I will start with the positives. The majority of the staff are lovely and very helpful especially the bar staff. The bed was very comfortable. We were after a quick break and were looking forward to experiencing the port of Mahon from the roof top bar but this was closed as was the Mediterranean restaurant and the wellness facilities. All of these things although not ideal we’re not the worst of it. We booked a superior sea view room. The view from the room was amazing, however the room left a lot to be desired. The wardrobe door was broken, we only had two very small drawers, the shower was black, the skirting boards were broken, the toilet flush was hanging off, the mirrors were damaged, I could go on and on about the room issues. The room was poorly cleaned with the cups and glasses not washed, water and coffee not replaced and when requested with reception it never arrived. On our final evening in our fourth floor room we had a cockroach in the toilet area, which my husband removed. The restaurant food was cold, even if we dined as soon as it opened, it was always cold, there was very little choice, the all inclusive we paid for was pointless as we ate out the majority of the time. We will never return to this hotel or group again,