Novotel Jinniu Hotel

Novotel Jinniu Hotel Reviews

Novotel Jinniu Hotel

Jinniu building, No. 1, North Ma'anshan Road, Luokou sub district, Jinan, ChinaView Hotel Details
Novotel Jinniu Hotel
Novotel Jinniu HotelNovotel Jinniu HotelNovotel Jinniu Hotel
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Novotel Jinniu Hotel Guest Reviews

4.9/5
Outstanding
1749 review
Verified reviews
Location4.9
Amenities4.9
Service4.9
Cleanliness4.9
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All Reviews(1749)
Positive reviews(1740)
Reviews with photos/video(321)
Friendly front desk staff(288)
Classy environment(276)
Delicious breakfast(220)
Large rooms(110)
Perfect for kids(52)
Easy to call taxis(35)
Luxurious(22)
Awesome gym(12)
Negative reviews(9)
Japventure
Deluxe Room with 2 single beds
Stayed in Jan 2024
Family
27 review
4.7/5
Amazing
Posted on Jan 22, 2024
Although the location is slightly far, the service, room amenities are worth it. They have a gym and a yoga room, free washing machine and dryer with free detergent. They also allowed us to check in at 10 am! So good~ It is also easy and cheap to take DiDi to the places to visit and they also have a bus stop, three minutes walk from the hotel. All in all, I have enjoyed my stay here.
Response from Property: Dear Guest, Thank you very much for choosing to stay at Novotel Jinan Jinniu Hotel. Continuous improvement of service quality is our mission, hotel staff with careful, patient and enthusiastic attitude, and strive to provide quality service to every guest. It makes you feel relaxed and comfortable when you are away from home. The development of the hotel is inseparable from your support, we will continue to strive to provide you with more perfect service for your next stay. Whether you are on holiday or business, Novotel Jinan jin niu hotel will be the perfect choice for your visit to Jinan and will certainly be worth the money. I wish you a happy life!
Guest User
Superior Room with 2 single beds
Stayed in Dec 2023
Solo travellers
1 review
4.5/5
Great
Posted on Dec 27, 2023
Very clean and spacious rooms.
Response from Property: Dear Guest, Thank you very much for choosing to stay at Novotel Jinan Jinniu Hotel. Continuous improvement of service quality is our mission, hotel staff with careful, patient and enthusiastic attitude, and strive to provide quality service to every guest. It makes you feel relaxed and comfortable when you are away from home. The development of the hotel is inseparable from your support, we will continue to strive to provide you with more perfect service for your next stay. Whether you are on holiday or business, Novotel Jinan jin niu hotel will be the perfect choice for your visit to Jinan and will certainly be worth the money. I wish you a happy life!
Guest User
Standard Room with 2 single beds
Stayed in Sep 2023
Business travellers
2 review
5.0/5
Outstanding
Posted on Sep 5, 2023
Very good hotel and staff.
sooyeun
Deluxe Room with 2 single beds
Stayed in Oct 2023
Family
10 review
5.0/5
Outstanding
Posted on Oct 3, 2023
很好 for our family.
Bingdiankafei2023
Standard Room with 2 single beds
Stayed in Oct 2023
Family
8 review
5.0/5
Outstanding
Posted on Oct 29, 2023
I brought my family to the hotel again. The sunny and handsome man’s service was very enthusiastic. The one-stop butler’s attentive service surprised the children. The service was thoughtful and meticulous. The children felt particularly happy after checking in. The late night snacks and breakfast were delicious. The hotel's environment is elegant, high-end and fashionable. Children especially like it. The beds are very soft and comfortable, especially clean and tidy. The five-star treatment is very grateful to the enthusiastic group of young people here. I will stay here again next time.
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6/10
Response from Property: Dear guests, hello! Seeing your unabashed praise deeply touched our hearts. Every word of your words encouraged and touched us greatly. Since our establishment, we have always adhered to our original aspirations. We do not want to try to impress others, but only want to protect every guest who is lucky enough to come to our Novotel Jinniu step by step. So persistent, so dedicated. For no other reason than to provide our guests with a hotel that is truly worthy of the name and truly worth remembering and sharing. Of course, we have also gained a lot from this. For example, attentive guests like you know our
tbwnn
Deluxe Room with 1 kingsize bed
Stayed in Oct 2023
Business travellers
5 review
5.0/5
Outstanding
Posted on Oct 29, 2023
I am very happy to share my wonderful experience at Novotel Jinniu. The room is luxuriously decorated and every detail exudes a high-end atmosphere. The room is equipped with a voice intelligent control system. Through the touch screen or voice commands, I can easily adjust the temperature, lights and curtains. The smart TV not only provides various entertainment options, but also allows me to directly cast the screen. This personalized experience is very Comfortable.
