Family Hotels in West Java, Indonesia

We recently had the opportunity to stay at your hotel and overall, I truly appreciate the hospitality and facilities provided. However, I would like to share some constructive feedback regarding the pillows in the room. The pillows were too firm and unfortunately affected the quality of sleep during my stay. For a hotel of Pullman’s standard, I believe it would be wonderful to provide guests with a pillow menu or at least a choice between soft, medium, and firm pillows, to cater to different preferences. In addition, the towels felt rather thin and did not reflect the luxurious standard expected of a Pullman property. For a hotel of this caliber, I believe it would be beneficial to provide options for softer pillows as well as thicker, more comfortable towels for guests. I hope this suggestion can help enhance the overall guest experience in the future. Breakfast ok..

We stayed 2 nights in a Deluxe room overlooking the mountains. Such a beautiful breathtaking Scenery. Unforgettable experience watching sunsets and sunrises. The hotel Breakfast served varieties and delicious food. The room is clean and comfortable. It is good for family with children too. We will definitely return here to relax away from busy environment.

This marks my third stay here, and I've always been delighted to receive a room upgrade – thank you so much! ❤️ My only minor feedback is regarding the cleanliness of the glasses in the room; please pay a little more attention to that. The breakfast was delicious and offered a great variety. It was a bit of a shame that during this weekday stay, the kids' breakfast area wasn't available. We also tried the Bubba Spa Kids, and my child absolutely loved it! I hope to see some promotions for the kids' spa in the future ☺️ Overall, everything was fantastic, and I hope for another room upgrade on my next visit too! 😅

Throughout my stay, the resort's attentive staff ensured my comfort and well-being. Their warm hospitality and genuine care contributed significantly to the overall positive experience. From the front desk staff to the restaurant servers, everyone went the extra mile to ensure I had a memorable stay.

The room is spacious and there are plenty of food for breakfast. The food taste good. The staffs are also friendly and helful.

Wonderful experience! The location is excellent, being just 3 km away from the high-speed train station, making it super convenient for travelers. The hotel is also very kids-friendly, with plenty of activities that kept kids entertained. The dinner and breakfast buffet were exceptional, offering a wide variety of food options. I especially loved the BBQ, which was absolutely delicious. Overall, a great place for families to stay, with great food and a fantastic location. Highly recommend!

The room is spacious and clean. Well maintain. But a bit run down on furnitures and paintings. Some lightings in the room is not working and the room not bright enough. The rain showers also need to be replace as the mechanism is too old and uncontrollable. The room service is great, no comments. Overall we have a pleasant stay there for 5 nights.

first check in the lady in front lobby give us smoking room, with out telling us actually it Cleary we asking for no smoking room at booking, when we go to our room my wife almost. vomit, because the tobaccos smell so strong, then we go down to complain but the lady just told us she will sent some one to put some kind of air freshener, and said that the only room available, this unacceptable since we book for non smoking room ,after we said going to cancel. finally she said ok she found another room for us. this is really put this Sheraton hotel in shame to use this lady in check in staff

The room was spacious and the bed was comfy — perfect for chilling after a long day of exploring the city. Breakfast was simple but hit the spot, especially the Indomie (can’t go wrong with that 😄). The location is super convenient — just a short walk to Gedung Sate and the Geology Museum, so it’s easy to squeeze in some sightseeing without going far.

Nice hotel and service is excellent from staff across of all duties. Being a tourist, I have to grapple with language and system differences, counter staff Mr Kukup and a young female counter staff Ms Nuansa (sorry if I get the name wrong) went out of their ways to help. I really appreciate that and they all gave Bandung warmth and hospitality. Thank you again. I was too engrossed with the beautiful sceneries to take photos of the hotel and staff and these attached are Kawah Putih and the tea garden. Hope it would inspire more people to travel here and stay in this excellent hotel.