巢湖碧桂园凤凰酒店·凤凰轩中餐厅

Located in the Country Garden Hotel. The restaurant has a good environment, high-end decoration, and delicious food. The Chaohu Scenic Area is just outside the restaurant, and the environment is very good. You can enjoy the scenery while dining.

Advantages: 1. The portions are good, the taste is OK, and they are relatively fresh; 2. The restaurant is well decorated. Disadvantages: 1. The dishes are expensive, for example, a plate of three fresh vegetables (potato, eggplant, and bean strips) costs 48 yuan; 2. I went there on the seventh day of the first lunar month, and they said that they would still recommend the set menu during the Chinese New Year. They gave me a printed set menu on white paper. I said that we two adults really couldn't finish it. The waiter asked me to order the dishes in the set menu, but there was no price for each dish. I insisted on the original menu before giving it to me. They said that if I didn't order the set menu, the dishes would be served more slowly. If there were many people, they would force the set menu, and they would not give the original menu. The set menu was not served quickly; 3. They like centralized service, and would arrange two tables of people who didn't know each other in a private room. They didn't put teapots on the tables for individual customers, and they were very economical with teapots; 4. There are wedding banquets or large private bookings, so we don't accept individual orders. We live in the hotel and the area is deserted, so we come to the Chinese restaurant on the second floor for convenience. We went there at 12:30 noon on the eighth day of the first lunar month. They said that there were two wedding banquets. If we wanted to eat, we had to wait until 2 o'clock to serve the dishes. The male manager had an attitude of "what can I do?". This is the situation. It's not that you can't eat, but you can only eat at 2 o'clock. After all, getting the wedding banquet is a favorable performance of this department. How can individual guests solve it? It's their own problem. Why can't we inform the guests in advance that we can't provide normal services to individual guests when there is a private booking? Why don't we even apologize? Why can't we provide a solution to the guests? The root cause of the above 2, 3, and 4 points is actually the problem of hotel management. It can be seen that the superficial performance of departments and employees is emphasized, that is, less expenditure, promotion of set meals, and more large orders. It does not attach importance to departmental collaboration, does not attach importance to individual guest small orders, and has no overall collaborative service awareness of the hotel.

The hotel facilities are very good. The front desk service is good. The lobby assistant manager He Yajuan and the front desk manager Yang Xiaohu provide very good service.

It was a very pleasant trip. The hotel service attitude was very good after settling in. The atmosphere was especially good. My baby liked it very much. It was superb! ! !

The spacious hall of the Chinese restaurant in Phoenix Hotel is on the first floor, and we were on the second floor. The service of the waiter was great, enthusiastic and patient. Although there was a banquet that day, the dishes were not slow to serve. The dishes were not bad. But the price was a little expensive.