It is easy to arrange for pick up and return. The petrol is full tank when picked up, and when we arrange return we need to return in full tank as well. The condition of the car is ok although it is quite old and the light is a bit soft. They will keep in contact with you before you arrive. Only need to take note, you will need to prepare a cash RM 200 for deposit as they claim deposit will not be deducted from credit card but I did not know my credit card did get charged or not.