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Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Novotel Jinan Jinniu. Continuously improving service quality is our work purpose. With a careful, patient and enthusiastic attitude, the hotel staff strives to provide high-quality services to every guest who comes to the hotel, so that you can feel relaxed and comfortable at home even when you are away from home. . The development of the hotel cannot be separated from your support. We will continue to work hard to provide more perfect services for your next stay. Whether you are on leisure vacation or business trip, Novotel Jinniu will be your ideal choice when coming to Jinan, and it will definitely provide great value for money. wish you a happy life!
Anonymous User
Standard Room with 2 single beds
Stayed in Oct 2023
Friends
4 review
5.0/5
Outstanding
Posted on Oct 6, 2023
After flipping through it, I only left one photo of the gym, okay. The hotel is quite good, and it is owned by Huazhu Club. The gym is open 24 hours a day, so the first person to book it at midnight... The room size is OK, and the two 1.35 beds in the standard room are very comfortable.
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Response from Property: Dear guests: Hello! Thank you for choosing to stay at Novotel Jinniu and sharing your precious stay experience with us. Your sharing will definitely help more guests understand the hotel intuitively. This stay has also left a deep and beautiful memory for you and your family. impression. We strive to provide every guest with the most considerate service and the warmest environment, and give you the warmth of "home". Your trip to Jinan begins at Novotel Jinniu. We are fortunate to meet the distinguished "you" , leaving a wonderful memory! Looking forward to seeing you again! I wish you good health and happiness to your family!
Guest User
Superior Room with 1 kingsize bed
Stayed in Oct 2023
Family
3 review
5.0/5
Outstanding
Posted on Oct 2, 2023
I made a temporary reservation to stay in Jinan for one night when I returned to Tianjin from Jining. I chose Novotel and checked in at the hotel. The guy at the front desk saw that I had two children and upgraded us to a guest king room. The room was bigger and the bed was great. Bigger, very comfortable to sleep in, very clean, and all the staff have great service attitude. There are many people during holidays and dining peaks. The restaurant manager is not idle and has been busy replenishing meals. Oh, by the way, they are also given as gifts when checking in. Got the late night snack coupon, it was great, I will choose Novotel next time
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Response from Property: Thousands of words can be condensed into one sentence. Thank you for choosing our hotel, Novotel Jinniu, among the many hotels. Thank you for recognizing our hotel at Yunyun Hotel. This is the greatest encouragement to us. Your satisfaction will give us unlimited motivation! Novotel Jinniu is committed to creating a hotel where you want to stay without leaving home. It goes beyond the conventional warmth, safety and comfort to meet more levels of requirements and is most suitable for you who have taste. We will welcome you with the most enthusiasm and fullness to make you feel comfortable and warm during your stay. We look forward to meeting you next time~~
Anonymous User
Standard Room with 2 single beds
Stayed in Aug 2023
Family
2 review
5.0/5
Outstanding
Posted on Aug 23, 2023
The hotel I chose for my family self-driving trip was a great experience! Clean and hygienic. The pretty girl at the front desk, Dong Xin, is attentive, thoughtful and timely in her service. She is so great. I give her a big thumbs up! We originally booked for one day, but decided to extend our stay for one night. The hotel provides free midnight snacks to guests from 9pm to 10:30pm, which is very user-friendly. I hope the hotel will get better and better!
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Response from Property: The best trip is to find a long-lost feeling in a strange place. We believe that detail service is the service closest to you, and we still have to work hard on this road. You are our Bole and discover so many of our advantages. I'm glad to be with you. I hope we will have more surprises and touches next time we meet. We really look forward to seeing you again. I wish you success in your work and health in your family! ~~
Guest User
Deluxe Room with 2 single beds
Stayed in Aug 2023
Friends
1 review
5.0/5
Outstanding
Posted on Aug 16, 2023
The first time I came to Jinan, I chose Novotel Jinniu, which made people feel the enthusiasm of Shandong people, especially Ms. Lisa Jingjing and Ms. Cui at the front desk. For the upgraded room type, we also applied for a late check-out. There is also supper at 9:00 p.m., next time I come to Jinan, I will definitely choose this restaurant.
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Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Novotel Jinan Jinniu. Continuously improving service quality is our mission. The hotel staff strives to provide high-quality services to every guest who comes to the store with a careful, patient and enthusiastic attitude, so that you can feel as relaxed and comfortable as home when you go out . The development of the hotel is inseparable from your support, we will continue to work hard to provide more perfect services for your next stay. Whether you are on a leisure vacation or a business trip, Novotel Jinniu will be your ideal choice when you come to Jinan, and it must be worth the money. wish you a happy life!
