Hotels With Spa in Greater London, United Kingdom

Visited in August, peak season. Given the central London location and the time of year, I can appreciate that prices are higher, so I somewhat understood the cost. HOWEVER, for a room costing on average 1500 RMB per night: it was small, outdated, and frankly, looked quite grubby. There was a strong, unpleasant plastic smell that greeted us upon entry and didn't dissipate even with the window cracked open for our entire four-night stay. The bed linen made me incredibly itchy all over, leaving me constantly scratching. To top it all off, at 1:30 AM, someone accidentally triggered the fire alarm, and the piercing siren blared throughout the building, prompting hundreds of guests to evacuate – certainly a dramatic and unforgettable (for all the wrong reasons) experience. Breakfast was quite varied, and the pool and gym facilities were adequate. But no matter how decent the public areas are, I'm staying in the ROOM! 😩 Absolutely NOT recommended!!!

We visited for my husbands birthday and our Wedding anniversary. The hotel was stunning from the entrance to the lounge decor to the room. We were kindly given an upgrade and were so very grateful. The room was amazing, nice and clean. The staff were all very friendly, nothing was too much trouble. The breakfast was brilliant, a great selection and something for everyone. The location is perfect. Thank you so much for making our stay in London just perfect. We will definitely be back. Thanks Jade and Simon

The room is big and view to the Tower of Londen is good on high floors. There are coffee machine, microwave, stove and washing machine inside the room, good enough for a few days stay. Location is very close to the metro station, and is convenient to take the circle line metro to many other places. First day arrival at the hotel was a bit dusty and stains on the floors, but they cleaned up the day after. Even though it was supposed to be a smoke-free hotel, there’s a strong smoking smell inside the room, and couldn’t get rid of the smell even we opened up the window, the smell remained even after our 5-nights stay.

The hotel's overall ambiance was excellent. The breakfast was incredibly generous and perfectly suited for Asian palates, especially for those who have just arrived in the UK. The service was also outstanding, and we appreciated the complimentary drinks and snacks provided in the fridge. It was truly a fantastic stay.

The staff at the front desk/reception were amazing, the room was really cold due to the air condition and I had to keep calling and going back and forth for someone to help regulate the cold room. The staff in the front desk were helpful but in the end just had to give up and sleep in the cold. The cleaner were really good, without a blink the room was tidy. Thanks you all

Let's start with the positives: The hotel is located at the south end of Westminster Bridge, about a 6-7 minute walk from Waterloo Underground Station. From the room, you can see the London Eye and City Hall. This hotel is perfect for families, as its one-bedroom king suite is approximately 40 square meters and features a separate living/sleeping area. Upon entering, there's a sofa bed, and further inside is the king bed, with separate TVs in both areas. This setup can comfortably accommodate two adults and two children, with a bathroom in the middle. It feels spacious even with more people, and there's plenty of room for luggage. I was pleasantly surprised to find a microwave in the room. Now, for the downsides: Housekeeping service is quite basic; daily cleaning only involves emptying trash, changing towels, and making the bed. They occasionally even forgot to clean. Before check-in, I received an email stating we could get a complimentary bottle of wine if we opted out of housekeeping, but no one offered it proactively when we checked in. The hotel's breakfast is extremely repetitive; not a single dish changes daily, making it very monotonous. It's the same baked beans, sausages, and roasted tomatoes every single day... After an 8-day stay, we were thoroughly fed up with it. However, if you don't eat breakfast there, your options outside are mostly just sandwiches. The hotel does not proactively provide toothpaste, toothbrushes, or slippers. You have to ask the front desk at check-in or call from your room to request them.

Expensive, but super top-notch hotel. One of the best in London. Location in the heart of Chelsea perfect for those on a shopping spree or who want to experience the 'high life' in London. Super central so everything else (Theatres, Palaces, etc.) are all easy to walk or cab to.

