Eastwell Manor, Champneys Hotel & Spa
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Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Eastwell
Eastwell Manor, Champneys Hotel & Spa
Health Protected
Eastwell Park, Eastwell, TN25 4HT, United Kingdom
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With a stay at Eastwell Manor, Champneys Hotel & Spa in Ashford, you'll be within a 15-minute drive of Port Lympne Wild Animal Park and Gardens and Kent Downs. This upscale hotel is 12.8 mi (20.7 km) from Canterbury Cathedral and 14.3 mi (23 km) from Leeds Castle.Show More
We Price Match
3.7/5·
Excellent stay. Enjoyed the outdoir pool and Spa facilities.
Guest UserAll 78 Reviews
Amenities
Indoor Swimming PoolOutdoor Swimming PoolSaunaSpaMassage RoomFitness RoomPublic ParkingFreeBarTennis CourtRestaurant
All Amenities
Surroundings
Airport: London Southend Airport
(113.7km)
Train: Ashford International
(7.9km)
Landmarks: Cineworld
(3.5km)
Map
Rooms
Guest Reviews
Trending Questions
Policies
Services & Amenities
22
Standard Room with Double Bed
1 Double bed
Free Wi-Fi
Non-smoking
Private Bathroom
Towel
Private Toilet
Wardrobe
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Guest Reviews(78)
3.7/5
Verified Reviews- Cleanliness3.7
- Amenities3.7
- Location3.7
- Service3.7
Guest User
August 2, 2022
Excellent stay. Enjoyed the outdoir pool and Spa facilities.
Logan
January 19, 2024
We had high expectations but didn’t have a good stay due to the poor room quality. We were given a twin instead of double bed despite our request. The bathroom ceiling filter broke on the first night of our arrival & therefore maintenance had to fix it. Despite us reminding x3, housekeeping wasn’t done. Whilst the spa was nice & staff friendly, considering the price paid, I wouldn’t recommend anyone to stay here
Emma
December 28, 2023
I had expected a little more from a Champneys hotel.
The hotel was beautiful, staff all very friendly and attentive.
Breakfast was tasty and filling
The room was a good size however there were a number of issues. The taps made a loud squeaking noise when switched on, the windows opened but they were either wide open or shut seemed the catch was broken. The sheet on the bed didnt cover the mattress fully and had a hole in it and the pillows were not comfortable. I woke up with a headache due to sleeping awkwardly.
Tried to call reception about these points but no one answered.
For the money they ask for this room I dont feel we got our moneys worth
I really expected more of a luxury experience than the reality.
Niki
October 29, 2023
Upon arrival wasn’t told about spa access times or breakfast times and location, felt a little rushed.
Spa and pool area is not clean, purely staffed and the number of guests in it isn’t accounted for so made it incredibly over crowed and not pleasant to stay.
Rooms are not kept modern and poor bed linen.
Breakfast was greater by a leaking ceiling and guests not moved elsewhere - service was incredibly slow before that even happened. Full English however was decent.
Overall a let down and a waste of money.
David
September 10, 2023
Hotel grounds and building are very impressive. The spa is in need of a bit of maintenance - jacuzzi was not working - and 2 of the 3 jets in the aqua pool were broken. Paint was coming off the ceiling too. Pool area was quite crowded so you didn’t have the sense of relaxation that I wanted. Sauna and steam room were good. My wife had a treatment and that was lovely as were all the staff.
Main hotel feels like it is being run as a training centre - everyone was quite young and they didn’t provide the best of service. It also felt like they were rushed off their feet or maybe a little inefficient. Waited in the terrace for 15 minutes until being server by a polite young man who had walked past us several times only taking one order at a time. So maybe that was also part of the problem. Bar staff were very friendly when I got fed up and got the drinks myself later on after dinner. Food was good but again service was a little slow and no real follow up to check if we were ok and to provide more drinks. Overall the stay was ok - but not as good as we were hoping for especially for the price paid.
