Hotel Barcelona Golf Resort

So this is about the 5th time I have stayed at this hotel and as I work for a company based in Sant Sadurni, it had become my usual lodging for business trips, but I will never stay here again out of principle. I brought my wife here for the first time (previously I have always been alone on business) and had booked a double room with garden view for me and my wife for a leisure trip which incidentally was also tied in to a trip for medical reasons, so we wanted as little stress as possible. On check-in, I got my wife a glass of Cava at the bar while I said I would do check-in. I was given the keycard to room 14 and when I walked in I was immediately disappointed as I saw two twin beds and not a large double bed which I had ironically almost always had as a single guest let alone as a husband and wife! Furthermore the "garden view" was a real stretch...I had a view out of the bedroom window to a bit of half dead grass and the main road! So I went back to reception and said I want to change my room and they said that a) there was no guarantee of a double bed in a double bedroom in spite of me being husband and wife, in spite of me booking a double bedroom NOT a twin room and in spite of this excuse never being used in any other hotel I have ever stayed in! and b) she suggested they might have a disabled room available with a double bed, but that this would cost an extra 20 euros per night on the rate I agreed. Now call me a pain of a guest, but when a hotel doesn't have a clue about the raw basics of hospitality, and have truly messed up, and are clearly too used to having single golfing visitors rather than couples staying there (so far two few double beds and clearly poor bed design, as decent hotels have twin beds that can be linked together to create a king size bed), then I should not have to pay MORE. If anything, the management team should be offering me a DISCOUNT for the inconvenience and stress and this is the difference between 5* hospitality and a team that is clearly untrained and incompetent. I felt a little bad to raise my voice to the receptionist, but honestly it took me raising my voice to get a manager involved and honestly the lazy front office manager who was sat in her office next to the reception area doing nothing should have come out immediately to deal with the problem in the first place and not left it to an inexperienced receptionist who was doing her best to deal with my problem in English which in fairness to her was a foreign language and not her native tongue. Once we were in the disabled room no.21, much as the view over the pool and countryside was lovely, as was having some seats to sit out on the terrace, there were a number of other negative observations:- 1) the terrace area is shared with all adjacent ground floor rooms, so there is no privacy and this means you can't leave your patio door open for fresh air and it also means the cats that roam the hotel grounds pester you all the time, especially if yo

Family room was spacious for 4 adults. Breakfast was top notch. We were t there for golf, but wanted to stay outside Barcelona to visit Montserrat. Still a bit of a drive, but we liked it being a bit remote.

We stayed at this hotel because a flight was cancelled. It was a terrible experience. We arrived and the line at check in was 40 minutes long. The room is not bad, but it has serious maintenance problems, the showers are very bad, the bathtub had a horrible black hole, and worst of all is the huge amount of ants throughout the room. From the bed you could see how the ants in endless rows moved from the ceiling to the ventilation. The hotel is also only good for playing golf, it is very far from anywhere, everything is at least 20 euros away by car. Finally, the treatment of the employees, with the sole exception of a nice lady who was there on Monday, was very bad. They cut you off when you spoke to the reception after giving you very brief information and talking fast. They gave us wrong information and then did not take care of it. A disaster.

Perfect place for relaxing time and/or golf retreat. Spa is very nice and staff is amazing.