The Peninsula Hotel has always felt like a second home to us, no matter where in the world we are. It was wonderful to return again this time. On our previous stay, the front desk manager provided exceptional service that left a lasting impression on us. During this visit, we also utilized the concierge's mailing service. They were incredibly professional and patient, resolving our issues promptly. In total, four concierge staff assisted us during check-in and check-out. My daughter was so grateful that she gave each of them a £10 tip—they truly deserved it. The hotel's Chinese restaurant was excellent as well. The staff there were incredibly warm and clearly took pride in their work, creating a delightful atmosphere. I should also mention that the rooms were spotlessly clean. I'd like to share that we've been avid fans of The Peninsula Hotel's afternoon tea since the hotel opened. We've enjoyed countless afternoon teas and breakfasts here over the years. However, I must note that during peak afternoon tea hours, when the restaurant is bustling with guests, the service can be slow. We often find ourselves waiting quite a while for assistance. During breakfast, there have been some issues, too. We've experienced order mix-ups, and on one occasion, the food wasn't fresh. During my most recent breakfast, the fruit bowl I ordered contained moldy blueberries and rotten strawberries. A blonde, fair-skinned staff member noticed the problem but didn't offer an apology. Instead, she simply said they wouldn't charge me for the fruit bowl. I just smiled and didn't press the matter further, but I believe that outstanding service should always be a top priority for The Peninsula. Compared to stays at The Emory and Maybourne Hotel, whose staff showed remarkable warmth and attentiveness, I think there’s room for improvement. Nevertheless, I sincerely hope that The Peninsula continues to thrive and elevate its service to new heights. 首先我想Peninsula Hotel，在全世界都是我们的另外一个家 ，这次再回来觉得很棒，上一次入住的时候酒店的前厅经理负责人为我们提供了非常好的服务，这让我们记忆深刻。我们这次还使用了礼宾部的邮寄服务，他们非常专业非常有耐心，第一时间帮我们解决了问题。在我们入住以及退房时候一共有4位礼宾部酒店同事帮助了我们，我的女儿感到很感激分别给了他们每位10英镑的小费，他们值得收到。酒店中餐厅也没非常好，工作人员非常热情，他们为自己在那里工作感到荣耀，这是非常不错的工作氛围.(酒店中餐厅同事Mr J 很用心查看了我女儿以前入住记录喜好，非常细心，在我们当天用餐没有点甜品的情况下，在我们离开餐厅后，让厨师准备了一份我女儿喜欢的水果送到房间，很用心）值得一提的是客房的卫生也做的非常干净。这里想和你们分享下，我们其实一直都是Peninsula Hotel下午茶的爱好者，从你们酒店开业至今我们在那里享用了很多次下午茶，以及早餐，但是我想她们可能太忙碌了，下午茶时间客人很多，服务人员不足够及时服务，总是要等待很久，早餐时间，有出现过点犯错误，以及视频不新鲜，在最近一次早餐我点了水果碗，蓝莓是发霉的，草莓是腐烂的，一位金发白皮肤漂亮Ms，在发现问题后，她没有表达歉意，只是说我们不收这个水果碗的费用。我只是微笑没有再说其他的，我想对于Peninsula来说好的服务是最值得关心和在意的问题。相比入住The Emory，Maybourne Hotel ，她们全体工作人员的热情和关怀，真的很值得认可。希望Peninsula 越来越好 。

Very familiar hotel to me, once I have feeling of powerless at London, I would book this hotel to resume my energy. It is very close to Vauxhall station. After checking in, I usually take a rest on the king size bed and follow with a hot bath on the bathtub. It is so comfortable that is no word to describe. I have been this hotel for several times and this time is a day trip only. The staff at the reception still very nice to me and let me have a special voucher for two drinks of all kind at the bar or its restaurant. Since the restaurant was time break when I approached. There was another choice to use the voucher, which is the executive function bar on the 12th floor. So I go and see how good it is because I haven't been there before. Wow wow wow, when I jumped into it, I can spot Themes Valley, Big Ben and Buckingham Palace through the huge windows. This was really amazing moment. I snaps with my mobile to report this at once. Cause need to go, I took two bottles of drink and went with the voucher. Next time I must stay at the bar at night to have an unforgettable time. Hope you enjoy my description of this beautiful hotel. See ya next time, kisses.

The location is very good, the environment and facilities are very good, hygienic and clean, the room display is very comfortable, the facilities and equipment are complete and very high-end. The service was very good and the breakfast was great! Tang Dynasty gorgeous British style. Very good experience recommended.