956 Baxter Ave, Louisville, KY 40204, United States
Reviews of O'Shea's Irish Pub
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TripadvisorUser
Fantastic experience while dining with an even better experience after finding an honest mistake on my bill.
Not only was the meal and service wonderful, the customer service after the fact was amazing. A couple days after our visit, I noticed an overcharge on my cc. I contacted the restaurant via email and was immediately responded to. After explaining the issue, the mistake was resolved literally within minutes. I was going to be a return customer before this and will now be absolutely sure to support this establishment.
Reviewed on /Date(1744846409000+0800)/
TripadvisorUser
Great meal despite not so great service!
Staying at a nearby hotel on a business trip and stumbled across on our evening walk. You order up front and pay then pick your seating and they bring it to you. The gal who took my order was quite unpleasant and seemed bothered. The gentleman next to her was nice and wish he had waited on me instead. He seemed chipper and smiling unlike her unengaging, stoic demeanor. Nevertheless, the food quality was stellar. Try the spinach & crab dip and loaded potato soup. The Mudslide was the absolute best I've had! Order it and you'll be glad you tried it. The Cod fish was good but fries were lacking. I'd go back and hope for better service. Food is worth a second chance. Cashier needs trained on providing welcoming atmosphere and friendliness.
based on 148 reviews
Fantastic experience while dining with an even better experience after finding an honest mistake on my bill.
Not only was the meal and service wonderful, the customer service after the fact was amazing. A couple days after our visit, I noticed an overcharge on my cc. I contacted the restaurant via email and was immediately responded to. After explaining the issue, the mistake was resolved literally within minutes. I was going to be a return customer before this and will now be absolutely sure to support this establishment.
Great meal despite not so great service!
Staying at a nearby hotel on a business trip and stumbled across on our evening walk. You order up front and pay then pick your seating and they bring it to you. The gal who took my order was quite unpleasant and seemed bothered. The gentleman next to her was nice and wish he had waited on me instead. He seemed chipper and smiling unlike her unengaging, stoic demeanor. Nevertheless, the food quality was stellar. Try the spinach & crab dip and loaded potato soup. The Mudslide was the absolute best I've had! Order it and you'll be glad you tried it. The Cod fish was good but fries were lacking. I'd go back and hope for better service. Food is worth a second chance. Cashier needs trained on providing welcoming atmosphere and friendliness.