Baymont by Wyndham Austin University Area

The room that gave me was extremely dirty and it was super unsafe. I decided not to stay and leave the hotel right away as it felt like the room was not in use foe ages. The front desk person apologized, took my number and said he will refund my payment. It has been a week they haven’t responded. Very unprofessional behavior. Highly disappointed

check in very unhelpful, hung up on me while trying to confirm reservations. had to contact and work around him to secure check in.

Had a issue with the remote control and toilet. Used the txt msg that was sent to my phone to communicate the issues with the room. Staff never responded. Went to the desk to get a missing remote and was given a broken remote. Said that the maintenance person would bring another one. Maintenance never came. Trash was already in the trash can we we got in the room. Parking was a nitemare. Breakfast wasn't anything more than cereal and toast

The bathrooms were so dirty, looked like the housekeeping was not done. There was no hot water and the bathroom was stinking.

It was not like pictures. Was supposed to have hot breakfast. Went downstairs to get breakfast and there was none. Someone staying at motel said you could go out a door and upstairs to a Room and o o k and they would hand you a plate With eggs and a waffle. That was not what sight said. I found a bug a small cockroach on my yeti that letting the room to go to the event I was to attend. When I got up during the night there were roaches all in the bathroom. I asked for a downstairs room because I have bad knees I was given an upstairs room with no elevator. When I returned from my event just after 1:00 am there was only 3 other vehicles at the motel. I feel for sure that there were downstairs rooms. Overall appearance of lobby and motel is rundown and dirty . Not at all like pictures I saw in making my selection to stay there.