No.7 Lvdao Road, Xiangzhou District, Zhuhai, Guangdong, ChinaView Hotel Details
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Kare Resort (Zhuhai Dong'ao Island) Guest Reviews
4.1/5
844 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities3.9
Service4.1
Cleanliness4.2
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All reviews(844)
Positive reviews(750)
Reviews with photos/video(358)
Nice sea view(150)
Close to beach(93)
Friendly front desk staff(72)
Tasty restaurant(49)
Small room size(45)
Tasty food(42)
Delicious seafood(8)
Has facilities for children(7)
Negative reviews(94)
Guest User
Selected Room - Garden-View
Stayed in Dec 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Dec 9, 2024
It happened to be the off-season, so there were not many tourists on the island, and it was super super comfortable. The lady at the front desk helped us upgrade to a balcony with a sea view for free. We could see the sea when we went out, which was great!
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Guest User
Sea-view Double Suite
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The hotel is great, the suite is big enough and comfortable, you can see the sea (living room) and the beach (bedroom) from the window. I will choose this hotel again next time. This time the hotel is full and I can't upgrade. Next time I will book earlier. 🈶 The room with terrace will give you a better experience
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6/7
Response from Property: Dear guests: Hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We eagerly look forward to your visit again
Guest User
Guestroom - Garden-View
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 9, 2024
The room is very clean, close to the sea, there is a beautiful beach under the hotel, the service attitude is very good, and there is a pier for fishing. The breakfast is average.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing Keyu Resort. No matter how many advertisements you put, word of mouth is not as good as word of mouth. We have always attached great importance to word-of-mouth publicity, and we pay more attention to the personal experience of each guest. As long as you come to the resort, you are ours. Dear guest, we are willing to do our best to make your trip to the island relaxed, pleasant and smooth. We look forward to your visit again and experience the different style of the island. Wish you all the best
Guest User
Family Suite - Sea-View (Balcony)
Stayed in Oct 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Oct 24, 2024
The hotel is very nice👍, the environment is very good, and it is very close to the beach! Brother Xu Jiacheng is very nice, and we also got a free island tour when we checked in😁 The experience was great
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Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Keyu Resort strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Thank you for your recognition of our butlers. Keyu looks forward to your visit again!
Guest User
Parent-child Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The room was nice. The receptionist, Zheng Lin, was very considerate. She arranged a room on the first floor for the elderly. The surrounding facilities were great for taking photos.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that the Keyu Resort will be the warmest and most unique one in your memory! Come back to the resort often~ Wish you well!
Anonymous User
Garden-view Double Room
Stayed in Oct 2024
Family
6 review
0.5/5
Posted on Oct 6, 2024
1: The room is very small, with no furniture but only the bed, which is too cramped.
2: There is a lot of sand on the floor of the room and it is not cleaned up.
3: The bed is of poor quality and creaks when turning over.
4: Several two-hole sockets in the room are not working, and the mobile phone charger cannot be charged even if it is plugged in.
5: The bathroom is not separated into dry and wet areas. After taking a shower, the toilet is full of water. If you want to go to the toilet, you can only wipe it yourself.
6: The sound insulation in the room is very poor, mainly the doors and windows are not soundproofed. There are people next to you who come back very late, and the sound of talking and opening and closing the door is very noisy.
7: The breakfast is so-so.
8; The only thing is that the location is not bad, and the scenery is OK.
9: This room is still charged more than 1,250 during the National Day. It can't be said to be the worst, but it is definitely a pitfall.
10: A guest in the group reported that there was a nest of chickens and ducks outside his window, which made him unable to sleep.
11: The room is very damp, moldy, and too humid.
12: Feedback to customer service, no results, service is not in place, and service awareness is not good.
This price is such an experience, I am speechless.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Keyu Resort. We sincerely apologize for your unpleasant experience during your stay. The hotel has different room types, and each room type has a different area, so it can meet the needs of different travelers. I hope you can experience our sea view suite next time, with cliff sea view and even more beautiful scenery. We will work hard to improve quality. We will continue to pay attention to service details and look forward to your next stay!
Guest User
Selected Room - Garden-View
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 5, 2024
The environment is very good, with a side sea view and close to the beach. It is clean and the service is in place. Miss Chen Lin is very patient, give a big thumbs up! I also especially thank the resort for the island tour, which is great! Adults and children had a great time!
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Keyu Resort strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Thank you for your recognition of our housekeepers. Keyu looks forward to your visit again!
Guest User
Guestroom - Garden-View
Stayed in Oct 2024
Couples
2 review
4.7/5
Amazing
Posted on Oct 19, 2024
The hotel is built on the mountain, facing the sea, with a good environment outside. There are many beach chairs outside, and there is also a seafood restaurant. The environment is invincible. The rooms are a little crowded, but it is a five-minute walk to South Bay, which is close. There are also facilities for children to play! :
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your favor and love for our hotel! The pace of progress never stops. For your trust, we will work harder to create a better Keyu and look forward to your visit again!
