Mondrian Singapore - a bumpy ride

My first Mondrian experience was… sadly bumpy 😅 The good: the hotel itself is quite pretty and photogenic with its glossy dark jade & brown tones: compact but functional room, great welcome / anniversary amenities, and one of the best bedroom slippers I’ve ever tried. Gorgeous rooftop pool offering plenty of IG worthy spots too ❤️ The bad: not the most seamless check in experience, spotty service and rude staff at Bottega when redeeming welcome drinks, and finally being told that the property does not participate in the Accor programme and hence points accrual is not possible BUT they will post the points for me as an “exception”. This is despite the fact that Accor’s official site for the hotel clearly states that members are able to earn points when staying at the property. So what gives?? 🤷🏻‍♀️ Prior to this stay, I was already informed that the property does not participate in Accor Plus but that’s a separate programme from Accor itself. So which is actually correct? 🤨