Smartflats - Central Antwerp Reviews

On arrival we didn’t not have our access code as the travel agent hadn’t passed it on - however we rang and a lovely lady worked it out and emailed it through to me. There was a truly vile smell in the lift and then we accessed the apartment. It was spacious, but basic - as you can see in the pics the double bed was on a base with no coverings. The apartment was just barely clean enough. The bathrooms seemed clean but it was generally dusty. The dishwasher is broken and when opened fell Heavily hurting my hand. There is significant building work next door that was noisy almost all the time (concrete saws and jackhammers) whilst this is not in the control of the venue, just be aware. Looks like at least 6 mths more work.

The pros: - The size of the apartment, the windows. - The proximity to the train station - Apartment heats very quickly - Kitchen hob was electric conduction and worked well. - The key collection was simple. The cons: - The lift - it is shared with Five Guys, the stench was horrendous. - The amenities for the kitchen - cheap Ikea items, mismatched wine glasses, a poor array of knives for cooking. - Furnishing that are worn out with use and dirty. - A shower that lacks a decent flow - Building site opposite with floodlights shining in day and night - Curtains that do not meet and leave substantial gaps. - Noise from sirens, window glazing and seals were poor. - The bed was ridiculously soft. - Check-in from the external entry point was fiddly, no light externally to see what numbers you're pressing in the dark. - The lift buttons are slow and entering passcodes failed a few times. Overall, I was unimpressed. The pictures are not at all representative. It could be an amazing space and for the price, I would have expected a lot better.

There location of this property is good - right in the middle of the shopping street and close to the station. That’s where the good stuff ends. Old and dusty furniture, we arrived to find a broken and smashed microwave - so we couldn’t warm up food for our one year old. We also found a number of cockroaches. After trying to find a way to contact the property (through an app...), I was promptly told (politely) that nothing could be done about the microwave until the weekday, and they would investigate the cockroaches and dusty furniture. No further response. It’s not the cheapest place at all, and with such basic flaws and lack of support, I think this is one place to be avoided.

Smartflats offered a great price and excellent location - then again there's no such thing as a free lunch! The flat itself was spacious and comfortable for the most part. It was a little too hot with no airconditioning and the single pedestal fan was inadequate. The central location was a big plus, there was no shortage of places to eat and drink, and the railway station was a couple of minutes away. The central shopping area was also very close. This is where the good stuff ends and the problems begin... Aside from the heat, which prevented a decent night's sleep, the flats are located outside the Anwerp Towers which are in the process of being demolished. Work starts at 6:30 am with Jack-hammers and drills! The windows are only single glazed and the ear plugs provided (a bit worrying that the owners know they're necessary) don't work. Our flat also had a large mirror leaning against the wall, rather than mounted on it. There was no lampshade on the light in the main living area, the bulb in the kitchen area did not work, the dishwasher had no 'front' to it, so was unusable - it also had screws sticking out of it so would represent a significant hazard to small children. The lights in the bathroom were hanging loose from the ceiling and there was nothing to hold the shower head on the wall. Finally there was a curtain missing from one window so there could be no privacy. On the plus side - the communications from the owners was good with entry codes e-mailed in good time. There was a spacious fridge, free tea and coffee with UHT cartons of cream, a DVD player and some English films. I appreciate my comments seem fairly damning, but for the price it wasn't all bad and I'd think about staying here again if I was back in Antwerp.

Worst apartment and company ever. We booked with 5 friends, when we arrived the code to enter the building did not work. We could only reach them by WhatsApp, they told us the would fix everything so that we could enter the apartment. After 2 hours the said that best option was free cancellation. So we stould there with al our stuff. Late at night we had to find another hotel. But the worst part is that we did not receiver our money back till today… Never go to a smartflats apartment

Everything totally run down. Entrance completely dirty and reeking of puke and beer. The door to the building no longer closes, anyone can walk in. Furniture might have looked like it was in the pictures decades ago, but now it looks like it has been dumped. Beds are ok. Various lamps broken, cupboard doors broken, TV broken. In the bedroom (lower floor) there is a second door to the stairwell, which cannot be locked from the inside. Everything extremely loveless, broken and neglected.

Situation parfaite, et appartement bien conçu Mais le hall d’entrée de l’immeuble est peu accueillant Sur le palier pas du tout de lumière même pour l’issue de secours. La poignée nous reste dans la main. On ne voit personne pour les réclamations.

スイス在住です。最上階に一週間アパートメントを借りました。スイスと比べてはいけないのでしょうが アパートメント側の対応がひどくて困り果てました。 食洗機は稼動しないし備品は安っぽくてボロだし挙げ句の果てにはシンクの水が下の階に漏れるし。滞在中に職人さんが食洗機を調べに来たのは まだ わかりますが アパートメント側からは何の予告もなし。朝は6時半に屋上で工事が始まるし夜半10時過ぎにも大声で屋上に上がっていく人がいたり。 食事が作れないのに ホテルではなくアパートメントにしたのか全て無意味になってしまいました。がっかりです。

De locatie is goed, maar voor de rest valt het tegen. Veel ruimte, maar een slechte afwerking. Geen gezelligheid, het schilderen is vooral opvallend slecht en het licht door heel het appartement, maar met name op de badkamer is hopeloos. Ramen aan de voorzijde kunnen niet open, de afzuigkap doet het niet. Het interieur is nu al versleten. Heel jammer, met ‘n beetje meer aandacht kun je er ‘n toplocatie van maken.

Wij huurden 3 appartement. Zijn zeker in orde! Bij het binnengaan even een muffe geur, raam open gezet en is direct verdwenen. Systeem met sleutels via code werkt heel goed! Jammer: de verwarming in de badkamer ging niet uit, was dus super warm. Bouw tegenover maakt wel veel lawaai; ze voorzien oordopjes!

Mi experiencia en SmartFlats Antwerpen Central fue decepcionante desde el momento del check-in. Nos encontramos en una situación frustrante donde nadie respondía a nuestras llamadas durante un tedioso proceso de 18 intentos antes de obtener los códigos de entrada. Una vez dentro, nos recibió un olor desagradable de cloacas y basura amontonada en una esquina (comparten el ascensor con el restaurante de comida rápida five guys). La suciedad en el ascensor y la falta de higiene en el rellano de los apartamentos eran evidentes, además la ropa sucia de cama de los apartamentos y las toallas estaban en el propio rellano y no la quitaron durante toda nuestra estancia. Además, el apartamento carecía del menaje necesario para la cantidad de personas que habíamos reservado, y la supuesta comodidad del sofá cama fue inaccesible debido a que la ropa de cama estaba encerrada en un baúl con candado, sin proporcionarnos el código correspondiente. La falta de un secador, a pesar de ser anunciado, fue otro inconveniente añadido. Alfombra sucía y tele descolgada de la pared sin conexión a la antena por lo que tampoco pudimos utilizarla. En resumen, la experiencia en SmartFlats fue un desastre desde el principio hasta el final. Exigimos una devolución parcial de nuestra estancia. Nunca más volveremos a reservar con esta empresa.

Apparemment sale (notamment des cheveux dans la salle de bains) les produits élémentaires manquants et la moitié des infrastructures défaillantes. Nous avons appelé 3 fois le service, et aucune réponse ne nous a été apportée... Personne ne semblait vouloir nous aider...

C'était un chouette séjour! Nous avons apprécié l'emplacement de l'appartement, très proche du centre ville d'Anvers. C'était vraiment parfait pour le weekend, je recommande donc cet appartement pour son coté pratique.