White Rose Kuta Resort, Villas & Spa

Arriving at the hotel to check in was uneventful. We got a double room and a triple room. There was no extra bed in the triple room. Two hours later, they moved a mattress and spread it on the floor to make it a triple room. Water leaked from the roof, bathrobes were stolen outside the room, mosquitoes were rampant, there was no coffee or tea in the triple room, the room was extremely dirty, there were too few swimming pool facilities, and the guests on the side of the pool put their towels on the lounge chairs at 7am I took a seat and arrived late after one or two o'clock in the afternoon. The other guests could only stare. If there are no empty chairs for more than 40 minutes, the poolside management should be able to take away the towels, but he didn't. This is our fifth time in Bali and we will never return to this hotel.

I just came back from staying at White Rose for 8 days. Where to start. We asked for 2 rooms. After arriving, the air conditioner in my friend's room broke and it took 2 days to fix it. The place is pretty basic, but you have to bring your own face and hand towels. The hotel towels and sheets were old and dirty. We stayed two nights longer than our friends, and on the morning of their checkout, someone knocked on the door at 7 o'clock to see if we also wanted to check out. (We had given them the voucher the day we checked in.) At 6pm that night, someone called again to ask when we were leaving. We explained repeatedly that we could stay two more days and took copies of the vouchers to the front desk to show them as they clearly didn't understand what they had been given. We didn't book a late check out and wanted to see if this was possible. They said yes, but it would have to be arranged on the day of departure (if they had room available). Came back the night before we went home and arranged a late check out. I went out and my friend stayed in the room to clean up. When she was taking a shower in her room, the people didn't want to disturb her, so they pulled the latch on the door and locked it from the outside. She asked the housekeeper to come into the room, tried three times but still couldn't open it, and made numerous calls to the front desk. After 3 hours, an employee from the room opposite came out. He was watching TV inside and asked us when we were leaving. The room was very dirty. It was never swept while we were there (8 days). The bathroom has changed a bit, but there are still no towels to wipe the tables and chairs. There is a slit on the door, about 2cm wide, and anything can get in. The swimming pool is okay, but like a previous reviewer said, if you don't grab a towel to reserve a seat between 7-7:30 in the morning, then you won't have a sun lounger. They did put some soft mats around the pool. Breakfast was okay. Nothing special, but quite edible. The location is fantastic. It's worth the money, but this situation is still horrible. I won't be returning.

抵達酒店辦住宿登記一路波瀾不驚,我們拿到一間雙人房和一間三人房。三人間里沒有加床,兩小時后他們搬來一塊床墊鋪在地上,便成了三人間。屋頂滲水,浴衣在房間外面被偷走了,蚊子肆虐,三人間里沒有咖啡和茶,房間髒得要命,泳池設施太少,靠泳池這邊的住客上午7點就把毛巾放在躺椅上佔座,下午一兩點后才姍姍來遲,其他客人只能幹瞪眼。如果超過40分鐘沒有空椅子,泳池邊的管理人員應該可以把毛巾拿走,但是他沒有。 這是我們第五次來巴厘,永遠不會再來這家酒店。

我在白玫瑰住了8天,剛回來。從哪裡開始呢。我們要了2個房間。到了之後,我朋友房間的空調壞了,修了2天才好。 這個地方很普通,但你必須自己準備洗臉毛巾和擦手毛巾。 酒店的毛巾和床單都是又舊又臟。 我們比朋友多住兩晚,他們結賬那天早上,7點鐘就有人敲門看看是不是我們也要結賬。(我們登記入住那天就給過他們代金券了。)那天晚上6點,又有人打電話問我們什麼時候離開。我們一再解釋我們還可以多住两天,並且又拿着代金券副本去前台給他們看,因為他們顯然看不懂已經給他們的那些。我們沒有預訂延遲退房,想問問看這樣可不可以。他們說可以,但是必須在離開那天安排一下(如果他們還有空房間)。 我們回家的前一天晚上又回來了,並安排了延遲退房。我出去了,我朋友留在房間收拾。她在房間里洗澡時,那些人不想打擾她,所以就把門閂拉上了,並從外面鎖了起來。她叫管家進房間,試了三次都沒打開,又給前台打了很多電話。3小時之後,對面房間有個員工出來了,他正在裏面看電視,又問我們什麼時候離開。 房間很臟。我們在的時候從來沒掃過(8天)。洗手間有點改變,但是依然沒有擦桌椅的毛巾等。門上面有縫,大概2cm寬,什麼東西都能進得來。 游泳池還好,像之前一個評論者說的,如果你早上7點—7:30不拿個毛巾佔座,那麼你就沒有太陽椅了。在游泳池周圍,他們也確實鋪了一些軟墊。 早餐還好。沒有什麼特別,但很食用。 位置棒極了。 物有所值吧,但這種情況還是太恐怖了。我不會再來了。