On the day of arrival, I called Villa Marina while on the ferry to be picked up. Not realizing how short the ferry was from Sorrento I probably called a little late. We had no idea if someone would have our name on a board or what we were looking for as our driver. After waiting about 15 minutes we gave up and took a taxi. I don't know if they hadn't sent someone yet or we just had no idea what we were looking for. Hotel is a five-minute ride up the hill to our villa. We were greeting and sent up to have a drink while our room was getting the final touches. The room was beautiful, with a beautiful view of the sea. Upon heading back to the ferry, buy your tickets through the hotel..you pay a little more but you meet a guy at the port and he managed to get us on the arriving ferry (not the one we were booked on) and not have to wait another 30 min hanging around. Totally worth the extra couple of dollars! PRO's, location! Stunning POOL, comfy loungers, restaurant, and shuttle to town. Even though this location is not walkable to town (yet there is a grocery store around the corner) it was easy to catch a ride with the complimentary van/rickshaw. The beds were comfortable, and the bathroom was excellent. Great cocktails. CONS - pillows were pretty flat and could use an update and the balcony was super tiny (although they have rooms with larger terraces). When we arrived, there were not even chairs to sit, yet the second day we requested, and the housekeeping provided us some. It was nice to sit on the balcony and enjoy the view even if it was tiny. The grounds of this hotel are beautiful, and the staff was pleasant. To the owner and staff...The only thing I have to note is that I tried to book 10 months in advance (maybe too early). When I contacted your hotel directly, they told me they had no rooms available, yet ******* had availability. I, personally, like to book direct if at all possible. I booked through *******. Upon ditching my CC I reserved this room with, I contacted the hotel directly (4 months or so before arrival) with questions about this CC change. They told me I needed to change on ******* (which I did) even though it is Hotel book (meaning the hotel ends up charging your card not *******). A day before arriving I receive a message saying that there was a problem with payment and I needed to resolve within 24 hours to keep my reservation. This was a little stressful as I did not have cell service and only relied on WiFi. All was good in the end but could have been easily avoided as I previously brought this to your attention.