Lovina Beach Club & Resort Reviews

Breakfast and Coffee (the paid ones) was not really good. Beach is nice

Disappointing Experience with Reservation Mix-Up and Poor Service I recently had a rather frustrating experience at Lovina Beach Club & Resort, which has left me quite disappointed. Initially, I had an issue with the booking dates due to an error on my part, which I admit, but the situation that unfolded was mishandled by both the hotel and Trip.com. Upon realizing the error, I immediately reached out to the hotel, who directed me to contact Trip.com as the booking was made through them and was prepaid. According to Trip.com's policy, changes could be made if the hotel agreed, so I contacted the hotel again. The hotel staff stated they needed to receive an email from Trip.com to proceed with any changes. I decided to rebook the correct dates through Trip.com while still waiting for the situation with the wrong dates to be resolved, trusting that the matter would be handled efficiently given the circumstances and my continued patronage. Throughout our stay, my partner and I supported the hotel further by dining in and using their facilities extensively. Before checking out, I was informed by the hotel staff that they were still sorting things out but needed to discuss with their manager, who was not available at the time. To my dismay, I received an email from Trip.com stating that the hotel did not agree to cancel the initial booking, therefore denying any refund. This was particularly upsetting after the additional expenses we incurred at the hotel during our stay. This lack of flexibility and poor customer service are concerning. It feels as if the hotel did not value our patronage or the efforts we made to rectify the situation. The handling of this issue was not only unprofessional but also appeared greedy, as they were unwilling to offer a resolution despite the considerable amount spent during our stay. I cannot recommend Lovina Beach Club & Resort based on this experience. For those seeking accommodation where customer service and understanding are priorities, it might be best to consider other options.

The hotel service is very good, the environment is very comfortable, the swimming pool is very clean, and you can book dolphin chasing with the front desk, which is very convenient. There are many breakfast options. After chasing dolphins, I came back to take a nap and just caught up with the hotel maintenance, so there was a little noise.

Over rated hotel. Very dirty room and lip stick stain on pillow case. Bedsheet was stained. Looks like they are just recycle everythin Bathroom was so filthy. If you care about cleanliness, this is not the hotel you look for

The resort environment is beautiful. But the bedroom is not well maintained. The air con is leaking when I check in. But they responded fast to check it. The toilet also had awful smells when I got in. I had to call room service to clean the toilet again. The bathroom is very old and the tiles are all yellowish. Their ceiling was leaking again the next day before I check out. The bed is big enough for 2 adults and 2 young kids though. Service is good but need to improve in cleanliness and rooms condition.

Fantastic hotel, pretty good rooms

The hotel is located on the beach. The pillows are not comfortable and not clean.

Framförallt maten och servicen var långt under förväntningar. inga försök att rätta till när det påtalades vilket resulterade i hungriga barn på dåligt humör.

The hotel is nice on the beach, there is a beach club. Around the hotel there are good views of rice fields too. I think the rooms are just normal, there are even a few spots that need repair.

The hotel's spa is really good. I love the scrub.

In order to chase dolphins, many Chinese people stayed in rooms on the first floor, which were extremely humid and blocked from the north to the south. Even so, it should be one of the best hotels in Rottweiler.

Perfect services

Nice place to stay in a great location. Comfy room and great staff. Our main complaint is if you want to arrange transport or go see the dolphins they make you pay for it in cash instead of adding to the hotel bill (you can pay for the dolphins by credit card but no refund if it gets canceled). Restaurant is just OK, buffet breakfast isn't great but we enjoyed our meals at lunch and dinner.

Best hotel in Lovina,buleleng...we had such a memorabel time.