AVⅠ S is Tasmania's largest car rental brand. There are many stores and models, but the attitude and service standards of the staff in each store are very inconsistent. When the store at Hobart Airport picks up the car, two female staff who look like Indian and Pakistani nationality do not bring the original domestic driver's license. It is understandable that the company regulations are not given to the car, and the consultation is not negotiated. But the attitude is very unfriendly. I am extremely impatient to ask more than one sentence, and I don't explain it at all.
Later, I took the idea of trying it out and re-ordered the car in the city store. As a result, the handsome staff of the store did not need us to provide the original domestic driver's license. The attitude was very good. I was very enthusiastic about explaining the details. I also tried to arrange the model booked.
I believe that the requirements of the same brand car rental companies for the information that must be provided should be consistent, not the information that must be provided is negotiated and communicateable, such as the original domestic driver's license, obviously the staff of the Hobart Airport store did not adhere to the coordination scope Service guests, try to solve the service concept of guest problems, and intentionally martyrdom, causing unnecessary losses to guests traveling outside, affecting the itinerary.