the worst room type. Call the front desk and ask for a new room. The front desk directly upgraded me to a suite. It's sincere. If you can fix it for me at first, it won't cost so much in the morning. We got up late for breakfast and arrived at the restaurant almost ten o'clock. The hurried waiter stopped us and questioned whether it was a hotel guest. Not to mention that we wanted two cups of coffee. I laughed and the attitude is very tough. How can there be any service? The overall service is very chaotic

入住的時候，前台小姐姐服務還是不錯的 我説我不要邊上的房間然後就從新開了一個房間給我，因為食物過敏一直在昏睡中。 第二天收拾行李的時候就忘了全部收拾完，把一個按摩頭的八爪魚小玩意落在房間茶几上，我打電話給前台諮詢時前台非常不耐煩，後面補充説問完客房阿姨給我回饋，我等了三個多小時再次發過去就打不通了，等了快24小時的電話也不見酒店回覆我結果。