To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(48)
Positive reviews(43)
Reviews with photos/video(7)
Negative reviews(5)
guy123
Junior Suite
Stayed in May 2024
Couples
7 review
4.7/5
Amazing
Posted on May 6, 2024
Great service. Parking was kind of far. The pool was were nice and the beach was nice. The food was expensive and not really that great. There's a little restaurant on the beach. Adjacent to the hotel that has very good food. Very reasonable there's a lot of interesting stuff around there. Nightlife singers. It's interesting place walk around
Marlon Sango
Stayed in Feb 2024
Family
27 review
4.2/5
Very Good
Posted on Feb 12, 2024
I would say that that place is the best among several hotels we’ve scouted during the two night stay. With activities and friendly staff although the facilities is quite old. Good experience as always. Thank you!
Jay Pee Dela Cruz
Stayed in Nov 2023
Travel with friends
42 review
5.0/5
Outstanding
Posted on Nov 24, 2023
Super duper nice place to stay. The food and the rooms and especially the pool
Paula
Junior Premier Room
Stayed in Jul 2024
Family
5 review
5.0/5
Outstanding
Posted on Jul 4, 2024
Recommend hotel
Anna_B
Stayed in May 2024
Family
9 review
5.0/5
Outstanding
Posted on May 22, 2024
Excellent hotel!!!
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882kayea
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on May 6, 2024
Spacious rooms. Nice swimming pools. We stayed in the beach view room, it was so nice to wake up with that view. Good restaurants nearby. What I love most was the wide selection of breakfast. It was surprising to me as I never expected that. The staff are very attentive and akways ready to help. Keep it up.
Guest User
Stayed in Mar 2024
Couples
4.0/5
Very Good
Posted on Mar 8, 2024
The best accomodation in Baler. They have a huge pool and garden. Our first seaview room had a balcony door issue so we had to move to another room that has separate beds. :( Pet friendly hotel. They have a safe, mini ref and tv in the rooms. Their rooms are clean and has basic toiletries. Love that they have a hair dryer. Some of the rooms have balcony with chairs like ours. Their restaurant has good food choices (love the kilawin). They also have Gcash payment.Their staff are all nice and helpful. They don’t have covered parking, but has a lot parking spaces. It has its own beach access, and neaby to coffee shops around. Overall a good stay and would highly recommend.
6/18
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 27, 2024
Casita King is a very spacious and comfortable room. Casita is quieter compared to the very busy Costa Pacifica except that 1 night that another guest played very loud music with their booming speaker. It was not monitored because there was no attendant anymore in Casita in the evening. Though Leonora, our attendant in the morning, who made up our room, was very pleasant and helpful. Overall, the place needs a bit of updating/renovation especially the bathroom. Same goes for Costa Pacifica.
Guest User
Stayed in Aug 2024
Other
3.0/5
Posted on Aug 26, 2024
We’re currently staying in a Pacifica suite at Costa Pacifica, and the experience is decent overall. The pet-friendly policy is great, and the facilities are well-kept with a pleasant landscape. The suite is clean, spacious, and comfortable. However, the restaurant service is really slow, requiring multiple attempts to get attention, and the Quattro Queso pizza doesn’t meet expectations—its taste and cheese blend are not what I anticipated. The massage rate of 1700 per hour seems high compared to other resorts, and they also ran out of ice, which could be problematic (since they are supposed to be serving cold drinks like shakes and cocktails) Hope they can improve to make the experience of customers better.
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 21, 2024
My family and I visited for three nights and we had the best time. I had a spacious, ocean view room with a big bed. My husband was very impressed with the complimentary breakfast, he said it was the best hotel breakfast he's ever had. There were plenty of options, such as cute happy face pancakes, an omelette station and lots of delicious Filipino dishes (we all LOVED the pork tocino!!). The staff were all very kind and courteous. They always responded promptly when we needed help (fixing the blinds, and getting me an ice pack when I hurt myself surfing). The lunch and dinner a la carte menu is pretty good and big portions, but if you want a change there are some great dining options nearby. We also had a good experience taking beginner surf lessons with instructors (not affiliated with the resort, but they are often on the beach front by the hotel). Thanks to everyone who works at Costa Pacifica, you really made us feel very welcome! I hope we can come back one day!
Cristel Zech C
Stayed in Jun 2024
Family
5.0/5
Outstanding
Posted on Jun 15, 2024
My very top hotel since I started travelling. The room, the employees, the food, the amenities, they are all great!! I feel like home with the room, and it is so comfortable and super beautiful. When I go back here in Baler, I will definitely choose this hotel again and again.
