Kawilal Hotel

I couldn’t be more disappointed! There is no communication with management, there’s so much noise in the surrounding area that it is not restful or peaceful. The food at the restaurant is decent, but there is no wine or cocktails available. The spa is completely separate from the hotel but they don’t tell you that when you book it also took three hours by WhatsApp to complete my reservation, I got my friend a separate room in their habitat section which is basically small containers in the parking lot. The photos are very deceptive. There are no maps for the property available. If you are looking for a peaceful spa experience, do not come here

The hotel was nice only downside they didnt have much for us to eat, we are plant based. Besides that everyone was nice and the service was good. I liked the hot springs pool and my chiro massage was nice at the spa.

My friend chose this hotel specifically for the thermal spa at Santa Teresita. It directs you to kawilal but everything is additional and added on. My friend didn’t read the previous reviews either or else we would’ve avoided this at all costs. Restaurant options weren’t great. The hotel is in the middle of a toxic industrial area that looks like a slum. There is NO air conditioning in the room and the room is super humid. The road noise is deafening and noise from the town is deafening. The website says services in English and Spanish - they’re only in Spanish. This was frustrating because I don’t get paid to be a translator and I don’t want to have to act as a go between. There’s no information about services or where. The maps are confusing. One positive thing is the room was clean but whatever they use to clean the floor causes a film that I almost slid and fell on three times. Even more dangerous when getting out of the shower. The restaurant staff was nice. ZERO communication that while breakfast is included YOU HAVE TO PAY FOR DRINKS WITH YOUR BREAKFAST. Why not be upfront about this? Positive note, I asked for express laundry service and it came back quick for a good price. I’ll never stay here again. We opted to lose the night stay and drive back to antigua in traffic to spend the evening there where it was much quieter and comfortable…

Hotel is in a town with absolutely NOTHING. So plan to spend all your time at resort and to be charged for every little thing. Rooms have no air conditioning, a funny smell in the bathroom ( probably due to weird rocks in shower area and sink not draining). Breakfast was Included but not any juice or anything to drink but we weren’t told that. The property is setup weird and there’s zero information in the rooms or around to help you navigate or understand. Worst thing of all was the noise!!! I am a pretty sound sleeper but the constant noise of the town is defeaning.

Good people, good service

The hotel is located in a beautiful area, ringed by mountains. The landscaping they did was beautfiul. Our room was large and lovely with a private balcony to enjoy the views. The restaurant provided lots of space between guests so felt COVID-safe. Had wonderfu massages. Would highly recommend.

Hotel room and all the property very clean, very professional and friendly staff, their food menu is good for a person that stays for one or two days the food is delicious but there is no much variety in the menu if you stay for more than 2 days in the hotel. I will recommend this place i will come back soon, the Sauna and massage are excellent.

Super comfortable. Staff was very friendly. Great food.