The Westin Zhongshan Guzhen

This has to be one of the worst hotel stays I've had recently. The front desk didn't write down the room number when I checked in, and when I called, they actually said, 'I didn't write it?' Ctrip's service was also terrible; they told me I could get a late checkout until 2 PM, which is just laughable. Giving both the hotel and Ctrip a bad review for this. No changes accepted, everything is as it happened. On an unrelated note, the pigeons in this town are actually really good, just a random recommendation.

An excellent choice for families traveling with children! The Westin Zhongshan Ligang provides an all-around fantastic experience. The hygiene is top-notch, the environment is comfortable, the service is attentive, and the facilities are complete. The city view from the higher floors is absolutely stunning. The front desk was particularly welcoming to families with kids, proactively offering children's amenities – very thoughtful touches. We hope to get an upgrade on our next stay! 💖💖💖

Overall, it was okay. There are no other tall buildings around, so the privacy was good. However, the hotel's arrangements were really poor, especially during the holiday season. The breakfast was a chaotic mess, like refugees lining up for relief – long queues and general disorder. Hotel management really should be able to organize this better based on the day's occupancy.

First time staying at The Westin, and it was a great experience! The environment is very upscale, the staff are super responsive, and the breakfast offers a delicious and wide variety of options. A special shout-out to the lady at the front desk – her service was thoughtful and meticulous, leaving a deep impression on us [strong emoji]! Next time I'm in Zhongshan, The Westin will definitely be my first choice again…

This is our second stay here, the first being last March, also with my child. The environment, service, and cleanliness are all excellent. When we checked in, there were only two stations, and both were handling group check-ins. I hope next time they can reserve one station for individual check-ins so we don't have to wait so long. The breakfast was good, and I was pleasantly surprised that the hotel catered to guests like us who prefer healthier options by providing vinaigrette and olive oil. That's a thoughtful detail, as many hotel breakfasts only offer salad dressing. Secondly, a staff member escorted us to our table for breakfast, which was another nice touch. She even noticed we wanted a window seat and reserved one for us immediately. Shortly after we started eating, a female server asked about our stay. I said it was very good, and then things took a turn. She asked if I could mention her name in my positive review (pointing to her name tag), implying they have performance evaluations. I politely declined to mention her name. While I believe the hotel as a whole is excellent, this 'excellence' is a result of the efforts of all the staff. If they have performance evaluations during dining, should the chefs in the kitchen also come out and ask for good reviews for their names? Wouldn't that be unfair to staff in other departments? Personally, I think it's the team spirit of everyone that keeps the service level high, not just one individual's contribution.

Huge thanks to Manager Kindy for reaching out before my check-in! They were incredibly helpful with restaurant and attraction recommendations. I was very satisfied with my stay this time and would definitely come back if I get the chance.

The hotel's sky lobby is on the 39th floor, and right opposite the front desk is the lobby bar, which offers amazing views. Wendy at the front desk was incredibly welcoming and attentive; she immediately arranged for children's amenities upon seeing kids, showing great attention to detail.