Logis le Franco Belge

We slept 2 nights in Le franco Belge, while doing a bicycle trip. The hotel is in a good location, in the centre of town, and close to the bicycle route Trans-Ardennes, La Meusa à Vélo and close to the Route Semoysienne. Important, you can park the bicycles in a safe place. Our room was small, but clean and quiet, with basic comfort. Small, standard breakfast buffet. What we like, was the green terrace at the hotel, where we could eat outside in the evening. Good food. We had half board, but next time we should go for bed and breakfast, because half board has a limited choice for diner. In front of the hotel is the Tourism Office. Very kindly lady there, who even let us put our luggage there, because Le Franco Belge was still closed when we arrived at noon.

This is a very bad experience. We have been “welcomed” by the owner by him closing the door in front of us and yelling at us that check-in time is 5pm, that he does not care about us having 6 hours of driving and being tired. We were puzzled at this behavior and at this man almost scolding us. Unfortunately this hotel is not a hotel: opening hours are at 5pm, earlier than that no chance. When I complained at this behavior when then finally checking-in at 5pm, the second employee had almost the same attitude, defending the other employee and putting the blame on us, that we arrived too early. Yes, we were too early, but simply and politely wanted to ask if one could find a solution. We do not think that blaming, scolding and shutting the door in front of a paying customer is acceptable. We have been informed by the employees of another restaurant-hotel near-by that this location and this people are famous for such behaviors. Overall, the room was very small, not in accordance with the pictures shown.