I recently had the pleasure of staying at Swissotel Makkah, and overall, it was a truly comfortable and memorable experience.
Check-in Experience:
The check-in process was smooth and the staff was warm and welcoming. However, due to the standard 4 PM check-in time, there were long queues at the reception. To avoid this congestion, I recommend contacting the hotel in advance to arrange for early check-in, especially during peak seasons. If you’re an Accor member, the experience is even more seamless and rewarding.
Ambiance & Cleanliness:
From the moment you step into the hotel lobby, you’re greeted with a signature scent that flows throughout the lobby, corridors, and even into the guestroom — creating a consistent sense of calm and cleanliness. The ambiance is elegant and tranquil, offering a relaxing contrast to the bustling surroundings outside.
Guestroom Experience:
The room was spacious, well-maintained, and the highlight was definitely the breathtaking Kaaba view, which added a deeply spiritual and unique element to the stay. The bed linens were soft and luxurious, ensuring restful sleep. The air conditioning was perfectly calibrated, providing a refreshing escape from the intense heat outside. It made re-entering the room after a long day feel rejuvenating.
The room also came equipped with everything needed for a comfortable stay: coffee and tea facilities, quality toiletries, and other thoughtful amenities.
Hotel Accessibility:
A significant advantage of Swissotel Makkah is its location in the Abraj Clock Tower. Unlike many other hotels in the same complex, the lobby is on the ground floor, which means guests can access the rooms directly without switching elevators — a huge plus in terms of convenience.
Service & Flexibility:
The staff went above and beyond by offering us a late check-out while we waited for our continued stay at Swissotel Al Maqam. This thoughtful gesture truly elevated the experience and showed their commitment to guest comfort.
Final Thoughts:
Swissotel Makkah combines comfort, excellent service, and unmatched convenience, particularly for pilgrims and visitors seeking proximity to the Haram. Whether it’s the luxurious bed, the iconic view, or the little details that enhance your stay, this hotel delivers on all fronts. I would not hesitate to recommend it and look forward to staying here again.
I have stayed in this hotel many times. It’s a value for money option… Rooms are not very big but well-planned and good for a several-day stay. It’s clean, well-maintained, and also offers a very good breakfast buffet. However, the selection of the complimentary drinks -tea and coffee bags are switched to brands that I have never heard of. Paper tea cups are also the cheapest you can find on the market. They provide only one type of soap inside separate hand, body, and shampoo dispensers. I understand that we are going through difficult times, but I think keeping the quality at certain levels is also important.
Hotel near Al Shate'e,Jeddah6.7% of visitors choose this area
GGuest User2025.03.13
It was very nice staying. We were seeking staycation with family. So we could achieve it. Hotel is a bit old but very clean and well organized. And room is renovated. Valet was also good. However, kids cannot use indoor pool. Only outdoor pool is available for all family members. But I could enjoy my own time at sauna. Food also amazing.
The rooms and equipment are really old, this hotel can actually stay and then wait until check out and then pay more! It is not very convenient to go out to eat and shop. Fortunately, there is something to eat in the hotel restaurant. The restaurant owner is not bad. I know that I am a Chinese who has been shouting to give me a discount and said that he said Pakistanis. The Chinese have given a lot of help, Pakistan and Chinese brothers.
The hotel’s location was excellent, centrally situated near the water and directly across from the Jeddah Fountain. My room was comfortable and featured a balcony, adding to the experience. Breakfast offered a diverse selection of delicious food with ample dining space. The gym was well-equipped and impressively spacious.
The bed in the room is very, very small, much smaller than the single bed in Dammam Riyadh.
The room always has a musty smell, and the smell can't be dissipated. The window is very small, not the window shown by the seller at all, and the window can't be opened. The room is very depressing.
There was no hot water in the bathroom during the days I stayed there. I changed the room and asked someone to repair it several times. The experience was very bad.
I am impressed by the staff in the hotel. It's hard to describe...
Compared with holiday inns in other cities, it's too bad.
I won't stay in this hotel anymore. Avoid it.
Hotel near Al Shate'e,Jeddah6.7% of visitors choose this area
AAnonymous User2025.02.05
- The location is excellent inside the market, good for shopping 👍
What I didn't like:
The price is exaggerated, very expensive, and for the same price there are better and cheaper ones
The lounge is noisy downstairs until late at night, it is clear that the insulation is bad
The floors of the rooms have stains that need more cleaning
There is no hair dryer, and we asked for it, but unfortunately they brought it to us the next day
Delay in checking in after 6 pm and the noise from 10 am to alert us to leave
Hotel near Al Shate'e,Jeddah6.7% of visitors choose this area
RRourourourou2025.04.24
The hotel environment is very good. The room in the main building is very new. The lounge on the 11th floor is also very good. This accommodation experience is very good. I will consider staying here again next time I come to Jeddah.
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