Anonymous User
July 7, 2022
When I made the reservation, it showed that I could check in after 8:00 in the morning, and then I arrived at the hotel at 5:10 in the afternoon, but said that there was no room available, and asked me to wait for them to clean the room. I waited for half an hour in the lobby with my child, which counted what service? I was running around with my child for a day, and I was really tired. While waiting in the lobby, the child was running around mischievously, so I went to the front desk and told the front desk to hurry up and really wanted to rest. Then the front desk said that I can live in another room, but there are two rooms and two beds, so I promise not to move the other room... I had been running around with the child for a day, so I wanted to quickly check in until the room was closed, so I just You don't have to stare at the child all the time and run away. Doesn't your request mean that I have to keep staring at the child when I get to the room to ensure that he doesn't play in the other room? Then how can I rest? Is this all right? I'm really getting annoyed! Also, when I made a reservation, I clearly chose to upgrade the room type, but the hotel did not upgrade the room type for me. Is this a hotel cheating or a Ctrip cheating?
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