Swissôtel Wellness Resort Alatau Almaty Reviews

Response from Property: Dear Rimvydas,Thank you for taking the time to share your feedback about your recent stay with us. We truly appreciate your insights, as they help us continuously improve the experience we offer to our guests.We're delighted to hear that you found our location convenient for accessing the city center, and we apologize for any inconvenience caused by the distance from the airport. Your observation regarding morning traffic is duly noted, and we'll strive to provide more information to our guests to help them plan their travel accordingly.Regarding your comments about our room amenities, we're glad you found our beds comfortable. We value your suggestion to consider booking our more budget-friendly rooms, as we aim to offer options that cater to the varying preferences and needs of our guests. We'll also take your feedback about the room design into consideration as we continue to enhance our accommodations.We're pleased to hear that you enjoyed the variety and quality of our breakfast offerings. Your satisfaction with our food is very important to us, and we'll ensure that your positive feedback is shared with our culinary team.We apologize for any disappointment regarding the lack of a welcome drink and the impression you had of some of our staff members. Please rest assured that your comments have been shared with our management team, and we'll take steps to address any areas where we can improve the guest experience.Regarding our spa facilities, we're sorry to hear about the issue with the steam bath. Your feedback will be shared with our maintenance team to ensure that any concerns are promptly addressed.Once again, we appreciate your valuable feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Sincerely,Guest Relation Department

Response from Property: Dear Humaid,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Guest Relations Department.

Response from Property: Dear Aida kdr,We are very glad to see your positive feedback about our hotel. Thank you for noting our services such as rooms, territory, golf ,tennis and lake. Come to us again! We look forward to your visit!With respect,Guest Relations Department

Response from Property: Dear Guest,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Guest Relations Department.

Response from Property: Dear Guest,Thank you for taking the time to share your impressions at the Swissotel! We are sincerely sorry that you are faced with this situation and you have left bad impressions.We would like to contact you to clarify the details of your comments. Unfortunately, we don't have enough of your data to contact. If it is not difficult for you, please contact us at +77013460228. We will be waiting for your feedback and hope we will have a chance to correct your impression of our hotel and service!Sincerely,Guest Relations Department.

Response from Property: Dear Claire Boyle,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Department for interaction with guests.

Response from Property: Dear guest,Warmest greetings from Swissotel Wellness Resort Alatau Almaty! Thank you for your review of your stay at our hotel. We are happy to know that you enjoyed our comfortable surroundings, great breakfast and stunning view. We will endeavour to maintain and improve this high level of service and satisfaction of our guests.Our hotel is indeed a little far from the city centre, but we are glad you found it convenient to use taxis to get around. The surrounding nature with mountain views and the lake in the courtyard creates a unique atmosphere and we are glad you enjoyed it.We hope to see you again at our hotel in the future. If you have any further requests or queries, please let us know and we will be happy to assist you.Regards,Guest Relations.

Response from Property: Dear Guest, Warmest greetings from Swissotel Wellness Resort Alatau Almaty! We appreciate your review of our hotel! Your appreciation is very important to us. We are constantly striving to provide our guests with an outstanding level of service and comfort, and we are glad that your expectations were fully met. We look forward to seeing you again at our hotel in the near future! Warm regards, Guest Relation Department

Response from Property: Dear Guest, Warmest greetings from Swissotel Wellness Resort Alatau Almaty! Thank you for your review! We are glad you enjoyed your stay with us. Our place really has a unique beauty: the snow-capped mountains, the picturesque golf course, and the surrounding forest all create a unique atmosphere of tranquility and harmony. We are also glad that you appreciated the opportunities for running in our surroundings. We try to create the most comfortable conditions for our guests to relax and be active. We hope to see you again at our hotel! Warm regards, Guest Relation Department

Response from Property: Dear Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed our room facilities, found the door beautiful, and appreciated the pleasant environment. It was our pleasure to have you as our guest.We look forward to welcoming you back whenever you have the opportunity to stay with us again. Your satisfaction is our priority, and we're delighted that you had a positive experience.Warm regards,Guest Relation Department

Response from Property: Dear Guest.Warm greetings from Swissotel Wellness Resort Alatau Almaty! Thank you very much for your kind review of our hotel in a beautiful suburb. We are delighted that you were satisfied with our ambience and service.We will pass on your compliments on the front desk lady's English language skills, which will be a great encouragement to her.We look forward to your return visit! If you have any special needs or requirements, please feel free to let us know. We will be happy to serve you and ensure that your next stay will be even more enjoyable.Thank you again for choosing our hotel. We wish you all the best!Sincerely, Guest relations.

Response from Property: Dear Ashelysly,Thank you for your feedback. We are very glad that you liked our hotel and the territory. We really hope that we will have the opportunity to welcome you to our hotel in the future and provide you with the most pleasant experiences! Best regards, Guest Relations Department.

Response from Property: Dear Guest,Warm greetings from Swissôtel Wellness Resort Alatau Almaty.Thank you for choosing our hotel and for sharing your impressions of our hotel with us. We will be glad to welcome you to the Swissotel Wellness Resort Alatau Almaty and hope your stay will be at the highest level.With best wishes,Guest Relations Department.

Response from Property: Dear Guest User,Thank you for your appreciation of our hotel. We are pleased to see that you enjoyed your vacation.We will be glad to welcome you again to Swissotel Wellness Resort Alatau Almaty and help you book a transfer, we hope your stay will also be at the highest level.With respect,Guest Relations Department.