Guest User
Guestroom - Sea-View, Courtyard-View (Double bed)
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 30, 2024
The room was comfortable and quiet. Lying on the bed, I could hear the sound of the waves, which made me feel very happy. Although you need to take the island tram to go to other places on the island (not cheap), the hotel and the island tour are still good (free-_-). The staff are very nice.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that the Keyu Resort will be the warmest and most unique one in your memory! Come back to the resort often~ Wish you well!
Momo1994
Guestroom - Garden-View
Stayed in Sep 2024
Family
5 review
5.0/5
Outstanding
Posted on Sep 17, 2024
Service: I was very satisfied with the first experience. It is indeed a good place to relax. There are many beach environments. The resort is very photogenic. The front desk ladies are very gentle and kind~
The most important thing is that every room comes with travel photography! Just make an appointment 1 day in advance. It turns out that it is a professional travel photography team called Qingyu Travel Photography. The photographer is also very good. He always guides the actions and responds to requests. The communication is also very pleasant. From taking pictures to selecting pictures, it is quite fast. It will not delay the trip, but it is not perfunctory~
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6/7
Response from Property: Dear guests, hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will work harder to create a better Keyu and look forward to your coming again!
Napapiruiwangli
Guestroom - Garden-View
Stayed in Aug 2024
Family
5 review
4.7/5
Amazing
Posted on Aug 29, 2024
The environment is very good, and you can walk to the most beautiful Nansha Bay Beach on the island in four or five minutes~
The service is superb. Not only did they upgrade the sea view room, but they also gave us a free island tour!
The restaurant is a little expensive, but the taste is good and the ingredients are fresh
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that the Keyu Resort will be the warmest and most unique one in your memory! Come back to the resort often~ Wish you well!
Guest User
Guestroom - Garden-View
Stayed in Aug 2024
Family
5 review
1.0/5
Posted on Oct 10, 2024
First of all, the room is super small! There is very little space for activities except the bed, and the bathroom is even smaller, with no dry and wet partitions. The facilities are even more speechless 😓 The facilities of the room that costs more than 800 yuan a night can be described as simple, just like a hotel. And it is old. In addition to the bed, there is a narrow wooden board as a TV cabinet. There is no table to put everything on it. The kettle feels like it will fall at any time when placed on it. It is really dangerous to bring children. The bathroom is very small, and there is a window behind the toilet. The sink is also super small and very simple. There is a hook for you to hang clothes, plus two large bottles of shower gel and shampoo. This is the first time I have seen such a room for 800 yuan. I have learned a lot! When taking a shower, fill the room with water. And the hygiene is very poor, and the slippers smell. The front desk service is not good either. When checking in, I was reluctant to turn on the air conditioner in the lobby. It was super hot. The only thing is that you can take pictures of the sea view at the door. Why is it worth this price? Anyway, I am so angry! It's just like a hotel for about 100 yuan, or even worse!
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for choosing to stay at Keyu Resort. We sincerely apologize for your unpleasant experience during your stay. The hotel's check-out time is before 12 o'clock and the check-in time is after 15 o'clock, so the rooms can be guaranteed to be clean and tidy. In order not to delay your play, the hotel provides luggage storage service, so you can store your luggage and go to play easily. We will continue to pay attention to service details and look forward to your next stay!
Guest User
Guestroom - Garden-View
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Aug 23, 2024
Beautiful scenery, check-in and take photos. The hotel also gave a free island tour. If you buy a ticket separately, it costs 60 per person. The hotel has breakfast and afternoon tea and sits outdoors to watch the sea directly. It is very close to the pier for 10 minutes, which can save a 10 yuan tram.
Hygiene: Clean
Service: Satisfied
Environment: Beautiful
Travel photography service: I forgot to use it
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for your stay and praise! I am glad to bring you a wonderful time. Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again.
Guest User
Sea-view Twin Room
Stayed in Aug 2024
Family
1 review
3.7/5
Posted on Aug 21, 2024
I checked into the Keyu on August 19th. They called and told me that I was staying in Room 913. When I arrived, they said that room 913 was occupied and I was assigned Room 713. The air conditioner was a bit broken and the air conditioner was noisy. There was no hot water for showering at night and there was still no hot water for washing my hair the next morning. The towel had a hole in it, but towels are a minor issue. I thought Keyu was a Kaisa property and it should be ok, but the experience was disappointing.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for choosing the Keyu Resort. We are glad that you have a pleasant stay in the resort. Thank you for your support and trust in the resort. Thank you for your valuable suggestions. We will continue to work hard to provide you with a more comfortable and warm stay experience. We look forward to your visit again!
Guest User
Garden-view Double Room
Stayed in Aug 2024
Solo travellers
2 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The room is a bit small, but overall it is clean and hygienic. The staff is very friendly and helpful. There is a restaurant next to it, which is convenient for eating. The service attitude of the travel photographer is good. The photographer knows how to choose the scene and is patient. Good reviews
Original TextTranslated by Google
Response from Property: We are very excited to see that our guests have such high recognition of our services. We at Keyu Resort strive to provide the most considerate and meticulous services to every guest and bring a super value experience to every guest. Keyu Resort is a young and vibrant hotel, consisting of Nordic-style villas, and warm and considerate services to show guests the unique charm of the resort. The encouragement of the guests is the greatest support and encouragement for the hotel. We will serve every family attentively and look forward to meeting you next time.