Hannah
September 7, 2023
Having spent as much as we did and knowing we were coming to a supposed 4 star hotel to say we were disappointed is an understatement! We were initially ignored on arrival as the conversation the employees were having was obviously more important than guests. Once acknowledged, check in was great. However our room was tiny, dirty on the carpets and window sill and spiders all over the ceiling, not at all what we expected! The TV was totally useless and had no access to any channels or apps! Thankfully the bed was comfortable so we slept well. Breakfast the next morning was a shambles! Took over an hour to be served! The cold buffet was tasty, but ran out quickly, staff didn’t seem to notice. The cooked breakfast was bland, over cooked and some parts, inedible!!
Thankfully the Spa and massage were amazing but these were paid for separately. Avoid the hotel, they don’t seem bothered by customer’s dissatisfaction either.
Scott
August 22, 2023
This was our second visit to Eastwell Manor. We love the hotel and grounds, but this time around it didn’t seem to feel as special. On our first day the showers in the Champneys spa were broken. The outside pool had a lot of dirt in the bottom and didn’t seem to have been cleaned for a while. Strangely outside of our room were about 10 dead wasps on the cream coloured carpet. Whilst the cleaners had been in and cleaned our room, they seem to have stepped over the walls and left them there for our 3 day stay (they were very difficult to miss). The room was pleasant but extremely hot and had no comfort cooling/heating system. Even with a fan it was very hot.
Jamie
August 20, 2023
Beautiful location and stunning gardens however rooms are not of high quality; Dusty, dead insects, no mirror in bathroom, no exhaust fan and no air conditioning making the room extremely hot and uncomfortable to sleep in. Restaurant staff reminded me of Fawlty Towers.
Deane
August 15, 2023
Eastwell manor is supposed to be rated 4 stars. The spa experience definitely is, the quality of the room’s especially in the mews is appalling. We had to change our room as on arrival the toilet seat was hanging off, the shower curtain was hanging off the shower didn’t work. The room carpet was filthy stained and the room was dirty. The room we were moved to was also filthy the wooden floor was stained with white paint and generally marked with stains from spilt drinks. The shower door leaked and the tray was rusting at each end of the door. We had 6 rooms booked in total all our friends even those in the main building had similar issues regards the cleanliness. My daughter the bride to be couldn’t even shower in her own room due to no water from the shower head. Appalling.
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 5 years old can stay for free if no extra bed is needed.
Cots and Extra Beds
For all room types, extra beds can be added, but cots cannot be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 15 years old and under | £ 50.00 (approx. AU$ 95.63) per person per night |
Children 16–17 years old | Contact hotel |
Breakfast
TypeWestern, Continental, Full English/Irish, Gluten-free
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Health Protected
Cleanliness
- 3.7/5
Cleaning & disinfecting
- Rooms are disinfected between stays
Property Description
- Number of Rooms: 23
With a stay at Eastwell Manor, Champneys Hotel & Spa in Ashford, you'll be within a 15-minute drive of Port Lympne Wild Animal Park and Gardens and Kent Downs. This upscale hotel is 12.8 mi (20.7 km) from Canterbury Cathedral and 14.3 mi (23 km) from Leeds Castle.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at The Manor, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Ashford? This hotel has 5586 square feet (519 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 23 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an indoor pool, a spa tub, and a sauna. Additional features at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at The Manor, one of the hotel's 2 restaurants, or stay in and take advantage of the room service. Wrap up your day with a drink at the bar/lounge. A complimentary continental breakfast is served daily from 7:30 AM to 10:00 AM.
Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Ashford? This hotel has 5586 square feet (519 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 23 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and coffee/tea makers.
Services & Amenities
Most popular business facilities
Indoor Swimming Pool
Outdoor Swimming Pool
Sauna
SpaAdditional charge
Massage Room
Fitness Room
Public ParkingFree
Bar
Tennis Court
Restaurant
Meeting RoomAdditional charge
Multi-Function Room
Luggage Storage
24-Hour Front Desk
Wi-Fi in Public Areas
Indoor Swimming Pool
Outdoor Swimming Pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
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