Club Med Kiroro Grand

This time, I would like to express my special thanks to Ctrip for its excellent service. When my first flight was delayed and I could not check into the hotel that day, I was able to get a one-day refund for the hotel. The process was very tortuous, but I was very satisfied with the result. After all, it didn’t cost much for one night. Fei. Kiroro Ski Resort is really great. Skiing is a kind of enjoyment, and the hotel service is very considerate. Ski equipment can be stored separately, so you can go to the ski resort at any time. The hotel's Spring Festival decoration is also very considerate, full of Chinese elements, I love it. The hot springs are very comfortable. Take a dip after skiing to wash away the fatigue of the day. My first choice for skiing in the future.

The room is big, the ski resort is high-end, the restaurant is good, and there are performances every night. It’s a great experience!

The overall feeling is good and most of the requests will be resolved, especially the Chinese-speaking staff who received us on the first day, who were warm and considerate. facility: 1. Skiing experience: You need to take a cable car from the hotel to the ski slopes. The cable car will be closed at 4 p.m., so free skiers do not ski much every day. But for people who only skate 4-5 hours a day, it’s enough. Many of the ski coaches here can teach both adults and children. Most of the coaches children meet are very patient. For example, Katy is on the first and last days, and Clara is on the third and fourth days. He taught the children patiently, but the male coach Harry in the middle needed to improve his sense of responsibility and patience. He did not help the children find a suitable snowboard when they lost their snowboard (in the end, other coaches found a shorter board for them) The snow track caused the children to fall frequently). When there were only three children in the same team, the children were asked to change groups and be demoted. It felt like a whole day was wasted. Adult instructor: Rany took us to boldly explore different ski trails and the experience was great. Lachie’s teaching was patient, meticulous and entertaining. Highly recommended. 2. Free entertainment area: There is a table football table, two table tennis tables and a dart board. There are too many children to experience them all. The camera in this area was broken. A child was hit in the mouth with a table football ball by another boy, causing it to swell. The hotel found the other boy but the other party refused to admit it. The hotel said it had a video but later said it was broken. A few days later, the camera was broken. I don't dare to let the children play by themselves in the sky, and they have to watch at night. Health: Very clean, new hotel, everything is new Environment: The ski resort is beautiful, a fairy tale world Service: There are no staff in the free entertainment area. We stayed for 5 days and there was no water in the water fountains in this area. There may be water during the day, but there is no water at night. We can only go to the entrance of the hot spring area to get water. In addition, there are no staff in the gym next to it. There are many children running and playing in it, and the sound is very loud.

Services and facilities worthy of the price

The room is nothing special, after all, Clubmed is not famous for luxury. Great experience with two boys (ages 6/13). The staff from catering, entertainment and kids club are dedicated to giving guests the best experience. The food in the main restaurant (buffet) is rich and of high quality. We went there just three weeks after it opened. With 1/3 of the staff reduced, we also understand that the service in their several paid small restaurants is very slow and inconsiderate, and there is no manpower ( It is said that the Japanese work visa processing time exceeded and the overseas employees did not arrive in time). Of course, the main reason for going to Hokkaido is to ski, which is a wonderful experience. There are two club meds in the entire ski resort, so there are no skiers who are not hotel guests. It’s really ten times better than the famous Niseko we went to later. There are many day trips in Niseko that drive from other places. The cable car lines are very long and the ski trails are crowded. I personally feel that it is very dangerous. I prefer Kororo where there are fewer people, the snow trails are beautiful, the scenery is not crowded, and it is safer. In addition, even if you don’t book in advance, you can always book personal training and classes at Clubmed. However, if you go to Niseko during the peak season (we were at Christmas), you must book it several months in advance otherwise it will be fully booked.