Response from Property: Dear Cristel, Thank you very much for your kind words and for choosing Costa Pacifica as your preferred hotel during your travels. We are truly honored to be your top choice! It brings us immense joy to hear that you found our rooms comfortable and beautiful, our employees helpful and friendly, our food delightful, and our amenities satisfactory. Your kind words are a testament to the hard work and dedication of our entire team. We strive to create a home-away-from-home experience for all our guests, and it is heartwarming to know that you feel at home with us. Your positive feedback encourages us to continue delivering exceptional service and experiences to all our guests. We look forward to welcoming you back to Costa Pacifica on your next visit to Baler. Please feel free to reach out to us directly if there is anything we can do to make your future stays even more enjoyable. Warm regards, Chris J Orta General Manager, Costa Pacifica
GrandTour45446114888
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on May 25, 2024
Excellent food, amenities and hospitality! We surely come back in the bear future. There're two days of bad weather (cloudy overcast and intermittent rains and drizzling but this did not dampen our enthusiasm and vacation spirit. Kudos to management and staff.
Response from Property: Dear Guest, Thank you for taking the time to share your experience with us and for your kind words. We are delighted to hear that despite the unfavorable weather, you had an enjoyable and memorable stay at Costa Pacifica. It is wonderful to know that you appreciated our food, amenities, and hospitality. Our team takes great pride in providing exceptional service, and your positive feedback serves as a great encouragement for all of us. We understand how weather can sometimes impact travel plans, and we are pleased that it did not affect your enthusiasm and vacation spirit. Your recognition of our efforts means a lot to us. We look forward to welcoming you back to Costa Pacifica in the near future. Should you need any assistance or special arrangements for your next visit, please do not hesitate to contact us. Warm regards, Chris J Orta General Manager, Costa Pacifica
Guest User
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on May 15, 2024
Yong at the restaurant needs to be promoted, best customer service! Their food is amazing! Fresh and no preservatives. Will definitely be back here, highly recommended, food is superb, Yong is the guy and has exceeded beyond expectation!
Guest User
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on Apr 29, 2024
We are a family of 5 and we stayed at the Jr Suite and Pacifica Suite. It was easy to talk to the personnel who handle the reservations thru viber. Transaction was smooth, and my requests were accommodated. Jr Suite room was ideal for my 3 children. Their room had 2 beds and the sofa was neatly set up as another bed for my youngest kid. There was a sink and the bathroom consists of a shower and toilet. The pacifica suite has a beautiful view of the sea at the second floor. It has a mini kitchen, receiving area, a spacious bathroom with shower, toilet, bathtub, plus couple’s sink, and the bedroom has a king sized bed. I noticed that some rooms/portions of the hotel are undergoing repairs, but the work does not disrupt the operations nor the peaceful setting. The food takes a bit long to be served, probably because of the care given to prepare them. The food was consistently filling, scrumptuous, and delightfully presented. The staff is friendly, courteous, works with care and appears to love what they do. It’s in the manner that they interact with guests and surroundings. This is true from the front desk to the lifeguards to the restaurant attendants and housekeeping personnel. Costa Pacifica does not have a spa but we enjoyed the in-room massage. I played my own relaxing music, and they took care of the rest of the ‘spa feel’. The place has a long stretch of clean beach that is ideal for surfing and strolling (during low tide). There are instructors and photographers in the area (non Costa Pacifica staff), and you can avail of surf lessons for a fixed rate of P500/hr per head, or avail of unli-photos for a fair price of P200/head. My kids had fun learning how to surf! It was our first time to visit Baler, Aurora - and it’s such an amazing place! The people take pride in their heritage, and you will surely feel the hospitality in and out of Costa Pacifica. TIP: Ensure your vehicle is well-maintained and ready for the terrain and winding roads on the last 2 hours of your travel from CLEX. If your vehicle needs high octane gas (97-100), I suggest you fill up and/or prepare. But the scenic route is so worth the trip!
Guest User
Stayed in Feb 2024
Family
5.0/5
Outstanding
Posted on Feb 15, 2024
It was our nth time staying at Costa. Whenever we visit Baler, this hotel is our only option. We stayed here from Dec 28-Jan 2, and it was our first time celebrating New Year by the beach! Everything was amazing, from booking to checkout. The WiFi and internet connectivity were much better compared to our last stay. They even prepared the room for our daughter’s birthday, and our room was clean and ready. I really appreciate their thoughtfulness and preparation. The staff’s customer service is genuine and superb. Additionally, their TVs are Netflix and Prime ready. I also trained for my marathon by the beach. It’s just a shame that Baler beach is not well-maintained due to garbage and trash. Overall, we are happy that we celebrated New Year here and will definitely be back.