Guest User
Standard Room with 2 single beds
Stayed in Jun 2023
Business travellers
36 review
2.0/5
Posted on Jun 18, 2023
Average. Because there is a banquet, the management is not in place. It can be said that there is no management. The elevator is also slow. I thought the newly renovated room will be very new, but the result is average.
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Response from Property: Dear customer, we are sorry to give you a bad check-in experience. We will pay great attention to the problems you reported. We are very sorry that we have not been able to meet your expectations. We will continue to optimize and improve our service quality. We sincerely invite you to choose our hotel again. The hotel elevator is also under repair and we will repair it as soon as possible. Give us a chance to satisfy you, apologize to you again, and sincerely wish you a happy life and a happy family1
Guest User
Classic Family Room
Stayed in Apr 2023
Family
12 review
3.2/5
Posted on Apr 21, 2023
The hotel is clean and the breakfast is good. However, on the first day when the temperature reached 30 degrees, the air conditioner was still turned on. After complaining, it still couldn't be solved. Even a fan was not provided. I didn't sleep all night, so I had to cancel the hotel for the remaining two nights.
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Response from Property: Dear guest: Hello! I'm sorry that I didn't give you a satisfactory stay experience. We have adopted your suggestions and made corrections in a timely manner. We look forward to your next stay.
Lixingye31
Deluxe Room with 2 single beds
Stayed in Jul 2023
Family
10 review
5.0/5
Outstanding
Posted on Jul 14, 2023
The room size is suitable, clean and hygienic, and the service is good
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Response from Property: Dear guest, hello! Thank you for your five-point review! Every city always has reasons to miss, every season has our unforgettable scenery, and every hotel has their sweet and warm memories. We hope that we will be the warmest and most unique one in your memory! Go back to "home" often to have a look! I wish you a happy life and smile often.
Guest User
Superior Room with 2 single beds
Stayed in Mar 2023
Family
10 review
2.7/5
Posted on Apr 3, 2023
1. The service attitude in the hotel lobby is very poor. It's as if she owes her money. She makes a face and frowns. The first impression after checking in is very bad. The service attitude is also very poor. It seems that the level is not low, but no matter how high the level is, you have to be polite when talking to the guests. I don't owe you anything. 2. The decoration of the hotel lobby is pretty good, but the service cannot keep up. I wanted to go to the restaurant on the second floor for lunch at noon, but it was pitch dark and there was no guidance. Later, I asked the hotel lobby staff and found out that it was closed at noon... 3. The only good impression is that the cleaning lady in the room has a very good attitude, and the waiter in the breakfast restaurant also has a very good attitude👍 4. I have stayed at Novotel in Beijing, Shanghai and Guangdu before, and this time it really shocked me, so that my impression of Jinan was just that. Fortunately, the cleaning lady and the restaurant waiter were nicer, which made me feel that Shandong people are still warm and hospitable.
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Response from Property: Dear customer, we are sorry to give you a bad check-in experience. We will pay great attention to the problems you reported. We are very sorry that we have not been able to meet your expectations. We will continue to optimize and improve our service quality. We sincerely invite you to choose our hotel again and give us a chance to satisfy you. We apologize to you again and sincerely wish you a happy life and a happy family1
Guest User
Superior Room with 2 single beds
Stayed in Mar 2023
Family
1 review
3.0/5
Posted on Apr 4, 2023
The hotel is far away from the scenic spot and it is not recommended to stay if you don't drive. The overall layout of the room feels more reasonable, and the bathroom is separated from wet and dry. The shower was very difficult to use, hot water came very slowly and the temperature control button didn't work. The pillow I slept on was uncomfortable and extremely short. There was no air conditioning in the room. The temperature in Jinan at that time was 23-24 degrees, and the room was too hot to sleep.
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Response from Property: Dear guest, thank you for choosing and staying at Novotel Jinniu. The hotel is located in the railway station business district, with convenient transportation and convenient travel. It is also surrounded by local landmarks, Jinan Zoo and Jinan Municipal Business District, Impression Jinan, etc. , and there are also independent Chinese restaurants on the third and fourth floors of the hotel. It is the best hotel choice with the most convenience for food, accommodation and entertainment in Tianqiao District. It is our fault that we did not make timely recommendations to you. Please forgive me. I hope that next time you come over, we can make up for the mistakes in our work and provide you with better service quality. We look forward to your visit again and wish you a happy life!